Public speaking
Hi, I’m
Kennedy Bungei
Customer Service Advisor
Kapsabet
Diversification is protection against ignorance. It makes little sense if you know what you are doing.”
Warren Buffett
Summary
Successful Customer Service Advisor with five years of experience addressing customer requests and concerns in Kenya Revenue Authority. due to exemplary service delivery i was awarded a certificate for Best Employee of the month. Expert at providing relevant information and options to successfully resolve taxpayers issues. Achieved certification on customer experience essentials held between 6th July and 6th August, 2020 at Institute of Customer Experience. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Integrity being one of my many virtues that saw my nomination to the Students Electoral Commission 2017-2018. Participating in voluntary salary contribution drive in support of the Covid-19 emergency response fund.
Overview
5
years of professional experience
10
years of post-secondary education
1
Certification
2
Languages
Work History
Kenya Revenue AuthorityKapsabet
Customer Service Advisor
03.2019 - Current
Job overview
- Provide accurate, valid, complete and educative information to customers using the right methods, skills and tools.
- Encourage customers to participate by giving feedback using the provided service quality tools.
- Assist customers in accessing KRA processes at the service centre.
- Execute business support initiatives to enhance revenue growth.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Conduct taxpayer engagements, education and customer visits to increase awareness of taxpayer rights and obligations to enhance voluntary compliance.
- Escalate customer issues that need intervention of technical staff via the recommended service escalation emails.
Kenya Revenue AuthorityEldoret
Information and Communications Technology Technician
09.2018 - 12.2018
Job overview
- Hardware: installation, configuration and troubleshooting devices such as; PCs,Printers, Scanners.
- Software: installation and configuration of operating systems, application systems i.e. Windows OS, MS Office, Lotus Notes, Kaspersky Antivirus, SAP etc.
- Networking: configuring wireless routers/ switches for WLAN, VPN Modems and termination of UTP cables.
- General user support.
- Maintenance and repair of hardware and software.
Education
Moi UniversityEldoret, Kenya
Bachelor of Science from Information Science
09.2013 - 12.2018
A.I.C Chebisaas High SchoolEldoret, Kenya
High School Diploma
02.2008 - 11.2012
Skills
Customer Relations
Training and mentoring
Report preparation
Complaint resolution
Key stakeholder relationship building
Recordkeeping strengths
CRM
Creative problem solving
Money handling abilities
Certification
[Customer Experience Essentials], [Institute of Customer Experience] - [6th July - 6th August]
Interests
Reading
Research
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
[Customer Experience Essentials], [Institute of Customer Experience] - [6th July - 6th August]
08-2020
Customer Service Advisor
Kenya Revenue Authority
03.2019 - Current
Information and Communications Technology Technician
Kenya Revenue Authority
09.2018 - 12.2018
Moi University
Bachelor of Science from Information Science
09.2013 - 12.2018
A.I.C Chebisaas High School
High School Diploma
02.2008 - 11.2012