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Summary
Skills
Work History
Education
Accomplishments
Overview
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Zuena Munywoki

Nairobi

Work Availability

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Interests

Data Science

Engineering

Summary

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Skills

  • Project Management
  • Business Development
  • Operations Management
  • Data Analysis (Python, Power BI)
  • Product Technical Analysis
  • Teamwork and Collaboration
  • Team Leadership
  • Performance Management
  • Adaptability
  • Inventory Management
  • Process Mapping
  • Internal Controls

Work History

Business Processes Manager

Solar Panda Kenya Ltd
07.2022 - Current
  • Supported executive leadership in decision-making processes by providing insightful recommendations backed by robust data analytics.
  • Designed and executed strategic plans that aligned with corporate objectives, driving sustainable growth.
  • Carried out data analysis and assessment on telecommunication expenses and presented results to management to aid in operational cost efficiency.
  • Managed complex projects from inception to completion, ensuring timely delivery and high-quality outcomes.
  • Implemented cost-saving measures across various departments, contributing to improved bottom-line results, that is 15% savings.
  • Streamlined internal processes to increase efficiency and productivity within Solar Panda.
  • Performed detailed reviews of business processes to identify opportunities for cost reduction and process optimization. This was done by assessing over 60 process maps across all departments.
  • Collaborated with cross-functional teams to implement strategic initiatives, improving overall company performance.
  • Participated in special projects as requested by senior leadership, providing subject matter expertise on internal controls and risk management practices.
  • Lead corporate sales by developing and implementing effective Business-to-business sales strategies.
  • Doubled as Technical Team Manager while in this role

Technical Team Manager

Solar Panda Kenya Ltd
05.2021 - 06.2022
  • Coordinated with the design and manufacturing teams to enhance product reliability.
  • Developed improved warranty claim procedures in the organization, this lead to the reduction of erroneous warranty claims by 20%.
  • Improved and supervised product analysis procedures to enhance team productivity.
  • Effectively interacted with cross-functional teams in areas such as collection of customer feedback and training needs assessment.
  • Instituted proper quality inspection procedures for newly manufactured products.
  • Developed and implemented a thorough refurbishment process to minimize wastage. As a result, the company was able to save up to 50% in costs associated with warranty claims.
  • Implemented proper Reverse Logistics procedures at the Technical warehouse.
  • Implemented e-waste management procedures to boost a circular economy.
  • Reviewed and evaluated external e-waste handling facilities to partner with for efficient e-waste
    management.
  • Managed team by initiating performance reviews, providing support and constructive feedback to improve skills and maximize team members' potential.

Deputy Operations Manager

Solar Panda Kenya Ltd
03.2020 - 04.2021
  • Assisted in overseeing over 30 retail shop operations.
  • Conducted biannual inventory audits in the company's retail outlets and main warehouse.
  • Influenced customer and employee loyalty by executing effective shop operational strategies.
  • Expertly identified and resolved complex problems that impacted inventory management and operations.
  • Applied analytic methods and tools to understand, predict and control logistics operations, capitalizing on cost-effective shipping rates to minimize transport costs.
  • Monitored inventory transactions at warehouse facilities and assessed receiving, storage and shipping integrity, verifying operations complied with company standards.
  • Developed and shared best inventory management practices across the company.
  • Onboarded new staff into the operations and technical teams.
  • Monitored team members' key performance metrics to identify areas for improvement.
  • Supported continuous improvement initiatives by identifying inefficiencies within existing processes and recommending solutions
  • Doubled as the Technical Team Manager while in this role

Technical Support Engineer

Solar Panda Kenya Ltd
08.2018 - 03.2020
  • Diagnosed and analyzed defective and returned products for Root Cause Analysis and product improvement across 10 product lines.
  • Configured and tested new software and hardware.
  • Acted as team leader among an organized group of technicians.
  • Acted as the direct point of contact for any escalations from first-line customer care representatives.
  • Asked targeted customers questions to collect feedback for product improvement.
  • Communicated technical information to non-technical audiences through easy-to-understand presentations and demonstrations.
  • Organized and provided Technical training to staff members to improve product knowledge and troubleshooting skills.
  • Developed and wrote product training and troubleshooting manuals for company personnel.
  • Inventory management of defective and returned products.

Education

Post Graduate Diploma - Data Science And Business Analytics

University of Texas At Austin
Online - Great Learning
07.2023

PL - 300 - Microsoft PowerBI Data Analyst Certificate

Great Learning
Online
05.2023

Empowering Managers Programme - Management Certificate

African Management Institute
Nairobi, Kenya
07.2021

Bachelor of Science - Electrical And Electronic Engineering

The University Of Nairobi
Nairobi, Kenya
12.2017

Accomplishments

  • Established the Refurbishment wing of the Technical Team, which led to refurbishment of an average of 1000 products each month.
  • Through the refurbishment of products the company was able to save up to 50% in warranty claims.
  • Supervised team of 15 staff members in the Technical and Refurbishment teams.
  • Enrolled the company with the Energy and Petroleum Regulatory Authority (EPRA) and acquired a C1 Solar Installation License from
  • Developed and documented the Supply Chain and Management System at Solar Panda
  • Developed and documented the E-waste Management System and Process at Solar Panda
  • Collaborated with Customer Care team in the development of Azuri product aftersale services.
  • Partnered with Credit Reference Bureaus to enable company to enlist defaulted customers.
  • Established customer support policies for unwarranted products such as issues arising from theft and natural calamities to allow customers to resume loan repayment.

Overview

6
6
years of professional experience
2
2
Languages

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Zuena Munywoki