Zipporah Nderitu
Nairobi
Summary
Dedicated Airbnb Host with over 4 years of experience liaising with property guests, achieving top guest satisfaction, referrals and repeat business. Experience in managing a diverse portfolio of 15+ apartment properties overseeing check-ins, maintenance & cleaning supervision, advertising & online bookings. Brought in new customers and retained current customers through excellent customer service and networking skills.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Short-Term Rental Specialist
Wambui Homes
07.2020 - Current
- Oversee day-to-day operations including check-ins, check-outs, and maintaining 16 apartment homes
- Handled guest complaints to maintain guest satisfaction rates
- Furnished apartments in accordance with luxury and quality standards, continuously surpassing guest expectations
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business
- Maintained property cleaning standards & manage maintenance issues for the apartment
Office Administrator
Jofra Safaris Ltd
02.2019 - 03.2020
- Day to day admin support i.e - Act as the first point of contact for office clients, addressing inquiries and providing assistance
- Perform general administrative tasks such as typing, filing, and binding documents
- Manage the procurement process by processing purchase orders accurately & ensure we adhere to budgetary compliance
- Daily management of the team to ensure effective communication and collaboration within the team
- Troubleshooting and address any office IT-related issues
- Management of office petty cash including reconciling petty cash on a regular basis and maintaining accurate documentation
Sales Lady, Kashny Collections
08.2018 - 02.2019
- Offer styling advice and guidance to customers based on their preferences and fashion needs in the clothing store
- Assist in coordinating outfits, suggesting accessories, and helping customers create cohesive looks
- In charge of our social media page on Facebook to promote products and share fashion tips
- Engage with customers on social media platforms, responding to inquiries and showcasing new arrivals.18/24, 12:13 AM Finalize Resume
Clothing Line Owner
Zizo Collections
01.2017 - 08.2018
- Build and maintain strong relationships with customers through online platforms & also one on one clients
- Managed day-to-day business operations around my clothing store
- Create engaging and visually appealing content for social media posts, advertisements, and promotions.
Housekeeping Manager
Makki's Family
09.2014 - 02.2016
- Managed staff of 3 housekeepers including cleaner & gardener
- Coordinated household cleaning service operations
- Trained and mentored all new staff personnel to ensure quality of service and performance
- Restocked & placed orders for housekeeping supplies
- Conducted regular room inspections to ensure compliance with housekeeping standards.
Education
Diploma - Airline Cabin Crew
Nairobi Aviation College
Nairobi 02.2014 - 05.2014
High School Diploma -
Kiriti Secondary School
Kenya 05.2010 - 05.2013
Skills
Reservations management
undefinedHobbies
Travelling
Making friends
Journaling
Outdoor Activities e.g. hiking
Timeline
Short-Term Rental Specialist
Wambui Homes
07.2020 - Current
Office Administrator
Jofra Safaris Ltd
02.2019 - 03.2020
Sales Lady, Kashny Collections
08.2018 - 02.2019
Clothing Line Owner
Zizo Collections
01.2017 - 08.2018
Housekeeping Manager
Makki's Family
09.2014 - 02.2016
Diploma - Airline Cabin Crew
Nairobi Aviation College
02.2014 - 05.2014
High School Diploma -
Kiriti Secondary School
05.2010 - 05.2013
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