Sage & Pastel
Zakir Mohamed
Operations Manager
Mombasa
Summary
Trustworthy Procurement and Warehouse Manager with 10 years of practical experience and a dedicated work ethic in the Pharmaceutical Industry. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.
Overview
11
11
years of professional experience
2015
2015
years of post-secondary education
4
4
Certifications
Work History
Operations Manager
Pandya Memorial Hospital
01.2024 - Current
- Handling all purchases
- Overseeing day-to-day non-clinical operations.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Procurement and Supply Manager
Pandya Memorial Hospital
01.2015 - 12.2023
- Purchasing of Pharmaceuticals, Surgical and Disposable Consumables
- Vetting of Supplier/Vendors
- Create and manage Service Contracts of Medical Equipment
- Prepare, Approval and Generation of L.P.O's
- Strategic purchase planning
- Project Management
- Creating and Implementation of SOP's
- Assessed risks by researching suppliers and analyzing market trends to protect organizational assets
- Validated hospital needs, informing procurement planning and sourcing decisions
- Facilitated contract variations with clear and detailed terms while adapting to shifting stakeholder demands
- Developed contract management plans to enhance supplier performance and resolve recurring issues
- Researched market trends and best practices and adapted procurement strategy to reflect changing landscape
- Established rigorous tracking and reporting frameworks to identify challenges and achieve KPIs
- Trained staff on procurement policies and procedures to promote consistent supplier sourcing
- Prepared reports outlining business intelligence and management information to guide strategic decision making
- Maintained clear audit trails and documentation to support multiple business areas
- Built strong relationships with suppliers to optimize performance and guarantee contract deliverables
- Negotiated with suppliers credit facilities and implemented contracts to secure value for money and maximize resources and responsiveness in urgent needs
- Mitigated supply chain risk through proactive planning and by enforcing stable contracts
- Forecasted budgets and planned procurement activity to meet wider organizational needs
- Evaluated supplier quotations and conducted comparisons to leverage and deliver on budgets
- Undertook due diligence of suppliers to implement ethics policy and protect organizational brand
- Disaster and emergency management
- Store and stock management
- Stock taking
- Logistics
- Approvals of supplier payments and petty cash vouchers
Assistant Warehouse Manager
Harley's Limited
01.2014 - 12.2014
- Coached staff in proper material handling processes to reduce dispatch times
- Monitored and ensured team compliance with company regulations and procedures
- Developed lasting relationships with peers, upper management and vendors
- Trained, guided and evaluated warehouse workers, increasing performance and productivity rates
- Regularly tracked stock levels, promptly ordering low-stock items to maintain operational readiness
- Approved client returns and credit notes
- Inspired and motivated warehouse teams in operational improvement, increasing team efficiency
- Mentored and developed team members in picking techniques, optimising overall team performance
- Dispatched and assessed product quality, achieving outstanding customer satisfaction
- Loaded and unloaded truck deliveries using stock systems to process and arrange orders
- Enforced correct procedures concerning paperwork dispatch and cash collection to avoid customer complaints
- Tracked fuel, storage and maintenance expenses to remain within set quarterly budgets
- Planned operational labour resources and optimized deployment to maximize productivity
- Developed and supported safe working practices to maintain hazard-free working environments
- Oversaw relevant vehicle safety checks and documentation to report defects promptly
- Performed daily inspection of warehouse grounds for security and safety
- Implemented new technologies, enhancing operations and increasing production efficiency
- Scheduled transportation of outgoing goods to meet customer requirements
- Managed fleet of five vehicles, planning routes and timings to maximize adherence to schedule
- Created purchasing and distribution strategies in line with wider business goals
- Formulated operational and administrative procedures to streamline processes
- Reordered and restocked at optimal times using data to record movement of goods
- Controlled expenditures by championing efficient use of resources
- Maintained required inventory levels at minimal cost
- Developed strategies to maintain required stock levels at minimum cost
- Telesales
Education
Certificate - Supervisory Skills Course
The Kenya Institute of Management
Diploma - ABE Business Management
Memon College
ICDL - Computers
Zetech College
KCSE - undefined
Jamhuri High School
Skills
Decision-making
Procurement legislation knowledge
Exceptional negotiation skills
Risk management
Problem solving
Team player and team leader
Well organized and time manager
High achiever
Inventory control
Mentoring and training
Strategic initiatives
Stock management
Purchasing management
Logistics oversight
Certification
Leadership Training
Software
SAP
ODOO
Hobbies
Football, Travelling
Timeline
Operations Manager
Pandya Memorial Hospital
01.2024 - Current
Procurement and Supply Manager
Pandya Memorial Hospital
01.2015 - 12.2023
Assistant Warehouse Manager
Harley's Limited
01.2014 - 12.2014
Diploma - ABE Business Management
Memon College
ICDL - Computers
Zetech College
KCSE - undefined
Jamhuri High School
Certificate - Supervisory Skills Course
The Kenya Institute of Management