REAGAN SIKUKU
Nairobi,00200
Summary
I am a Kenyan who is fluent in both English and Swahili, always goal-oriented and a first learner in understanding new concepts, a self-driven person who is always ready to do the best with or without supervision. My working relationships with fellow team is great (an excellent team player) with excellent communication skills, proactive, and always situationally aware. I have robust experience in delivering top-notch service in a fast-paced environment. Known for a strong focus on teamwork and achieving high levels of guest satisfaction. Reliable and adaptable, bringing excellent communication and interpersonal skills to the table.
Overview
8
8
years of professional experience
Work History
Hotel Waiter
ICONIC PLAZA HOTEL
Nairobi, Nairobi Province, Kenya
01.2026 - Current
- Provided exceptional customer service, ensuring guest satisfaction and prompt resolution of inquiries.
- Assisted in training new staff on menu offerings and service standards to enhance team performance.
- Coordinated dining room activities, optimizing table turnover while maintaining a welcoming atmosphere.
- Monitored food and beverage inventory levels, collaborating with management to reorder supplies as needed.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Analyzed customer feedback to identify areas for improvement and proposed actionable solutions to management.
Head Waiter
Dawn Culinary Sunrise
Nairobi, Nairobi Province, Kenya
05.2025 - 01.2026
- Supervised dining room operations to ensure exceptional guest experiences.
- Trained and mentored junior waitstaff on service standards and menu knowledge.
- Coordinated with kitchen staff to facilitate timely food preparation and delivery.
- Managed reservations and seating arrangements to optimize guest flow during peak hours.
- Conducted regular team meetings to discuss performance and address operational challenges.
- Resolved customer complaints effectively, ensuring repeat business through positive outcomes.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Greeted new customers, discussed specials, and took drink orders.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
Supervisor
Rio Coffee and Restaurant
Nairobi, KENYA
07.2023 - 12.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Bar Waiter
Avery Lounge
Nairobi, KENYA
11.2021 - 12.2022
General Clark
Shreeji Enterprise Limited
Nairobi, KENYA
08.2020 - 04.2021
- Assisted in inventory management, ensuring stock levels remained optimal.
- Processed and organized incoming and outgoing correspondence efficiently.
Casual Worker
Roy Parcel Services Ltd
Nairobi, KENYA
06.2019 - 08.2019
Brand Ambassador (Blue Band and Royco Distribution
Game Changer
Nairobi, KENYA
12.2018 - 01.2019
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
Brand Ambassador (Gotv Matatu Activation)
Game Changer
Nairobi, KENYA
11.2018 - 12.2018
Casual Worker
Eastleigh Airbase
Nairobi, KENYA
07.2018 - 09.2018
Brand Ambassador
EXP. Momentum (Delight Solar School Program)
Nairobi, KENYA
09.2017 - 05.2018
Education
Kenya Certificate of Secondary Education -
Misikhu Friends Boys' High School
Bungoma, 0311-2016
Kenya certificate Of Primary Education -
Sipala Primary School
Webuye, 03 12-2012
Kenya Certificate Of Primary Education - Primary School Education
Muhoroni Furaha Academy
Nyanza 11-2007
Skills
- Customer service
- Problem-solving
- Attention to detail
- Customer relations
- Conflict resolution
- Verbal and written communication
- Teamwork and collaboration
- Relationship building
- Positive attitude
- Collaboration and teamwork
- Adaptability and flexibility
- Clear communication
- Goal setting and achievement
- Product knowledge
- POS systems
- High volume dining
Languages
English
Kiswahili
Referees
Mercy Victoria - +2547066321 (EXP)
Regina Wandera - +254700157793 (Game Changer)
Major Michah - +254722656910 (Eastleigh Airbase)
Judy Atieno - +254720669108 (Game Changer)
Mr Philip - +254714990751 (Shreeji Enterprise Limited)
Miss Joyce - +254796941095 (Avery Lounge)
Miss Lydia - +254729744136 (Rio Coffee & Restaurant)
Kimberly Peninah - +254748186902
Timeline
Hotel Waiter
ICONIC PLAZA HOTEL
01.2026 - Current
Head Waiter
Dawn Culinary Sunrise
05.2025 - 01.2026
Supervisor
Rio Coffee and Restaurant
07.2023 - 12.2024
Bar Waiter
Avery Lounge
11.2021 - 12.2022
General Clark
Shreeji Enterprise Limited
08.2020 - 04.2021
Casual Worker
Roy Parcel Services Ltd
06.2019 - 08.2019
Brand Ambassador (Blue Band and Royco Distribution
Game Changer
12.2018 - 01.2019
Brand Ambassador (Gotv Matatu Activation)
Game Changer
11.2018 - 12.2018
Casual Worker
Eastleigh Airbase
07.2018 - 09.2018
Brand Ambassador
EXP. Momentum (Delight Solar School Program)
09.2017 - 05.2018
Kenya Certificate of Secondary Education -
Misikhu Friends Boys' High School
Kenya certificate Of Primary Education -
Sipala Primary School
Kenya Certificate Of Primary Education - Primary School Education
Muhoroni Furaha Academy