METHSELA MULA
Nairobi,Kenya
Summary
Hardworking waiter with several years of experience and solid background in the food service field. Highly skilled at meeting the needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.
Overview
12
12
years of professional experience
19
19
years of post-secondary education
1
1
Certification
Work History
Waiter
Strathmore University
Nairobi, Kenya
09.2018 - 06.2026
- Delivered high-quality food and beverage service in a fast-paced institutional environment.
- Guided guests in menu selections, enhancing dining experience with accurate information on ingredients and specials.
- Cultivated strong customer relations through attentive service and effective communication.
- Mastered full menus, seasonal items, and daily specials, ensuring seamless service and informed guest choices.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Collaborated with kitchen staff to ensure timely food delivery.
- Assisted in training new waitstaff on menu and service protocols.
- Resolved customer complaints promptly and professionally during service hours.
General Service Assistant
Kongoni Camp
Nanyuki, Kenya
04.2016 - 08.2016
- Delivered exceptional customer service to enhance guest experiences in hospitality setting.
- Supported daily operations by maintaining cleanliness, order, and service readiness.
- Maintained cleanliness and organization of guest accommodation areas.
- Guided customers in making informed service choices, contributing to higher guest satisfaction.
- Coordinated with team members to deliver exceptional guest experiences.
- Engaged with guests to provide information and assistance.
- Supported staff in setting up and breaking down event spaces.
- Engaged with guests to provide information and assistance.
French Language Teacher
Lamba Glory Group of Schools
Nairobi, Kenya
01.2015 - 08.2015
- Taught French language fundamentals, focusing on grammar, verb conjugation, and conversational skills.
- Improved student comprehension through interactive discussions and structured lessons.
- Planned and delivered engaging lessons aligned with learning objectives.
Secondary School Teacher
Behorizons
Nairobi, Kenya
10.2014 - 12.2014
- Delivered engaging classroom instruction and facilitated interactive discussions.
- Enhanced students' writing, grammar, and critical thinking skills through targeted instruction and feedback.
- Guided students academically and engaged them in co-curricular activities to foster holistic development.
Education
Bachelor of Science - Hospitality and Tourism Management
Kenyatta University
Nairobi, Kenya 09.2015 - 06.2026
Computer Packages Certificate -
Eldoret Aviation Training College
Eldoret, KenyaKenya Certificate of Secondary Education -
St. Ignatius Mukumu Boys High School
Kakamega, KenyaKenya Certificate of Primary Education -
Kuvasali Primary School
Kakamega , Kenya 01.1999 - 10.2006
Skills
- Food service
- Menu knowledge
- Order accuracy
- Order & Time Management
- Customer Service Excellence
- Service Etiquette
- Complaint resolution
- Detail orientation
- Teamwork
- Team collaboration
- Strong Verbal Communication
- Communication skills
- Cultural Sensitivity
- Problem solving
- Staff training
Certification
- International Federation of IT and Travel and Tourism
- Wellness Champion of the Year - Strathmore University
Languages
- English, Fluent
- Kiswahili, Fluent
- French, Proficient
- Luhya, Native
Languages
Swahili
First Language
English
Upper Intermediate
B2
French
Elementary
A2
Timeline
Waiter
Strathmore University
09.2018 - 06.2026
General Service Assistant
Kongoni Camp
04.2016 - 08.2016
Bachelor of Science - Hospitality and Tourism Management
Kenyatta University
09.2015 - 06.2026
French Language Teacher
Lamba Glory Group of Schools
01.2015 - 08.2015
Secondary School Teacher
Behorizons
10.2014 - 12.2014
Kenya Certificate of Primary Education -
Kuvasali Primary School
01.1999 - 10.2006
Computer Packages Certificate -
Eldoret Aviation Training College
Kenya Certificate of Secondary Education -
St. Ignatius Mukumu Boys High School