Sage & Pastel
Zakir Mohamed
Operations Manager
Mombasa
Summary
Trustworthy Procurement and Warehouse Manager with 10 years of practical experience and a dedicated work ethic in the Pharmaceutical Industry. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.
Overview
11
11
years of professional experience
2015
2015
years of post-secondary education
4
4
Certifications
Work History
Operations Manager
Pandya Memorial Hospital
01.2024 - Current
- Handling all purchases
- Overseeing day-to-day non-clinical operations.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Procurement and Supply Manager
Pandya Memorial Hospital
01.2015 - 12.2023
- Purchasing of Pharmaceuticals, Surgical and Disposable Consumables
- Vetting of Supplier/Vendors
- Create and manage Service Contracts of Medical Equipment
- Prepare, Approval and Generation of L.P.O's
- Strategic purchase planning
- Project Management
- Creating and Implementation of SOP's
- Assessed risks by researching suppliers and analyzing market trends to protect organizational assets
- Validated hospital needs, informing procurement planning and sourcing decisions
- Facilitated contract variations with clear and detailed terms while adapting to shifting stakeholder demands
- Developed contract management plans to enhance supplier performance and resolve recurring issues
- Researched market trends and best practices and adapted procurement strategy to reflect changing landscape
- Established rigorous tracking and reporting frameworks to identify challenges and achieve KPIs
- Trained staff on procurement policies and procedures to promote consistent supplier sourcing
- Prepared reports outlining business intelligence and management information to guide strategic decision making
- Maintained clear audit trails and documentation to support multiple business areas
- Built strong relationships with suppliers to optimize performance and guarantee contract deliverables
- Negotiated with suppliers credit facilities and implemented contracts to secure value for money and maximize resources and responsiveness in urgent needs
- Mitigated supply chain risk through proactive planning and by enforcing stable contracts
- Forecasted budgets and planned procurement activity to meet wider organizational needs
- Evaluated supplier quotations and conducted comparisons to leverage and deliver on budgets
- Undertook due diligence of suppliers to implement ethics policy and protect organizational brand
- Disaster and emergency management
- Store and stock management
- Stock taking
- Logistics
- Approvals of supplier payments and petty cash vouchers
Assistant Warehouse Manager
Harley's Limited
01.2014 - 12.2014
- Coached staff in proper material handling processes to reduce dispatch times
- Monitored and ensured team compliance with company regulations and procedures
- Developed lasting relationships with peers, upper management and vendors
- Trained, guided and evaluated warehouse workers, increasing performance and productivity rates
- Regularly tracked stock levels, promptly ordering low-stock items to maintain operational readiness
- Approved client returns and credit notes
- Inspired and motivated warehouse teams in operational improvement, increasing team efficiency
- Mentored and developed team members in picking techniques, optimising overall team performance
- Dispatched and assessed product quality, achieving outstanding customer satisfaction
- Loaded and unloaded truck deliveries using stock systems to process and arrange orders
- Enforced correct procedures concerning paperwork dispatch and cash collection to avoid customer complaints
- Tracked fuel, storage and maintenance expenses to remain within set quarterly budgets
- Planned operational labour resources and optimized deployment to maximize productivity
- Developed and supported safe working practices to maintain hazard-free working environments
- Oversaw relevant vehicle safety checks and documentation to report defects promptly
- Performed daily inspection of warehouse grounds for security and safety
- Implemented new technologies, enhancing operations and increasing production efficiency
- Scheduled transportation of outgoing goods to meet customer requirements
- Managed fleet of five vehicles, planning routes and timings to maximize adherence to schedule
- Created purchasing and distribution strategies in line with wider business goals
- Formulated operational and administrative procedures to streamline processes
- Reordered and restocked at optimal times using data to record movement of goods
- Controlled expenditures by championing efficient use of resources
- Maintained required inventory levels at minimal cost
- Developed strategies to maintain required stock levels at minimum cost
- Telesales
Education
Certificate - Supervisory Skills Course
The Kenya Institute of Management
Diploma - ABE Business Management
Memon College
ICDL - Computers
Zetech College
KCSE - undefined
Jamhuri High School
Skills
Decision-making
Certification
Leadership Training
Software
SAP
ODOO
Hobbies
Football, Travelling
Timeline
Operations Manager
Pandya Memorial Hospital
01.2024 - Current
Procurement and Supply Manager
Pandya Memorial Hospital
01.2015 - 12.2023
Assistant Warehouse Manager
Harley's Limited
01.2014 - 12.2014
Diploma - ABE Business Management
Memon College
ICDL - Computers
Zetech College
KCSE - undefined
Jamhuri High School
Certificate - Supervisory Skills Course
The Kenya Institute of Management
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