ALEX MWANIKI MWANGI
INFORMATION TECHNOLOGY
Nairobi
Summary
Dynamic Quality Engineer with a proven track record at Safaricom PLC, specializing in quality assurance and root cause analysis. Expert in optimizing testing procedures and enhancing product quality, contributing to improved customer satisfaction. Strong organizational abilities and data analysis skills drive successful project outcomes and effective quality improvement plans.
Cautious Quality Engineer thoroughly predicts and eliminates any unnecessary risks during project planning and production phases. Meticulously investigates and tracks defects' root causes. Dogged eliminator of faults and liabilities resulting in negative financial impacts.
Overview
5
5
years of professional experience
24
24
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Quality Engineer/FINTECH OPs/Financial Services Intern
Safaricom PLC
10.2024 - 04.2025
- Performed QUALITY inpection of APIs in M-PESA PIN RESET PROJECT
- Enhanced M-pesa Ratiba user interface response time.
- Optimized testing procedures to accelerate product release cycles while maintaining strict quality benchmarks.
- Performed quality inspections and drafted reports to detail no
- Improved customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Enhanced product quality by implementing rigorous inspection procedures and conducting thorough root cause analysis.
- Developed inspection plans based on design specifications, ensuring all critical dimensions and performance criteria were verified throughout the manufacturing process.
- Conducted research to identify and evaluate new technologies and concepts.
- Performed complex calculations to analyze and optimize engineering processes.
- Assisted in developing cost-effective solutions to engineering problems.
- Contributed to the success of major company projects through thorough financial analysis and risk assessment.
- Improved accounts receivable collection rates by implementing more effective follow-up procedures.
SUPERVISOR/MARKETING STRATEGIST
GEOSONS LIMITED COMPANY
01.2020 - 08.2023
- Worked as a supervisor to make sure day to day activities within the company run efficiently, IT SPECIALIST, SALESPERSON, and also in the MARKETING department.
VOLUNTEER
UMOJA AS ONE
01.2023 - 02.2023
- Area of expertise: Product safety, business management, information technology, and volunteer management.
Education
Bachelor of Science - IT
KCA UNIVERSITY
Nairobi, Nairobi Province, Kenya 04.2001 - 12.2024
INTERNATIONAL COMPUTER DRIVING LICENSE - undefined
INSTITUTE OF ADVANCED TECHNOLOGY
Skills
Organizational abilities
Certification
ICDL
reference
Available upon request.
Timeline
Quality Engineer/FINTECH OPs/Financial Services Intern
Safaricom PLC
10.2024 - 04.2025
VOLUNTEER
UMOJA AS ONE
01.2023 - 02.2023
SUPERVISOR/MARKETING STRATEGIST
GEOSONS LIMITED COMPANY
01.2020 - 08.2023
Bachelor of Science - IT
KCA UNIVERSITY
04.2001 - 12.2024
INTERNATIONAL COMPUTER DRIVING LICENSE - undefined
INSTITUTE OF ADVANCED TECHNOLOGY
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