ALVINE ATSIAYA
Nairobi
Summary
I am an IT professional with experience in cloud solutions, enterprise support, network installation and management, cybersecurity awareness, and as a software developer, I do enjoy solving technical problems, keeping systems secure, and helping people understand good safety practice when using technology. Over the years, I have deployed and optimized ISP-based networks, built network monitoring tools based on smart contracts, and worked on IoT integrations that improve operational efficiency. I bring a mix of hands-on technical skills, a customer-focused mindset, and industry certifications like AWS, CompTIA, Cisco, and Linux. I also have a degree in Computer Science. My goal is to create secure, reliable, and scalable IT environments while making technology easier and more effective for people to use.
Knowledgeable technologist with comprehensive background in technical support, providing effective solutions to complex issues. Proven track record of resolving high-level technical problems, enhancing system performance, and ensuring customer satisfaction. Demonstrated ability in troubleshooting and problem-solving, coupled with excellent communication and interpersonal skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Technical Support Officer
Safepal Limited
04.2021 - Current
- Company Overview: Tech startup specializing in software development, ISP, and digital innovation
- Administered and maintained 200+ end-user network devices, ensuring 99% uptime.
- Installed, configured, and optimized network infrastructure (routers, switches, APs).
- Led staff IT training programs on system use and cybersecurity awareness.
- Managed user accounts & permissions with Active Directory to strengthen security.
- Delivered multi-level technical support (L1 & L2) across hardware, software, and networking.
- Designed and implemented a smart contract–based resource monitoring system, improving accountability and performance tracking.
- Implemented a robust ticketing system for efficient tracking and resolution of IT service requests from employees.
- Developed custom applications to meet unique business requirements, increasing productivity and workflow efficiency.
- Established effective communication channels between technology teams ensuring seamless collaboration during project execution.
- Managed wireless networks including setup, configuration and optimization resulting in consistent connectivity throughout facilities.
Software Tester
Applause App Quality
12.2019 - Current
- Delivered detailed bug reports and QA assessments for world-class applications.
- Conducted regression, functional, stress, and manual testing to ensure quality.
- Facilitated academy training & mentorship, producing hands-on learning materials.
- Gained practical exposure to ServiceNow and ITSM tools for enterprise workflow management.
Intern
Adrian Training Center
05.2019 - 12.2019
- Assisted with installation, configuration, and maintenance of computer systems.
- Delivered first-level helpdesk support, escalating unresolved issues.
- Drafted and updated technical documentation for troubleshooting guides.
- Spearheaded a Smart Home IoT pilot project, configuring connected devices.
- Supported the Network Operations Center, helping escalate fiber and cell tower service issues.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Bachelor of Science - Computer Science
Masinde Muliro University of Science And Technology
Kakamega, Kakamega District12-2020
Secondary School Certificate -
Chesamisi Boys High School
Bungoma, Bungoma District12-2014
Skills
- Networking & Security: LAN/WAN, TCP/IP, DHCP/DNS, firewall setup, network security, Mikrotik RouterOS, Ubiquiti UniFi, Cisco switches/routers, monitoring & diagnostic tools
- Systems & Hardware: PC assembly/maintenance, OS installs & administration (Windows, Linux, macOS), peripherals & PLC controllers
- Support & Troubleshooting: L1/L2 helpdesk, remote support, diagnostics & recovery, user training, knowledge base documentation
- Tools & Platforms: Active Directory (user/group policy management), Microsoft Dynamics 365, ServiceNow & ITSM workflows, enterprise CRM integration
- Other Skills: Manual/regression/stress testing, bug tracking & reporting, IoT deployments (Smart Home/Office), blockchain-inspired monitoring systems
- Remote support
- Training and mentoring
- Software installation
- Incident management
References
References available upon request
Certification
- CompTIA A+ (IT Essentials) – Cisco Networking Academy
- Intro to Cybersecurity – Cisco Networking Academy
- Digital Literacy Certificate – Kenya ICT Authority
- AWS Certified Cloud Practitioner – Azubi Africa (Ajira Digital Programme)
- NDG Linux Unhatched – Cisco Networking Academy
Languages
English
Full Professional
Timeline
Senior Technical Support Officer
Safepal Limited
04.2021 - Current
Software Tester
Applause App Quality
12.2019 - Current
Intern
Adrian Training Center
05.2019 - 12.2019
Bachelor of Science - Computer Science
Masinde Muliro University of Science And Technology
Secondary School Certificate -
Chesamisi Boys High School
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