ALI ALI
Columbus,OH
Summary
Results-oriented Swahili interpreter with a proven track record of delivering exceptional language services while ensuring strict adherence to regulations. Seeking a challenging position to utilize expertise in providing accurate and high-quality interpretation services.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Swahili Interpreter
Language Line Solutions
01.2016 - 01.2022
- Achieved 98% customer satisfaction rating by consistently answering calls promptly and delivering friendly and professional interpretation services
- Demonstrated exceptional linguistic skills by rendering concepts and meanings accurately, following established interpretation protocols with zero instances of omissions or additions
- Maintained clear and articulate communication in both languages, employing proper pronunciation, enunciation, and polite expressions, resulting in improved client understanding
- Remained calm and composed during challenging calls, including emergencies and interactions with incoherent or upset speakers, ensuring effective communication and support
- Received consistent commendations for punctuality and availability, meeting or exceeding scheduled work hours, and providing reliable interpretation services
- Demonstrated adaptability by quickly understanding and following client instructions, surpassing client expectations and building trust with Limited English-speaking Persons (LEPs)
- Developed expertise in various industries, such as Medical, Insurance, Finance, and Law, ensuring accurate interpretation of industry-specific terminology and facilitating seamless communication
- Consistently promoted cultural sensitivity, fostering positive interactions with diverse individuals and delivering exceptional service in a multicultural environment
Remote Interpreter
Cyracom International, Swahili VRI
01.2017 - 01.2023
- Conducted video remote interpretation sessions, ensuring clear communication and understanding between parties while maintaining a client satisfaction rate of 95%
- Provided exceptional interpretation services in various sectors, including healthcare, legal, and corporate, while upholding strict confidentiality and ethical guidelines
- Demonstrated proficiency in adapting to different video conferencing platforms and technologies, ensuring effective communication.
Swahili Interpreter
Stratus Video
01.2021 - 01.2023
- Delivered outstanding over-the-phone interpretation services, maintaining a 97% customer satisfaction rating by providing accurate and culturally sensitive interpretation
- Collaborated effectively with clients in various industries, including medical, legal, and corporate sectors, to meet their specific interpretation needs
- Demonstrated strong adaptability to different platforms and technologies, ensuring smooth and seamless interpretation experiences.
Swahili Interpreter
Lionbridge
01.2017 - 01.2022
- Provided exceptional remote interpreting services, maintaining a client satisfaction rate of 95% through clear and accurate audio interpretation
- Exhibited professionalism and dedication by consistently displaying punctuality, respect, and preparedness for shifts, ensuring a seamless interpreting experience
- Actively participated in ongoing quality assurance and call monitoring programs, resulting in continuous improvement and maintaining the highest standards of interpretation services
- Adhered to interpreter ethical standards and procedural requirements specific to various interpreting contexts, including hospitals, courts, and schools, ensuring compliance and confidentiality.
Education
Bachelor of Science -
Ohio State University
Columbus, OH06.2010
Skills
- Technical Skills:
- Proficient in using interpretation software and platforms for remote interpreting services, including over-the-phone (OPI) and video remote interpreting (VRI)
- Familiarity with video conferencing tools such as Zoom, Webex, and Microsoft Teams, ensuring seamless communication during remote interpretation sessions
- Ability to quickly adapt to different technologies and platforms to deliver efficient and effective interpretation services
- Strong typing skills for real-time transcription and documentation during interpretation sessions
- Proficient in using language dictionaries, glossaries, and terminology databases to ensure accuracy and consistency in interpretation
- Interpersonal Skills:
- Excellent active listening skills to capture and interpret spoken messages accurately and effectively
- Cultural sensitivity and awareness, allowing for successful communication and understanding across diverse individuals and cultures
- Strong verbal communication skills in both the source language (Swahili) and the target language (English), including proper pronunciation, enunciation, and intonation
- Ability to remain calm and composed in high-pressure situations, including emergencies and emotionally charged conversations
- Professional demeanor and customer service skills, ensuring a positive and respectful experience for clients and limited English-speaking individuals
- Strong ethical standards and the ability to maintain confidentiality and impartiality during interpretation sessions
- Effective time management and organizational skills, allowing for efficient handling of multiple interpretation assignments and maintaining punctuality
Certification
- Attained the prestigious Level 5 All Call OPI with Language Line Solutions, qualifying for demanding Medical, Legal, Finance, Court, and Insurance calls.
- Scored in the top 5% with 90% on the LanguageStat PICSI Swahili-English test, demonstrating exceptional language proficiency and accuracy.
- Received outstanding recognition with a score of 93% on the Lionbridge English-Swahili Assessment test, showcasing superior language skills.
- Consistently completed annual compliance training, including HIPAA, Ethics, Cultural Competency, for the past 6 years, ensuring up-to-date knowledge of industry regulations.
- Acquired the ALTA 40-hour Swahili Medical Interpreter Certificate, enhancing expertise in medical interpretation and demonstrating commitment to professional growth.
Timeline
Swahili Interpreter
Stratus Video
01.2021 - 01.2023
Remote Interpreter
Cyracom International, Swahili VRI
01.2017 - 01.2023
Swahili Interpreter
Lionbridge
01.2017 - 01.2022
Swahili Interpreter
Language Line Solutions
01.2016 - 01.2022
Bachelor of Science -
Ohio State University
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