Summary
Overview
Work History
Education
Skills
Certification
Timeline
Angel Mukhanyi

Angel Mukhanyi

Martje
Nairobi ,Nairobi

Summary

Dynamic Customer Care Agent with Apex Collection Limited, skilled in escalation management and complaint handling. Delivered empathetic support, enhancing customer satisfaction and fostering loyalty. Successfully managed high call volumes while resolving issues promptly, ensuring continued business and positive client relationships. Proficient in CRM software, combining technical expertise with strong interpersonal skills.

Overview

4
4
Certifications

Work History

Customer Care Agent

Apex Collection Limited
04.2024 - 07.2024
  • Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
  • Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
  • Managed high call volume while maintaining exceptional service quality for all customers.
  • Handled escalated calls professionally, mitigating potential complaints and securing continued business from clients.

Education

Bachelor Of Arts - International Relations And Diplomacy

Catholic University of Eastern Africa , Nairobi
10.2026

Skills

Appointment scheduling

Certification

Administrative Professional foundations

Timeline

Administrative Professional foundations

05-2025

Office administration

05-2025

Cyber security

05-2025

Basic course Receptionist

05-2025
Customer Care Agent - Apex Collection Limited
04.2024 - 07.2024
Catholic University of Eastern Africa - Bachelor Of Arts, International Relations And Diplomacy

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Angel Mukhanyi Martje