Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Zipporah Njeri Maina

Robotic Process Automation Analyst
Nyeri, Nyeri District,36

Summary

Dynamic Robotic Process Automation Analyst at ONQ Kenya with expertise in data analytics and incident management. Proven track record in enhancing bot performance through rigorous testing and issue resolution. Adept at fostering collaboration and mentoring team members, driving productivity, and optimizing user experiences. Committed to continuous improvement and delivering impactful results.

Overview

9
9
years of professional experience

Work History

Robotic Process Automation Analyst

ONQ Kenya
04.2023 - Current
  • Performance Monitoring: Tracking key metrics like response time, accuracy, and user engagement to identify areas for improvement.
  • Issue Resolution: Investigating and resolving any technical issues, errors, or bugs that arise during bot operation.
  • Functionality Testing: Regularly testing the bot's various features and functionalities to ensure they are working as expected.
  • Maintenance and Updates: Keeping the bot's software and systems up-to-date, including implementing new features and bug fixes.
  • Data Analysis: Analyzing bot data and user interactions to identify trends, patterns, and areas for optimization.
  • Documentation: Maintaining up-to-date documentation of the bot's functionality, configuration, and troubleshooting procedures.
  • Collaboration: Working with other team members, such as developers, product managers, and customer support, to ensure the bot is effectively integrated into the overall system.


IT Technician

HOSCON EDUCATION
07.2021 - 01.2023
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Maintained office PCs, networks and mobile devices.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
  • Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
  • Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.

IT Intern

Peach Marketing Agency
01.2020 - 06.2021
  • Supported IT department in handling technology rollout and maintenance.
  • Provided technical support, resolving IT issues to maximize productivity for team members.
  • Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
  • Delivered assistance and support for team-based IT projects.
  • Assisted in developing user-friendly interfaces for streamlined client experiences.
  • Organized and maintained IT inventory, ensuring all hardware and software assets were accurately accounted for and in optimal condition.

Team Leader

EABL, SAFARICOM
11.2016 - 12.2019
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their career.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements.

Education

Bachelor of Arts - Business Administration And Management

Management University of Africa
Nairobi
04.2001 -

Bachelor of Science - Business Information Technology

Jomo Kenyatta University of Agriculture And Technology
Nairobi, Nairobi Province, Kenya
04.2001 -

Skills

User acceptance testing

Hobbies

Travelling

Socializing

Reading

Community service

Timeline

Robotic Process Automation Analyst

ONQ Kenya
04.2023 - Current

IT Technician

HOSCON EDUCATION
07.2021 - 01.2023

IT Intern

Peach Marketing Agency
01.2020 - 06.2021

Team Leader

EABL, SAFARICOM
11.2016 - 12.2019

Bachelor of Arts - Business Administration And Management

Management University of Africa
04.2001 -

Bachelor of Science - Business Information Technology

Jomo Kenyatta University of Agriculture And Technology
04.2001 -

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Zipporah Njeri MainaRobotic Process Automation Analyst