Edinah lumumba
Summary
Innovative managing editor leveraging several years' visionary and progressive strategies to develop exceptional content for platforms. Performance-driven facilitator working cohesively and collaboratively with multi-disciplined professionals and teams.
Overview
7
7
years of professional experience
Work History
Content Moderator
Samasource Ltd kenya
07.2020 - 03.2023
- Investigated complaints regarding inappropriate or offensive material.
- Monitored user-generated content for violations of community standards.
- Evaluated user reports regarding potential violations of terms of service.
Agent Services Representative
Samasource Ltd kenya
01.2017 - 06.2020
- Collaborated with internal teams such as sales, marketing, and finance to ensure smooth operations.
- Maintained records of customer interactions and transactions for future reference.
- Provided assistance to customers regarding account information, billing inquiries, and technical support.
Call Center Agent
Call Center International
Nairobi
05.2016 - 11.2016
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
- Followed up with customers regarding their satisfaction with product or service received.
- Managed customer accounts, including updating account information as needed.
Education
Some College (No Degree) - Purchasing And Supplies Management
Kenya Institute of Management Studies
Nairobi Kenya Skills
- Online research
- Cultural Awareness
- Social media knowledge
- Content Management
- Online Editing
- Customer Service
- Text Writing
- Adaptability and Flexibility
Timeline
Content Moderator
Samasource Ltd kenya
07.2020 - 03.2023
Agent Services Representative
Samasource Ltd kenya
01.2017 - 06.2020
Call Center Agent
Call Center International
05.2016 - 11.2016
Some College (No Degree) - Purchasing And Supplies Management
Kenya Institute of Management Studies