Angela Pahe
Kenya Sales Support In Travel And Ticketing
Summary
Efficient Kenya Sales Support trained in receiving and processing incoming customer inquiries. Vetted contacts for potential sales opportunities and effectively used CRM software. Helped sales personnel spot and understand trends by tracking, modeling and reported on market and customer data.
Overview
10
10
years of professional experience
4
4
year of post-secondary education
Work History
Kenya Sales Support Agent
Kenya Airways
Nairobi
09.2023 - Current
- Prepared and presented sales reports and customer profiles to upper management.
- Developed and maintained relationships with key accounts and existing customers.
- Coordinated responses and resources to handle special client requests.
- Contributed to development of software programs and tools focused on enabling sales team to communicate and operate more efficiently.
Acting Lead Travel Advisor
Kenya Airways
Nairobi
03.2020 - 08.2023
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established team priorities, maintained schedules and monitored performance.
Travel and Ticketing Agent
Kenya Airways
Nairobi
10.2013 - 03.2020
- Reviewed tickets, identification and passports to verify traveler identity.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Input customer reservations, payment sources, and contact details into Amadeus system.
- Directed passengers to correct airport terminal locations.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Education
Tourism And Travel Services Marketing Operations
Pride Center Kenya Airways Institute
Nairobi 10.2022 - Current
Diploma IATA Travel And Tourism Consultant - Travel And Tourism Consultant
IATA Training And Development Institute
Montreal 07.2012 - 12.2012
IATA Certificate Travel And Tourism - Travel And Tourism
Pride Center Kenya Airways
Nairobi 07.2012 - 12.2012
Diploma IATA/UFTAA Foundation And EBT Courses - Travel And Tourism
IATA Training And Development Institute
Montreal 08.2009 - 09.2010
High School Diploma -
Matuga Girls High School
Mombasa 01.2004 - 12.2007
Skills
Product and service sales
Point of sale operation
Excellent Communication
Decision-Making
Problem-Solving
Flexible and Adaptable
Event planning, Hiking
I do several events planning , birthdays parties, office events plannings, weddings. as for hikings I group up with friends to experience Hill, mountains Like abaderes mount longonot
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Questions confine answers. When there are no longer questions, answers are no longer bound by them.
Lao Tzu
Timeline
Kenya Sales Support Agent
Kenya Airways
09.2023 - Current
Tourism And Travel Services Marketing Operations
Pride Center Kenya Airways Institute
10.2022 - Current
Acting Lead Travel Advisor
Kenya Airways
03.2020 - 08.2023
Travel and Ticketing Agent
Kenya Airways
10.2013 - 03.2020
Diploma IATA Travel And Tourism Consultant - Travel And Tourism Consultant
IATA Training And Development Institute
07.2012 - 12.2012
IATA Certificate Travel And Tourism - Travel And Tourism
Pride Center Kenya Airways
07.2012 - 12.2012
Diploma IATA/UFTAA Foundation And EBT Courses - Travel And Tourism
IATA Training And Development Institute
08.2009 - 09.2010
High School Diploma -
Matuga Girls High School
01.2004 - 12.2007