Godfrey Kithinji
Summary
A highly self-motivated Information Technology professional with extensive managerial, supervisory, and technical expertise. Proven experience in IT management, ERP system implementation, IT security, system upgrades, and network administration. Proficient in SQL, PHP, MySQL, Windows Server, DNS server administration, and Microsoft Dynamics 365 BC administration. Demonstrates strong leadership, communication, analytical, and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
ICT Manager
Verona Huruma Non-Withdrawable Deposit Taking Sacco
01.2020 - Current
- Responsible for managing information technology, ICT systems and policies to achieve Sacco goals
- Manage all ICT infrastructure implementation, systems security, development and implementation of ICT strategies, policies, data security and disaster recovery
- Manage all operations of the ICT Department and ensure timely provision of ICT services to all functions of the Society facilitate implementation and use of ICT in the organization
- In charge of the development and implementation of the ICT strategies, promote ICT innovation & enterprise, and data protection
- Establish optimal systems, best technology and make requisite recommendations to promote online services, ICT literacy and capacity
- Ensure compliance with ICT regulations and advise management on optimization of ICT resources in the organization
- Ensure business continuity and effective disaster management and recovery planning
- Establish, develop and maintain secure ICT infrastructure and systems
- Oversee purchase, installation, configuration and maintenance of application software, operating and communication systems for the organization
- Managing relationships with partners for the provision of ICT technical support and services
- Supervise the design, development and implementation of critical ICT projects
- Prepare and present ICT Reports to the management
- Analyzing ICT policies, processes, procedures and ensuring compliance
- Supervise & review performance of ICT officers work and other administrative matters in the department
- Train employees on all system operation changes related to ICT
ICT Officer
Verona Huruma Non-Withdrawable Deposit Taking Sacco
01.2018 - 12.2019
- Responsible for supporting the formulation, and implementation of the ICT Strategy, supporting day-to-day operations and the realization of the organizations ICT objectives
- Responsible for maintaining servers and workstations as requested by the supervisor
- Perform system diagnosis, repair and updates to ensure data integrity and reliability of automated tasks
- Assist with diagnosing and resolving problems with printers, copiers, among other operational machines and networks
- Provide help-desk and on-site technical support of hardware and software
- Interface with users to identify computer related needs and provide appropriate software/hardware support applicable to those needs
- Ensure the anti-virus software is always up to date and share necessary information with users regarding potential risks
- Monitor ICT supplies and liaise with the supervisor for any needed orders
- Provide instruction to staff on the use of computer applications and systems
- Generate reports as requested by the supervisor
- Ensure routine backups are performed as outlined by the Backup & Restore Manual
- Assist in maintaining and updating of web site and internet
- Manage office stationery supplies
- Data analytics - analyze internal & external data, interpret, generate reports and offer insights on market trends; design and maintain data systems/databases to drive Sacco performance and efficiency
- Manage the corporate correspondences directed to the Sacco's info email and social media accounts; timely respond to inquiries and escalate where necessary
System Engineer
WealthMark Holdings Limited
08.2016 - 12.2017
- Developed and implemented an online networking system using PHP and MySQL with the capability to refer members and earn bonuses which in turn helped to recruit over 5000 investors from across the country
- Developed and implemented a Savings and Credit management system for the subsidiary
- Helped in setting up an IT infrastructure that eased operations and communication with the investors
- Maintained IT network security through the management and installation of the antivirus
- Created and maintained routines for database backups and test restores with full Troubleshot and resolved database performance, replication, and security issues documentation
Education
Bachelor of Science - Computer Science
Meru University of Science and Technology
01.2016
Kenya Certificate of Secondary -
St. Luke's Secondary School
01.2010
Skills
- Microsoft SQL Server Administration
- Windows Server Administration
- DNS server Administration
- Fortinet Firewall Administration
- Microsoft Dynamic 365 BC Administration
- IP Telephony
- Email systems
- Local Area Networks
- Wide Area Network
- PHP
- MySQL
- C#
- CSS
- HTML
- JavaScript
- WordPress
- Joomla
- Microsoft Office packages
- Maintenance & repair
- VM Ware
Affiliations
- The Computer Society of Kenya, 136343
- Internet Society, 2324611
- Information Technology Professionals Association (ITPA), 34701
Certification
- 2025, Introduction to Cybersecurity, Cisco
- 2023, Project Management, International Business Management Institute - Berlin, Germany
- 2023, Master Microsoft Power BI, Alison
- 2021, Implementing and administration of network systems, Learnovate (Nairobi)
- 2020, Fortinet's Network Security Expert Certification, Fortinet NSE Institute
- 2020, Driving License
- 2019, Certificate in Wide Area Networks and Networking Services and Security, Alison
References
- Mrs. Jacinta Muoki, Manager - Verona Huruma Sacco, +254 724 491000, jacinta@veronahurumasacco.co.ke
- Ms. Nancy Imbahale, Human Resource Manager, +254 728 813115, nimbahale@gmail.com
- Mr. Gideon T Laichena, Managing Director - WealthMark Holdings Ltd, +254 720 571 205, laichenas@gmail.com
Skills
- Graphics Design
- Team Leader
- Critical Thinking
- Excellent communication
- Creativity
- Team player
- Flexible and adaptable
- Analytical
Honors And Awards
- ICT Department Star award, 2024
- 1st Runners up Manager of the year, 2024
Achievements
- Implementation of Microsoft Dynamics 365 BC: Coordinated the procurement and implementation of the core banking solution which has increased our efficiency by 95% through service automation.
- Implementation of E-Banking and mobile banking: Coordinated implementation of Members Portal and mobile banking App which has increased operational efficiency by 50% by decongesting our banking halls; members can now access the Sacco services from the comfort of their homes through these channels rather than coming to the office.
- Formulation and implementation of ICT policies: Successfully developed ICT policies governing data classification & sharing, incident response, access and control, records retention, etc. to ensure the organization fulfills the best practices for the identification, protection, and management of ICT and therefore maximizing the benefits and returns such as compliance and operational efficiency while securing the benefits of information to all stakeholders.
- Achieved 30% savings on the ICT budget at Verona Huruma Sacco through: Coordinated cost-effective and competitive tendering processes on system software and upgrades. Initiated cost-saving initiatives through company processes analysis, streamlining the processes, and automation where possible. This led to efficiency and reduced labour & materials costs. Thorough system monitoring & tracking and implementation of system security measures to control losses and manipulation; loopholes/gaps detection and implementation of effective control measures. This has reduced financial variances by 50%.
- Automation of processes: Through payment gateway integrations to the Sacco system, members are able to pay loans and make their savings automatically to their Sacco accounts without the hustle of visiting the office. This has helped in mobilizing members to save daily thus increasing our monthly member deposit collections by 10%.
- Capability building: Developed an in-house learning and development program that has led to a flexible workforce in the ICT department; this has increased operational efficiency as the trained staff can now comfortably manage ICT issues in our branches. This has also reduced our downtime by 50%.
- Website Design and maintenance: Successfully developed a website for Verona Huruma Sacco which has benefited SACCO in terms of; Credibility, market expansion, and online presence. The website also helps in advertising our products and services and has contributed to the Sacco growth by 20% as most of the processes can now be done online.
- ICT Department Establishment: Led the creation of an ICT department by designing its structure and setting up the necessary infrastructure for the society's operations.
Timeline
ICT Manager
Verona Huruma Non-Withdrawable Deposit Taking Sacco
01.2020 - Current
ICT Officer
Verona Huruma Non-Withdrawable Deposit Taking Sacco
01.2018 - 12.2019
System Engineer
WealthMark Holdings Limited
08.2016 - 12.2017
Bachelor of Science - Computer Science
Meru University of Science and Technology
Kenya Certificate of Secondary -
St. Luke's Secondary School