Irene Sande
NAIROBI
Summary
Dynamic and dedicated restaurant professional with a proven track record at Nairobicloud, excelling in customer service and complaint resolution. Skilled in upselling menu items and ensuring food safety, I foster strong guest relationships, enhancing customer loyalty and satisfaction. Committed to delivering exceptional dining experiences through effective communication and attention to detail.
Overview
4
4
years of professional experience
Work History
Restaurant Waiter
Nairobicloud
Nairobi, Nairobi Province, Kenya
01.2023 - 09.2026
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Managed dining area to ensure cleanliness and optimal guest experience throughout service.
- Collaborated with kitchen staff to coordinate timely food delivery and accuracy of orders.
- Trained new team members on restaurant protocols and best practices in customer engagement.
- Assisted in inventory management by monitoring stock levels and reporting shortages to management.
- Resolved customer complaints effectively, ensuring satisfaction and repeat business opportunities.
- Maintained knowledge of menu items and specials, facilitating informed recommendations for guests.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Diploma - Hospitality Management
NAIROBI AVIATION
Nairobi, Nairobi Province, Kenya06-2026
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Food safety awareness
- Banquet coordination
- Guest engagement
- Complaint resolution
- Allergy awareness
- Cross-selling and upselling
- Soft drink service
- Food service promotion
- Personal hygiene
- Large party coordination
- Alcoholic beverage service
- Dessert recommendations
- Menu description knowledge
- Customer loyalty programs
- Menu specials memorization
- Check accuracy
- Food service delivery
- Food preparation knowledge
- Server collaboration
- Food hygiene
- Attention to detail
- Decision-making
- Menu memorization
- Order accuracy
- Guest relations
- Safe food handling
- Professional appearance
- Relationship management
- Service prioritization
- Menu presentation
- Food and beverage pairings
- Dining customer service
- Side dish preparation
- Positive and professional
- Effective customer upselling
- Table setting arrangements
- Food allergy awareness
- Menu item recommendation
- Point-of-sale system
Timeline
Restaurant Waiter
Nairobicloud
01.2023 - 09.2026
Diploma - Hospitality Management
NAIROBI AVIATION