Zedekiah Matoke
Summary
Results-driven professional with robust computer troubleshooting and customer relationship management skills. Experienced in resolving complex issues and delivering exceptional service to drive customer satisfaction and engagement.
Overview
9
9
years of professional experience
Work History
Customer Care Attendant
Chandarana Foodplus Supermarkets
Nairobi
06.2024 - 12.2025
- Resolved customer issues promptly and professionally.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
CCTV Operator
Chandarana Foodplus Supermarkets
Nairobi
03.2022 - 05.2025
- Monitored CCTV cameras and equipment to detect suspicious activities or persons.
- Reported incidents of suspicious behavior.
- Maintained high levels of alertness throughout shifts to ensure effective surveillance.
- Generated detailed reports on any irregularities or violations observed while monitoring security cameras.
- Reviewed incident reports submitted by other team members for accuracy and completeness before submitting them for approval.
- Maintained and operated surveillance equipment.
- Performed routine inspections of CCTV systems to ensure proper functionality and optimal performance levels.
- Coordinated with external vendors for repairs and installation of new equipment when necessary.
- Collaborated with team members to enhance security protocols and improve overall safety measures across the facility.
- Communicated with other security staff using radio, intercom, telephone and internet-based communications systems to coordinate facility-wide security operations.
Product Manager
Chandarana Foodplus Supermarkets
Nairobi
01.2021 - 02.2022
- Identified product gaps and generated innovative ideas to expand market share, improve customer experience and drive growth.
- Facilitated effective communication among team members to enhance collaboration and drive project success.
- Collected and synthesized customer feedback to identify areas for product improvement and enhance user satisfaction.
Customer Care Attendant
Westside Hotel
Kitale , Kenya
11.2018 - 12.2020
- Trained staff on operating procedures and company services.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Identified and resolved discrepancies and errors in customer accounts.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Cyber Cafe Attendant
Kitale computers
Kitale
02.2017 - 03.2018
- Assisted customers with computer usage and internet navigation.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Organized and maintained a clean and welcoming environment.
- Provided technical support for software and hardware issues.
- Ensured smooth operation of computer systems through regular maintenance and troubleshooting.
- Managed cash register transactions and processed payments accurately.
- Monitored internet usage to ensure compliance with policies.
- Maintained constant and timely service for servers.
Education
High School Diploma - Computer Science
Kitale National Polytechnic
Kitale12-2016
KCSE -
Queen of Apostles, Kanyimbo Secondary School
Kisii11-2011
KCPE -
Kianyabinge Primary School.
Kisii11-2007
Skills
- Customer service
- Issue resolution
- Computer troubleshooting
- Security monitoring
- Report writing
- Customer relationship management
References
References available upon request.
Timeline
Customer Care Attendant
Chandarana Foodplus Supermarkets
06.2024 - 12.2025
CCTV Operator
Chandarana Foodplus Supermarkets
03.2022 - 05.2025
Product Manager
Chandarana Foodplus Supermarkets
01.2021 - 02.2022
Customer Care Attendant
Westside Hotel
11.2018 - 12.2020
Cyber Cafe Attendant
Kitale computers
02.2017 - 03.2018
High School Diploma - Computer Science
Kitale National Polytechnic
KCSE -
Queen of Apostles, Kanyimbo Secondary School
KCPE -
Kianyabinge Primary School.