Allan Rikanya Changilwa
Waiter
Mombasa,48
Summary
Dedicated and service-oriented waiter with seven years of experience in the hospitality industry. Skilled in providing top-tier customer service, taking detailed orders, and creating memorable dining experiences. Known for excellent communication, teamwork and quick adaptability.
Overview
8
8
years of professional experience
2029
2029
years of post-secondary education
2
2
Certifications
Work History
Waiter
Severin Sea Lodge Hotel
11.2023 - Current
- Welcomed and seated guests with professionalism and friendliness
- Took accurate food and beverage orders and communicated them clearly to kitchen staff
- Recommended meals and drinks based on guest preferences and daily specials
- Delivered food and beverages promptly and ensured guest satisfaction throughout service
- Updated guests on the day's specialties and promotions
- Due to dedication and hard work, selected to serve at the hotel's fine dining outlet - Imani Dhow Restaurant
- A prestigious seafood venue catering to high-end guests
Waiter
Nyali Beach Holiday Resort
06.2022 - 10.2023
- Provided excellent guest service in an Indian restaurant setting, including:
- Describing Indian dishes and helping guests with spice level choices
- Offering pairing suggestions (e.g., lassi with spicy meals, biryani with raita)
- Serving traditional Indian food with cultural understanding and etiquette
- Managing dietary preferences (e.g., vegetarian, Jain-friendly meals)
- Maintained table cleanliness, timely service, and professional demeanor
- Ensured smooth dining experience for both local and international guests
Waiter
Azul Margarita Beach Hotel
09.2017 - 08.2019
- Started as an in-house trainee and promoted to full-time waiter in January 2018
- Developed knowledge of hotel food and beverage operations through hands-on training
- Demonstrated initiative and reliability, leading to full employment
- Supported team in high-pressure environments, including events and group bookings
- Focused on guest satisfaction, often receiving positive comments from guests
Education
Certificate - Food and Beverage Techniques
02.2025
Certificate - Computer Skills
02.2019
Certificate - Kenya National Examination Council
01.2012 - 04.2015
Skills
Customer Service Excellence
Fine Dining and Upscale Guest Relations
Time Management
Team Collaboration
Food & Beverage Menu Knowledge
Efficient Communication
Cultural Sensitivity (Indian Cuisine Service)
Fast Learner and Adaptable
Certification
Certificate in Food and Beverage Techniques, Kenya Coast National Polytechnic
Accomplishments
- Earned consistent positive feedback from guests and supervisors for outstanding service
- Promoted from trainee to full-time employee due to quick learning and strong work ethic
- Built strong rapport with customers, leading to repeat visits and referrals
- Adapted quickly to different hotel environments and team dynamics
Reference
Available upon request
Timeline
Waiter - Severin Sea Lodge Hotel
11.2023 - Current
Waiter - Nyali Beach Holiday Resort
06.2022 - 10.2023
Waiter - Azul Margarita Beach Hotel
09.2017 - 08.2019
St. Jacobs Kaliwa Secondary School - Certificate, Kenya National Examination Council
01.2012 - 04.2015
Kenya Coast National Polytechnic - Certificate, Food and Beverage Techniques
DIVERSE ICT COLLEGE - Certificate, Computer Skills