BENSON NG'ANG'A NDUNG'U
Thika
Summary
Seasoned Technology Specialist with experience in systems administration, maintenance and end-user training. Skilled in constructing solutions to achieve program compatibility and conduct system upgrades and installations. Knowledgeable in managing complicated Core Banking Systems, including windows operating systems, servers and specialized Enterprise Resource Planning software.
Overview
13
13
years of professional experience
Work History
ICT Manager
Githunguri Dairy and Community Sacco Limited (GDC Sacco Ltd)
09.2021 - 09.2023
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Gained strong leadership skills by managing projects from start to finish.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
- Gained extensive knowledge in data entry, analysis and reporting.
- Learned and adapted quickly to new technology and software applications.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed strong communication and organizational skills through working on group projects.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
Systems Administrator
Githunguri Dairy and Community Sacco Limited (GDC Sacco Ltd)
08.2015 - 08.2021
- Orchestrated integration and communication of software upgrades.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Attended meetings to deliver status reports to key stakeholders.
- Developed modification program to determine compatibility with various software.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Created nightly jobs for database backups.
- Mentored employees and offered constructive feedback for performance improvement.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Configured and tested Windows Server operating systems with roles features.
- Detailed upcoming software upgrades and system sprints to team members.
- Contributed to development, administration and testing of disaster recovery plans.
- Used Retina and HBSS to secure systems against STIG guidelines.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Implemented internet and intranet applications on multiple platforms.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Integrated and updated software products to boost system compatibility.
- Monitored networks and network devices to resolve technical problems quickly.
- Planned and implemented upgrades to system hardware and software.
- Led server infrastructure development, quality assurance, staging and production systems.
- Identified and resolved network congestion issues and bottlenecks.
- Designed and evaluated WAN and LAN connectivity technologies.
- Developed and documented network policies, procedures and standards.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Diagnosed and resolved hardware and software issues.
- Maximized system availability through development and testing of contingency plans.
- Researched and recommended new technologies and strategies for improving system performance.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and executed resolution for network and server issues.
- Analyzed network traffic and performance metrics to optimize system performance.
- Devised scripts and automation tools to improve system efficiency.
- Implemented and maintained virtual private networks.
- Evaluated software products to determine compatibility with existing systems.
- Performed network security design and integration duties.
- Installed and configured network printers and other peripheral devices.
ICT Trainer/Community Facilitator
Digital Opportunity Trust Kenya (DOT)
11.2010 - 03.2013
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Monitored participant workflow and behaviors throughout training process.
- Recorded and edited videos to facilitate remote learning.
- Contributed to reductions in employee turnover by revamping training programs.
- Prepared and presented supplementary learning material to support structured lessons.
- Educated clients on proper use of products and systems.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
- Analyzed team performance and identified opportunities for additional training.
- Developed individualized training plans to achieve staff readiness.
- Developed effective training plans based on department needs and objectives.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Tracked attendance and evaluated progress for assigned trainees.
- Supported productivity increase and business growth through new hire training and mentoring.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Introduced standardized training for cohesive learning environments.
Education
Masters of Business Administration (Strategic Management Major) - Business Administration And Management
Daystar University
Nairobi, Kenya12.2024
Bachelor of Information Technology - Information Technology
Makerere University of Kampala (MUK)
Kampala, Uganda01.2011
Uganda Advanced Certificate of Education - A Level
Tororo Progressive Secondary School
Tororo, Uganda11.2006
Kenya Certificate of Secondary Education - O Level
Njiiri School
Thika, Kenya11.2003
Kenya Certificate of Primary Education - Primary Level
Mugecha Primary School
Thika, Kenya01.1999
Skills
- CCNA
- CISSP
- CEH
- EHE
- NSE
- Security Technologies and Architectures: Firewall, Internet Proxy, Load Balancing, VPN Solutions, Application Security, Domain Name systems, Active Directory
- Cyber Security Threat Intelligence
- IFRS 9&16 Reporting standards
- SQL Reporting Services
- Systems & Network Administration
- System Security
- Backup & Recovery
- Server Administration & Repair
- Technical Infrastructure (SDWAN,LAN, WAN,WLAN & VPN), Knowledge of Communication Technologies: Cellular, VSAT, ADSL, WiMAX, Fiber Optic, SDWAN
- PC & Server hardware installation and configuration
- User Training & Support
- Virtualization Technology (VMWare & Hyper-V)
- E-Mail Administration (Zimbra and Webmail)
- Troubleshooting & administration of Microsoft operating systems (Linux, Windows XP,7,8,10 and 11
- Business Intelligence
- ITIL (2019) Skills
- IT and Cybersecurity Risk Management
- Information System Security
- Project Team Management
- Impactful and Influential Leadership
- Project coordination
- ClosedCircuit Television (CCTV)
- Workstation Maintenance
- IP Addressing and Subnetting
- Process Definition and Enhancement
- Network Firewall Management
- Router Installation and Optimization
- Hardware Updating
- Permissions and Access Control
- Update Configurations
- Server Event Logging
- Remote Conferencing Support
- Data Backups
- Train Users
- VoIP Systems
- LAN and WAN Control
Accomplishments
- Transformed Paybill collections from 215 million to 2.2 billion annually, demonstrating exceptional financial leadership.
- Established and managed 54 agency banking points, expanding customer reach and accessibility.
- Implemented a high-efficiency cheque truncation system managing a 100 million portfolio every month, optimizing financial operations.
- Led a successful data analytics project, enhancing data-driven decision-making.
- Orchestrated the seamless migration of core banking systems from ASMA to Vanguard Financials. Upgraded core banking systems to the latest version, improving security and functionality.
- Introduced biometric login, time attendance, and registration systems for enhanced security and efficiency.
- Pioneered mobile loaning with a 50 million annual loan portfolio.
- Developed and implemented a credit scoring engine targeting 500 million digital loans yearly.
- Significantly reduced Portfolio at Risk (PAR) and Non-Performing Loans (NPL) from 38% to 11% through system customizations.
- Managed a 2.5 million ICT inventory upgrade, optimizing operational efficiency.
- Transitioned telephony from legacy PBAX to modern VOIP, improving communication and productivity. Established a functional Disaster Recovery (DR) site for business continuity.
- Implemented virtualization and Veeam replication for enhanced data management and backup.
- Successfully transitioned from Satellite P2P and radios to Software-Defined Wide Area Network (SDWAN) for improved network performance.
- Deployed a FortiGate firewall with best operational policies, enhancing cybersecurity and ICT resource utilization.
Professional Courses
- Certified Information Systems Security Professional (CISSP) - 2023
- Certified Ethical Hacker (C|EH) - 2023
- Certified Ethical Hacking Essentials (C|HE) - 2023
- United Nations Department of Safety and Security (BSAFE) - 2023
- Becoming an Impactful and Influential Leader - 2023
- Project Management Foundations: Teams (PMP) - 2023
- IT and Cybersecurity Risk Management Essential Training - 2023
- Learning ITIL (2019) - 2023
- Introduction to Business Intelligence (BI) - 2023
- Network Security Expert (NSE) - 2020
- Certified Cyber Intelligence Threat Professional (CCITP) - 2019
- Cyber Security & IFRS 9 Reports - 2018
- Vanguard Financials SQL Reporting Services - 2016
- E-Procurement systems & Supply Chain Management - 2016
- Forensics Audit, Fraud & Risk Management - 2016
- Financial Education for Women and Youth - 2012
- CISCO Certified Network Associate (CCNA) - 2009
Workshops And Trainings
- Information Security & Data Protection and Privacy - 2023
- Winning Through High Performing Teams - 2021
- Disruptive Turn Around Growth for Sacco Growth & Service Excellence - 2021
- Credit management and lending procedures - 2021
References
- Geoffrey Inyundere, Managing Director, Centrino Technologies Limited, jeff.inyundere@centrino.co.ke, +254 720 345 803
- Godfrey Akumali, Chief Officer Trade, Markets and Cooperatives, Nairobi County Government, geoakumali@gmail.com, +254 798 896 446
- CPA David Kahuhu Mwangi, Management Accountant, GDC Sacco Society Limited, dmwangi@gdcsacco.co.ke, +254 714 491 793
Languages
English
Native language
Swahili
Proficient
C2
English
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
ICT Manager
Githunguri Dairy and Community Sacco Limited (GDC Sacco Ltd)
09.2021 - 09.2023
Systems Administrator
Githunguri Dairy and Community Sacco Limited (GDC Sacco Ltd)
08.2015 - 08.2021
ICT Trainer/Community Facilitator
Digital Opportunity Trust Kenya (DOT)
11.2010 - 03.2013
Masters of Business Administration (Strategic Management Major) - Business Administration And Management
Daystar University
Bachelor of Information Technology - Information Technology
Makerere University of Kampala (MUK)
Uganda Advanced Certificate of Education - A Level
Tororo Progressive Secondary School
Kenya Certificate of Secondary Education - O Level
Njiiri School
Kenya Certificate of Primary Education - Primary Level
Mugecha Primary School
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