Team building
Zeta Ingaso
Chef
THIKA
Summary
Accomplished Chef and Sales Associate with a proven track record at Susan Emily, enhancing food quality and optimizing sales strategies. Expert in kitchen safety and customer service, I significantly contributed to increased guest satisfaction and revenue growth. In my experience in the food industry, i have learnt a lot and by my working experience and i can reassure goal achieving. It would be a pleasure working with you
Overview
4
4
years of professional experience
1
1
Language
Work History
Freelancer Baker
Zeta Ingaso
12.2020 - Current
- Operated and maintained bakery equipment, including ovens and mixers.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Produced consistently high-quality baked goods for customers.
- Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
Waitress Trainer
Beatrice Mathenge
03.2024 - 07.2024
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
Banquet Waiter
Faith
03.2024 - 03.2024
- Collaborated with other departments to ensure seamless service delivery, resulting in increased guest loyalty.
- Trained new staff members on company policies and procedures, fostering a supportive learning environment that promoted growth within the team.
- Supported efficient operations by managing reservations, maintaining accurate records, and promptly processing payments.
- Enabled smooth check-in/check-out processes by efficiently handling room assignments, keys distribution, and billing inquiries.
- Contributed to resort''s positive reputation by consistently receiving high ratings in guest satisfaction surveys.
Chef
Susan Emily
01.2021 - 12.2023
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Cooked memorable dishes that brought new customers into establishment.
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
Sales and Marketing Associate
Eveyln Tawayi
08.2021 - 10.2021
- Conducted market research to assess customer needs and preferences.
- Boosted sales revenue by developing and implementing targeted marketing campaigns.
- Optimized sales presentations for increased engagement and conversion rates.
- Coordinated with marketing team on creating collateral materials that effectively communicated product benefits, generating increased interest from prospects.
- Analyzed sales data to uncover insights that informed future strategies for targeting specific demographics or regions effectively.
Education
High School Diploma -
MWASERE GIRLS HIGH SCHOOL
Voi, Taita Taveta District, Kenya 04.2001 -
Diploma - Culinary Arts
Mount Kenya University
Thika, Nairobi Province, Kenya 04.2001 -
Certificate - IT
Motolese Institute of Malindi
Malindi, Kilifi District, Kenya 04.2001 -
Skills
Food Safety
Customer Service
Cake Decorating
Kitchen Safety
Team Player
Product presentation
Excellent math skills
Menu Planning
Pastry preparation
Customer Relations
Client Service
Sales Strategies
Guest Relations
POS System Operation
Food quality
Business Management
Kitchen equipment operation and maintenance
Accomplishments
1. I manage to open my own brand business and developed a baking skill for a year
2. I also manged to do food blogging to big brands like FAYAZ BAKERS.
- Designed and implemented new bakery menu, emphasizing local produce, resulting in 20% increase in sales.
Interests
Great multitasking
Problem solving skills
Organise workplace
Kitchen and hot pastry skills
Work Preference
Work Type
Contract WorkLocation Preference
HybridImportant To Me
Career advancementWork-life balanceFlexible work hoursTimeline
Waitress Trainer
Beatrice Mathenge
03.2024 - 07.2024
Banquet Waiter
Faith
03.2024 - 03.2024
Sales and Marketing Associate
Eveyln Tawayi
08.2021 - 10.2021
Chef
Susan Emily
01.2021 - 12.2023
Freelancer Baker
Zeta Ingaso
12.2020 - Current
High School Diploma -
MWASERE GIRLS HIGH SCHOOL
04.2001 -
Diploma - Culinary Arts
Mount Kenya University
04.2001 -
Certificate - IT
Motolese Institute of Malindi
04.2001 -