Zuena Mercy Ramadhan
Ngara,Nairobi Province
Summary
Itec qualified Spa Therapist with extensive knowledge in beauty, holistic massage,reflexology,spa treatments and facial electricals treatment settings. Performing all treatments professionally and efficiently, putting customer needs first for high levels of satisfaction and loyalty. Motivated individual with fresh skills and self drive.
Overview
6
6
years of professional experience
12
12
years of post-secondary education
Work history
Brand promoter.
Tradco marketing agency, YDX, Golden marketing,
Mombasa, Mombasa District
08.2017 - 07.2019
- Promoted products and services to target audience through strategic marketing campaigns.
- Offered samples and distributed marketing materials to engage buyers.
- Engaged with potential customers and managed strong lead pipeline.
- Answered questions and offered advice on available products and services.
- Explained promotional offerings and loyalty programs to incentivise purchases.
- Delivered persuasive product recommendations to meet customer needs.
- Built positive customer relationships, using interpersonal skills and natural charisma to engage in conversation.
- Reported on campaign activity and engagement to highlight successes and improvement gaps.
- Gained customer interest and trust with personable attitude.
- Adapted presentation style to engage audiences of varied backgrounds and ages.
Hotel entertainer/animator
Heritage hotels limited.
Nyali, Mombasa District
07.2019 - 09.2019
- Developed fun, engaging learning experiences for children of varying ages.
- Kept groups entertained with engaging and interactive performances.
- Interacted with guests motivating them to participate in the daily organized activities.
- Performed with energy and enthusiasm to fully engage audiences.
- Memorized routines for professional performances.
- Handled feedback well, incorporating suggestions to improve performances.
- Gave performances in front of crowds of up to 300persons.
WAITRESS
MONSOON RESTAURANT
Mombasa , Mombasa
11.2019 - 04.2020
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Prepared tables for guests and reset tables between customers.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Kept tables clear of used crockery, glassware and cutlery.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimizing potential service delays.
Brand promoter
Golden marketing, Tradco Service ltd.
Mombasa, Mombasa District
01.2021 - 04.2022
- Promoted products and services to target audience through strategic marketing campaigns.
- Offered samples and distributed marketing materials to engage buyers.
- Engaged with potential customers and managed strong lead pipeline.
- Answered questions and offered advice on available products and services.
- Delivered persuasive product recommendations to meet customer needs.
- Explained promotional offerings and loyalty programs to incentivise purchases.
- Built positive customer relationships, using interpersonal skills and natural charisma to engage in conversation.
Assistant merchandiser
Farmers choice Ltd.
Mombasa, Mombasa
04.2022 - 06.2023
- Visited stores to assess product presentation and gather feedback.
- Demonstrated product usage and features to customers.
- Monitored market trends and competitor displays, informing adjustments to merchandising approaches.
- Built rapport with new and existing customers to boost client retention.
- Recommended adjustments to pricing strategies based on market demand and competitor pricing.
- Boosted product sales by offering selection guidance to customers.
- Organised displays to promote inventory and encourage customer purchases.
Education
NVQ Level 3 - Beauty,holistic massage, reflexology, spa treatments and facial electricals treatment.
Alison Caroline Institute
Nairobi, Nairobi Province 07.2023 -
Certificate of Higher Education - Beauty therapy and hairdressing.
ICS
Mombasa, Mombasa District 08.2020 - 12.2020
Kenya Certificate of Secondary Education -
Mlimani Complex Secondary school.
Mombasa, Mombasa District 01.2013 - 12.2016
Kenya Certificate of Primary Education -
Mwirine Primary School.
Meru 01.2005 - 10.2012
Skills
- Able to communicate politely and professionally with the clients
- Team player
- Customer service
- Physically fit as the job involves a lot of manual labor work
- Agile and efficient
- Ability to follow instructions
- Attention to detail
- Capable of working for long hours consistently
- Good listener and quick learner
- Independent thinker who can work with minimal or no supervision
- Quick thinker and fast on grasping new concepts accurately
- Technologically forward and up to date on new trends
- Manipulate muscles, tendons, ligaments, and other soft tissues of the body
- Provide guidance on stretching, strengthening, overall relaxation, and improving their posture
- Talk with clients about their symptoms, medical history, and treatment goals
Languages
English
Native
German
Elementary (A2)
Affiliations
- Travelling, cooking, swimming.
References
References available upon request.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
NVQ Level 3 - Beauty,holistic massage, reflexology, spa treatments and facial electricals treatment.
Alison Caroline Institute
07.2023 -
Assistant merchandiser
Farmers choice Ltd.
04.2022 - 06.2023
Brand promoter
Golden marketing, Tradco Service ltd.
01.2021 - 04.2022
Certificate of Higher Education - Beauty therapy and hairdressing.
ICS
08.2020 - 12.2020
WAITRESS
MONSOON RESTAURANT
11.2019 - 04.2020
Hotel entertainer/animator
Heritage hotels limited.
07.2019 - 09.2019
Brand promoter.
Tradco marketing agency, YDX, Golden marketing,
08.2017 - 07.2019
Kenya Certificate of Secondary Education -
Mlimani Complex Secondary school.
01.2013 - 12.2016
Kenya Certificate of Primary Education -
Mwirine Primary School.
01.2005 - 10.2012
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