ADAM ABDALLA MWARANDU

• Digitized over 2,000 customer profiles, achieving a 95% retention rate since 2024.
• Managed client communications regarding daily transactions, service delivery, and operational controls.
• Cultivated relationships with existing customers while onboarding new clients.

• Onboarded customers across multiple payment platforms, enhancing service accessibility.
• Executed market strategies that expanded customer base and increased bank revenue by 99% from 20.1 billion to 40.1 billion in 2021.
• Recruited 2,000 customers, achieving a 95% digitization rate supporting bank's digital transformation goals.
• Cultivated strong customer relationships while ensuring compliance with regulatory standards.

• Registered customers for national medical cover program, enhancing service accessibility.
• Coordinated awareness campaigns, achieving 10% growth in enrollment within two months.

• Adopted marketing strategies that drove over 50% increase in digital product uptake.
• Cultivated strong customer relationships, achieving 100% retention rate.

Facilitated patron access to books and resources within library system.

• Organized and maintained library collections to enhance accessibility and inventory accuracy.
• Collaborated with staff to optimize workflow processes, boosting overall efficiency.
• Arranged shelves, displays, and library areas according to established guidelines.
• Assisted in cataloging new books and materials for streamlined integration into collection.
• Enforced library policies consistently and fairly with patrons.