ZIPPORAH WANJIRU MAINA
Nairobi
Summary
Results-driven Procurement and Supply Chain professional with expertise in inventory control, stock management, and operational coordination. Skilled in supplier collaboration, inventory reporting, and cross-functional teamwork, enhancing workflow efficiency. Experienced in managing daily operations and improving service delivery through effective record management and performance monitoring.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
Sheminer Glow Haus
11.2024 - Current
- Managed customer communications and operational support across online platforms to ensure timely resolution of inquiries.
- Monitored recurring concerns and recommended process improvements to enhance service delivery and customer satisfaction.
- Maintained accurate records of customer orders, transactions, and service requests to support effective service delivery.
- Coordinated with internal teams to identify and resolve operational issues.
- Supported inventory tracking and managed order fulfilment processes.
Agent Representative
KOKO Networks
03.2022 - 10.2024
- Supported agent onboarding, training, and performance monitoring.
- Coordinated daily field operations, ensuring seamless execution of activities across assigned territories.
- Identified workflow gaps, contributing to strategies that improved operational efficiency.
- Collaborated with multiple departments to address and resolve operational and supply challenges, enhancing overall workflow.
- Prepared operational and performance reports on sales, attendance, and field activities.
Customer Sales Representative
KOKO Networks
10.2021 - 02.2022
- Assisted customers with product inquiries to enhance satisfaction and support sales operations.
- Maintained follow-up and relationship management to foster customer loyalty and retention.
- Supported customer onboarding and product training processes.
- Prepared daily sales reports and maintained operational records for informed decision-making.
Office Administrator & Sales Representative
Nivanna Interiors
04.2021 - 10.2021
- Coordinated administrative tasks and facilitated effective customer communication.
- Processed sales transactions while ensuring accuracy of financial documentation.
- Supported procurement follow-ups and office operational activities.
- Managed inventory records and ensured stock availability for seamless operations.
Stock Clerk
Tarmal Wire Products
08.2019 - 03.2020
- Conducted stock audits to ensure inventory accuracy and compliance.
- Monitored stock movement and reconciliation in warehouse.
- Supported organisation of warehouse and streamlined stock control processes.
- Prepared detailed inventory reports for management assessment.
Education
Diploma - Purchasing and Supply Chain Management
University of Nairobi
MombasaComputer Studies -
German Training Institute
Skills
- Supply Chain & Operations Support
- Inventory & Stock Management
- Procurement Coordination
- Operational Reporting
- Data & Record Management
- Process Improvement
- Administrative Coordination
- Cross-department collaboration
- Team Coordination
- Problem resolution
- Relationship management
- Computer Applications
Additional information
Knowledge of inventory management and operational reporting., Experience working in fast-paced operational environments., Strong interpersonal and stakeholder engagement skills., Able to work under pressure and meet deadlines.
Timeline
Customer Support Specialist
Sheminer Glow Haus
11.2024 - Current
Agent Representative
KOKO Networks
03.2022 - 10.2024
Customer Sales Representative
KOKO Networks
10.2021 - 02.2022
Office Administrator & Sales Representative
Nivanna Interiors
04.2021 - 10.2021
Stock Clerk
Tarmal Wire Products
08.2019 - 03.2020
Diploma - Purchasing and Supply Chain Management
University of Nairobi
Computer Studies -
German Training Institute