Rosaline Ngugi

- Assisted in providing direct quality care under the supervision of health care professionals.

- Monitored vital signs, communicated observations to the healthcare team, and updated and maintained patient documentation.

- Undertook medical procedures as trained.

- Rotated in various departments for learning purposes, maternity, NBU, Postnatal, General and surgical wards, and MCH.

- Took part in ward rounds for patient reviews.

- Ensured that supplies required for patient management were available at all times and promptly.

- Maintained a clean and organized patient environment.

- Collaborated with other healthcare staff to ensure comprehensive patient care.

- Maintained patient confidentiality

- Any other duty as assigned.

- Provided primary customer support to internal and external customers.

- Managed and maintained customer database.

- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving customer-related problems.

- Answered customer telephone calls promptly to avoid on-hold wait times.

- Leveraged sales expertise to promote the company's fleet management system.

- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

- Collected customer feedback and recommended process changes to exceed customer satisfaction goals.

- Cultivated customer loyalty, promoted repeat customers and improved sales.

- Evaluated account and service histories to identify trends, using data to mitigate future issues.

- Arranged and helped in the preparation and execution of marketing exhibitions.

- Consulted with outside parties to resolve discrepancies and create effective solutions.

- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.

- Handled full spectrum of sales administrative duties & back office sales jobs.

- Supported the sales team in their day-to-day activities. Kept & updated sales database & filed documents.

- Liaised with various departments on behalf of Sales Executives for the completion of the sales process.

- Aided the Sales Team on routine inquiries and information requests from customers.

- Prepared and processed Sales invoices.

- Developed and maintained courteous and effective working relationships. I stood in for different sales representatives' roles in their absence to ensure the continuity of the sales process. For example, sending vehicle chassis to bodybuilders and assisting customers on their behalf.