ANASTACIA NDAMBUKI
BANKER
Nairobi,NAIROBI
Summary
Conscientious about managing customer concerns to last detail. Top-notch abilities in servicing accounts, processing payments and scheduling appointments. Experienced in accurately completing complex paperwork to support customer needs. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bringing five year background maintaining customer satisfaction and contributing to company success. Proficient in outlook excel and database access. am currently doing data science as a skill set.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Customer Service Advisor
ABSA BANK KENYA PLC
NAIROBI, KAREN
05.2015 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Reached out to customers to offer assistance with account and service issues, as well as propose new [Product or service] choices.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Education
Bachelor of Science - DISASTER MANAGEMENT CONFLICT RESOLUTION AND HUMANI
MMUST
09.2010 - 06.2014
Skills
Report preparation
[Product or Service] support
Order fulfillment
Complaint resolution
Customer Relations
Payment processing
Team Building
Inter-department collaboration
Research and due diligence
Key stakeholder relationship building
Recordkeeping strengths
Administrative support
Account management
Good listening skills
Service standard compliance
Money handling abilities
Timeline
Customer Service Advisor
ABSA BANK KENYA PLC
05.2015 - Current
Bachelor of Science - DISASTER MANAGEMENT CONFLICT RESOLUTION AND HUMANI
MMUST
09.2010 - 06.2014