Albert Buteme
Nairobi
Summary
enthusiastic and detail- oriented waiter with 7 years of experience in the service and hospitality industry. knowledge about food beverage pairing, inventory management and kitchen preparation
excellent memorization skills with an outgoing personable attitude .succefull at building relationships to increase loyalty and repeat business
Overview
11
11
years of professional experience
1
1
Certification
Work History
Hotel Waiter
JAVA HOUSE AFRICA
03.2015 - Current
- Purchasing and preparing pastries for the Hotel sales
- Organize duties of junior waiter to ensure order and cleanliness on the barista counter and other areas
- Come up with new recipes on coffee beverage and juices in order to maintain frequent customer visit
- Preparing and analyzing of profit and loss account {P&L} to achieve the required cost of production and sales.
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
Food Waiter
ROCKLAND HOTEL
08.2013 - 01.2015
- Following recipe closely on production of new items during training
- Safely stored food dry goods and keeping record of items that need to re-stock
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Streamlined communication between the front-of-house and back-of-house teams to minimize errors and delays in service.
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
Education
High School Diploma -
ICM Institute of Commercial Management
Nairobi, Nairobi Province, Kenya06.2015
Skills
- Teamwork and Collaboration
- Customer Service
- Time Management
- Problem-Solving
- Attention to Detail
Certification
First aid training certificate
customer service certificate
Food safety standards certificate
Fire marshal certificate
Computer package certificate
Food handler certificate
Timeline
Hotel Waiter
JAVA HOUSE AFRICA
03.2015 - Current
Food Waiter
ROCKLAND HOTEL
08.2013 - 01.2015
High School Diploma -
ICM Institute of Commercial Management
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