Aaron Victor Waweru
Waiter
Nyandarua, Nyandarua District
Summary
Dynamic and dedicated restaurant waiter with a proven track record at Hilton Garden Inn Hotel and Safari Park Hotel, excelling in customer service and problem-solving. Recognized for enhancing guest satisfaction through effective communication and attention to detail, while ensuring food safety and cleanliness standards are met. Committed to delivering exceptional dining experiences.
Professional hospitality specialist with robust experience in high-paced dining environments. Skilled in delivering exceptional customer service, managing tables efficiently, and ensuring guest satisfaction. Strong focus on teamwork, adaptability, and consistently achieving results. Known for reliability, effective communication, and positive attitude.
Overview
7
7
years of professional experience
Work History
Restaurant Waiter
Hilton Garden Inn Hotel
Nairobi, Nairobi Province, Kenya
01.2022 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted guests with menu selections and dietary preferences.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed transactions accurately using point-of-sale systems.
- Handled guest inquiries and resolved complaints effectively to enhance satisfaction.
Restaurant Waiter
Safari Park Hotel
Nairobi, Nairobi Province, Kenya
05.2019 - 12.2023
- Trained new staff on restaurant policies and service standards.
- Monitored inventory levels and communicated needs to management for restocking.
- Maintained clean and organized dining areas for optimal guest experience.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Education
Certificate - Paralegal Studies
Kenya Utalii College
Nairobi, Nairobi Province, Kenya11-2019
High School Diploma -
Nairobi Millimani Secondary School
Nairobi, Nairobi Province, Kenya11-2009
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Table setting
- Food safety awareness
- Problem-solving
- Food presentation
- Memory retention
- Banquet coordination
- Conflict management
- Guest engagement
- Food service delivery
- Food preparation knowledge
- Seating management
- Food hygiene
- Courteous demeanor
- Menu description knowledge
- Attention to detail
- Personal hygiene
- Beverage refills
Skills
Order taking
Service quality
Strong multitasking
Adaptability under pressure
Team player mentality
Reliability and punctuality
Food safety
Customer service focus
Cleanliness standards
Table setting expertise
Guest relations
Dining area maintenance
Point of sale (POS) system operations
Timeline
Restaurant Waiter
Hilton Garden Inn Hotel
01.2022 - Current
Restaurant Waiter
Safari Park Hotel
05.2019 - 12.2023
Certificate - Paralegal Studies
Kenya Utalii College
High School Diploma -
Nairobi Millimani Secondary School