Zuhura Abubakar
Nairobi
Summary
I’m a dynamic Business Developer & Operations Leader with a proven ability to drive revenue growth, establish strategic partnerships and streamline business operations.
I’m adept at client acquisition, market expansion and operational efficiency with a strong track record in optimizing workflows, enhancing stakeholder engagement and delivering data-driven business strategies. I’m also known for leading cross-functional teams, improving performance metrics and maximizing business profitability.
Overview
11
11
years of professional experience
Work History
Operations & Customer Management Lead
Rockit Life Limited
01.2022 - Current
- Spearhead operational strategies, increasing efficiency and revenue growth
- Forge and nurture strategic partnerships with vendors, suppliers, and stakeholders to strengthen market positioning
- Enhance customer experience through targeted relationship-building initiatives, boosting brand loyalty and retention
- Develop and enforce business policies ensuring operational excellence and regulatory compliance
- Lead cross-functional teams, aligning business operations with corporate objectives
- Oversee financial planning, optimizing budget allocation for maximum efficiency
- Implement process automation, improving workflow management and service delivery
Business Development Lead
Rockit Life Limited
01.2021 - 01.2022
- Identified and capitalized on new business opportunities, expanding market share
- Designed and executed strategies to position the company's product range competitively
- Drove revenue growth by acquiring and cultivating high-value client relationships
- Optimized the business development process, ensuring seamless lead conversion and sales expansion
Partnerships Lead
Lipa Later Limited
09.2018 - 05.2020
- Secured high-impact B2B partnerships, increasing market reach and brand visibility
- Developed and pitched tailored business proposals to potential partners, leading to significant revenue growth
- Aligned partnership initiatives with sales and marketing strategies to maximize conversion rates
- Tracked and analyzed performance metrics, refining strategies to optimize partnership ROI
Business Development Manager
Kilimall International Limited
01.2014 - 12.2017
- Expanded the e-commerce platform, recruiting and onboarding new suppliers
- Led revenue-generating initiatives, driving customer acquisition and sales performance
- Conducted market research, leveraging insights to refine product offerings
- Strengthened supplier relationships, improving service quality and customer retention
- Increased product listings at Kilimall through strategic supplier recruitment
- Optimized operational workflows at Rockit Life Limited, enhancing efficiency and service quality
- Led corporate social responsibility initiatives, including community outreach, environmental conservation, and children's home
Education
Bachelor of Science - Microbiology
Jomo Kenyatta University of Agriculture & Tech.
Nairobi06-2014
Skills
- Business Development & Sales Growth
- Strategic Partnerships & Negotiation
- Client Relationship Management
- Market Expansion & Lead Generation
- Financial Forecasting & Budgeting
- Cross-functional Team Leadership
- Operational Efficiency & Process Optimization
- Performance Metrics & KPI Management
- Customer Retention & Brand Positioning Business Strategy
REFERENCES
- Mr. Kush Patel - MD / Founder, Rockit Life Limited - 0790723229
- Michelle Ouma - Account Manager, Lipa Later Limited - 0725843443
- Mr. James Ndwiga - Supervisor, Kilimall International Limited - 0727032847
Timeline
Operations & Customer Management Lead
Rockit Life Limited
01.2022 - Current
Business Development Lead
Rockit Life Limited
01.2021 - 01.2022
Partnerships Lead
Lipa Later Limited
09.2018 - 05.2020
Business Development Manager
Kilimall International Limited
01.2014 - 12.2017
Bachelor of Science - Microbiology
Jomo Kenyatta University of Agriculture & Tech.
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