Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Reference
Timeline
Allan Rikanya Changilwa

Allan Rikanya Changilwa

Waiter
Mombasa,48

Summary

Dedicated and service-oriented waiter with seven years of experience in the hospitality industry. Skilled in providing top-tier customer service, taking detailed orders, and creating memorable dining experiences. Known for excellent communication, teamwork and quick adaptability.

Overview

8
8
years of professional experience
2029
2029
years of post-secondary education
2
2
Certifications

Work History

Waiter

Severin Sea Lodge Hotel
11.2023 - Current
  • Welcomed and seated guests with professionalism and friendliness
  • Took accurate food and beverage orders and communicated them clearly to kitchen staff
  • Recommended meals and drinks based on guest preferences and daily specials
  • Delivered food and beverages promptly and ensured guest satisfaction throughout service
  • Updated guests on the day's specialties and promotions
  • Due to dedication and hard work, selected to serve at the hotel's fine dining outlet - Imani Dhow Restaurant
  • A prestigious seafood venue catering to high-end guests

Waiter

Nyali Beach Holiday Resort
06.2022 - 10.2023
  • Provided excellent guest service in an Indian restaurant setting, including:
  • Describing Indian dishes and helping guests with spice level choices
  • Offering pairing suggestions (e.g., lassi with spicy meals, biryani with raita)
  • Serving traditional Indian food with cultural understanding and etiquette
  • Managing dietary preferences (e.g., vegetarian, Jain-friendly meals)
  • Maintained table cleanliness, timely service, and professional demeanor
  • Ensured smooth dining experience for both local and international guests

Waiter

Azul Margarita Beach Hotel
09.2017 - 08.2019
  • Started as an in-house trainee and promoted to full-time waiter in January 2018
  • Developed knowledge of hotel food and beverage operations through hands-on training
  • Demonstrated initiative and reliability, leading to full employment
  • Supported team in high-pressure environments, including events and group bookings
  • Focused on guest satisfaction, often receiving positive comments from guests

Education

Certificate - Food and Beverage Techniques

Kenya Coast National Polytechnic
02.2025

Certificate - Computer Skills

DIVERSE ICT COLLEGE, Mtwapa
02.2019

Certificate - Kenya National Examination Council

St. Jacobs Kaliwa Secondary School, Busia
01.2012 - 04.2015

Skills

Customer Service Excellence

Certification

Certificate in Food and Beverage Techniques, Kenya Coast National Polytechnic

Accomplishments

  • Earned consistent positive feedback from guests and supervisors for outstanding service
  • Promoted from trainee to full-time employee due to quick learning and strong work ethic
  • Built strong rapport with customers, leading to repeat visits and referrals
  • Adapted quickly to different hotel environments and team dynamics

Reference

Available upon request

Timeline

Waiter - Severin Sea Lodge Hotel
11.2023 - Current
Waiter - Nyali Beach Holiday Resort
06.2022 - 10.2023
Waiter - Azul Margarita Beach Hotel
09.2017 - 08.2019
St. Jacobs Kaliwa Secondary School - Certificate, Kenya National Examination Council
01.2012 - 04.2015
Kenya Coast National Polytechnic - Certificate, Food and Beverage Techniques
DIVERSE ICT COLLEGE - Certificate, Computer Skills

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Allan Rikanya ChangilwaWaiter