ZUHURA IBRAHIM
NAIROBI
Summary
- High-achieving Business Development Representative bringing expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases sales numbers.
- Experienced Sales executive offering proven track record of working with customers to achieve solutions and drive company growth. Skilled in networking with industry professionals to build lead pipeline and increase client base.
- Resourceful Sales Agent skilled in convincing, persuading and closing sales deals.
- Experienced Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manage all tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs.
Overview
2
2
Languages
1
1
Certification
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Business Development Consultant
iNovate Systems
NAIROBI, NAIROBI
07.2020 - Current
- Planned marketing initiatives and leveraged referral network to promote business development.
- Planned client relationship cultivation events to promote growth, resulting in expansion of clientele base majorly through social media.
- Developed new business by networking with prospects and valuable customers in social media i.e Facebook, Twitter and Instagram
Head of Sales Department
Smart Cents Ltd.
NAIROBI, NAIROBI
01.2018 - 03.2020
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Devised sales strategies to increase points of distribution, shelf space, product positioning, consumer awareness, trial, conversion and user acquisition.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Built relationships with customers and community to establish long-term business growth.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.
Cashier
Smart Cents Ltd
NAIROBI, NAIROBI
12.2015 - 01.2018
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Assisted customers with special services, account updates and promotional options.
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reviewed weekly sales circulars and monitored price changes.
- Prepared and submitted end-of-shift reports.
- Organized and reported on financial information to document payment histories and assist with sound financial accounting.
- Reviewed and resolved differences between accounting information and cash drawer.
Education
Accounting
Strathmore University
Nairobi 06.2015 - 12.2017
Accounting
Vision Institute Of Professional
Nairobi 12.2015 - 01.2016
Skills
Business-to-customer expertise
Continuous professional improvement
Payment processing
Cash Handling
Stocking and replenishing
Product and service sales
Store opening and closing
Verbal and written communication
MS Office
Collaboration
Good listening skills
Interpersonal Communication
Analytical skills
Certification
Fundamentals Of Digital Marketing (Google)
hobbies
Reading
Watching
Travelling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Referees
- Monicah Mbone
Manager, Smart Cents Ltd
Adams Arcade
+254 725 576 770
mbonemonicah@gmail.com
- Peter Ritho
Realtor
Lavnington
+254 727 381 404
peterritho@gmail.com
- Emma Auma
Manager, Colour Talk
Adams Arcde
+254 715 035 118
demariena@gmail.com
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Business Development Consultant
iNovate Systems
07.2020 - Current
Head of Sales Department
Smart Cents Ltd.
01.2018 - 03.2020
Cashier
Smart Cents Ltd
12.2015 - 01.2018
Accounting
Vision Institute Of Professional
12.2015 - 01.2016
Accounting
Strathmore University
06.2015 - 12.2017