Zacharia Karanja
Olkalou - Central
Summary
Business-driven Relationship officer always finding successful ways to acquire new clients and foster lucrative relationships. A determined leader with over 3 years of assisting clients with financial planning processes and assessing financial data. Offering dynamic collaboration and decision making skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Relationship Officer
Equity Bank Limited
05.2021 - Current
- Networked to identify potential new clients and expand geographic territories.
- Cultivated interpersonal skills by building positive relationships with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked well in a team setting, providing support and guidance.
- Resolved problems, improved operations and provided exceptional service.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Developed strong communication and organizational skills through working with groups.
Farmer
Self Employment
04.2019 - 05.2021
- Improved overall farm efficiency with the adoption of modern agricultural technology and equipment.
- Oversaw cultivation and harvesting of matured crops.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Reduced operational costs by streamlining processes and leveraging sustainable farming methods.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced lead times through careful planning.
- Interacted well with customers to build connections and nurture relationships.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
Attendant
Jamaa Super Market
01.2019 - 04.2019
- Utilized strong interpersonal skills to establish rapport with customers, fostering repeat business opportunities.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Prioritized helping customers over completing other routine tasks in store.
- Trained new employees on company policies, procedures, product knowledge, and selling techniques, improving team performance overall.
- Conducted regular inventory counts for accurate record-keeping and effective merchandise replenishment planning.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Supervisor
Kenya Bureau Of Statistics
08.2018 - 09.2018
- Kept high average of performance evaluations.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Compiled training materials for new employees and tracked skill development.
- Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Tutor
Rurii Secondary School
01.2014 - 08.2014
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Supported students with helpful study habits and exam strategies.
- Administered standardized tests to assess student strengths and weaknesses.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
- Motivated students with accurate feedback and positive reinforcement.
- Supported students in development of critical thinking skills and perseverance to persist with challenging tasks.
- Developed student confidence through positive reinforcement strategies.
Education
Bachelor of Science - Mathematics And Computer Science
Meru University of Science And Technology
Meru, Kenya03.2019
Skills
- Relationship Management
- Data Gathering
- Client Interviews
- Wealth Management
- Report writing
- Data Entry
Certification
I am a certified First Aider
Learning new skills on internet
I love learning new data entry skills on the internet.
Languages
English, Swahili
Native language
Kikuyu
Proficient
C2
Timeline
Relationship Officer
Equity Bank Limited
05.2021 - Current
Farmer
Self Employment
04.2019 - 05.2021
Attendant
Jamaa Super Market
01.2019 - 04.2019
Supervisor
Kenya Bureau Of Statistics
08.2018 - 09.2018
Tutor
Rurii Secondary School
01.2014 - 08.2014
Bachelor of Science - Mathematics And Computer Science
Meru University of Science And Technology
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