Zacharia Karani
Nairobi,Nairobi
Summary
Driven professional with collaborative mindset, well-suited for leading and inspiring teams as Department Head. Proficient in strategic planning and conflict resolution, combining strong leadership skills and results-oriented approach. Capable of driving organisational success and fostering growth through innovative solutions.
Dedicated department head with 13 years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.
Overview
13
13
years of professional experience
Work History
Section Leader
Naivas limited
Nairobi, Nairobi
08.2020 - 05.2025
- Resolved internal conflicts swiftly, fostering a positive work atmosphere.
- Coordinated inter-departmental tasks for efficient workflow.
- Led team meetings for improved communication and productivity
- Developed comprehensive business plans to drive growth.
- Supervised daily operations to ensure efficient workflow and team collaboration.
- Managed inventory levels to maintain product availability for customers.
- Trained new staff on company policies and best practices for customer service.
- Coordinated schedules to optimize employee coverage during peak hours.
- Implemented safety protocols to maintain a secure working environment.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Monitored stock movement and organized replenishment processes effectively.
- Managed inventory to keep adequate supplies on hand for current and anticipated demand.
- Established daily goals and objectives for the section staff members.
- Identified areas of improvement in workflow processes and implemented solutions accordingly.
- Maintained section records and logs with daily activity and incident information.
- Reviewed data from various reports such as machine downtime logs and scrap rates, and took corrective action where necessary.
- Reviewed and updated department policies as needed ensuring regulatory compliance.
- Scheduled employee shifts based on production requirements.
- Delegated tasks effectively to maximise team strengths.
Returns Supervisor
Naivas limited
Nairobi, KE
08.2024 - 05.2025
- Managed returns process for damaged or defective merchandise at Naivas Limited.
- Oversaw team in handling customer return inquiries and complaints efficiently.
- Trained staff on proper return procedures and customer service techniques.
- Implemented best practices for processing returns to improve workflow efficiency.
- Collaborated with logistics team to facilitate the movement of returned goods.
- Monitored return trends and provided feedback to management for improvements.
- Ensured compliance with company policies regarding returns and exchanges procedures.
- Coordinated with warehouse staff to ensure timely processing of returns.
Dispatch Supervisor
Naivas limited
Nairobi, KE
01.2023 - 07.2024
- Supervised daily dispatch operations and ensured timely delivery of shipments.
- Coordinated communication between drivers, customers, and warehouse staff.
- Managed scheduling of deliveries to optimize route efficiency.
- Monitored vehicle performance and maintenance schedules for fleet management.
- Resolved customer inquiries and issues related to dispatch services.
- Analyzed dispatch processes to identify areas for operational improvement.
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Coordinated with other departments to ensure smooth inter-departmental communication.
- Responded quickly to emergency situations involving dispatched vehicles or personnel.
- Scheduled, assigned, and monitored the work of dispatchers.
- Supervised the training of new hires in dispatching protocols and processes.
- Investigated customer inquiries regarding delivery status or delays.
- Participated in regular meetings with other supervisors or managers to discuss current challenges or opportunities within the department .
- Maintained accurate records of dispatched vehicles, drivers, routes.
- Established strong working relationships with external vendors to facilitate efficient delivery operations.
- Monitored attendance and productivity for employees by maintaining accurate and updated records.
- Monitored incoming calls to ensure they were handled promptly and correctly.
- Mentored, trained, and managed team, offering insight and direction and helped boost overall performance.
- Developed and implemented policies and procedures to improve operational efficiency.
- Planned out driver routes ahead of time, which cut down on mileage and reduced costs.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Monitored changes in delivery schedule and communicated changes to customers.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Received or prepared work orders.
- Dispatched drivers to meet daily delivery needs for company customers.
- Oversaw communications within assigned territories.
Receiving/Dispatch Clerk
Naivas limited
Nairobi, Nairobi
07.2019 - 09.2020
- Managed incoming and outgoing shipments to ensure timely delivery.
- Coordinated with drivers and warehouse staff for efficient loading and unloading.
- Processed shipping documents and maintained accurate records of transactions.
- Directed and monitored cargo loading and unloading, verifying good condition and proper storage destination.
- Reported delays, accidents, or other traffic and transportation situations.
- Prepared daily reports on dispatching activities, including number of loads shipped, locations and any delays or issues encountered.
- Supported customers reactively by creating, confirming, revising and canceling reservations to meet changing needs.
- Verified accuracy of shipping information prior to completing dispatch paperwork.
- Monitored shipment trailer weights and kept loads within legal and practical limits.
- Maintained accurate records of all dispatches, including manifests, invoices and other documents.
- Provided customer service support by responding promptly to inquiries related to order tracking or delivery status.
- Analyzed trends in scheduling patterns in order to identify areas for improvement.
Line leader
Naivas limited
Nairobi, Nairobi
09.2013 - 08.2019
- Achieved high quality production with meticulous attention to detail.
- Led daily team briefings to improve productivity and performance.
- Addressed staff concerns promptly, fostering a positive work environment.
- Delegated tasks according to individual skills for optimal results.
- Conducted regular equipment checks to ensure safe working conditions.
- Motivated team members, resulting in improved performance levels.
Store assistant
Naivas Limited
Nairobi, Nairobi
01.2012 - 08.2013
- Provided product information to facilitate informed purchasing decisions.
- Monitored shop floor consistently to deter thefts and losses.
- Enhanced customer service by responding promptly to queries.
- Packed purchased goods carefully, preventing potential damage.
- Assisted customers, resulting in a positive shopping experience.
- Received deliveries timely, ensuring rapid shelf restocking.
- Improved product availability by effectively restocking shelves.
- Ensured products' freshness by regularly checking and removing expired items.
- Managed inventory effectively to prevent stock shortages.
- Carried out price checks accurately for correct billing at the till point.
- Supported colleagues during peak hours for efficient checkout process.
- Handled complaints efficiently, ensuring customer satisfaction.
- Increased sales through suggestive selling techniques.
- Processed transactions swiftly to reduce customer waiting time.
- Coordinated with team members for smooth store operation.
- Maintained store cleanliness for an appealing shopping environment.
- Updated product labelling and pricing to reflect discounts and offers.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Received and processed product returns.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Completed opening and closing duties in line with established schedule.
- Delivered personalised customer service with a smile to promote return custom.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Worked energetically to maintain efficient operations during peak trading hours.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Guided customers to locate products or alternative items.
- Documented stock count and operations to track usage and procurement.
- Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
Education
KENYA CERTIFICATE OF SECONDARY EDUCATION -
Watuka secondary school
Nyeri, Kenya, KenyaSkills
- P>Visionary thinking
- P>Coaching and mentoring
- P>Enterprise resource planning systems
- P>Innovative mindset
- P>Product development
- P>High operational management
- P>Leadership excellence
- P>Data-driven decision-making
- P>Business analysis
- P>Policy development
- P>Staff engagement
- P>Staff development
- P>Enterprise and knowledge exchange
- P>Department coordination
- P>Staff recruitment
- P>Supply chain management
- P>Team Leadership
- P>Key Performance Indicator monitoring
- P>Retail law understanding
- P>Compliance understanding
- P>Inventory control
- P>Stock loss action planning
- P>Rules and regulations
- P>Departmental delegation
- P>Departmental strategy development
- P>Supply and inventory management
- P>Team capacity building
- P>Interdepartmental coordination
- P>Employee training
- P>Strategies and goals
- P>KPI reporting framework design
- P>Vendor management
Languages
3,A1
Personal Information
Languages
English
Intermediate
B1
Timeline
Returns Supervisor
Naivas limited
08.2024 - 05.2025
Dispatch Supervisor
Naivas limited
01.2023 - 07.2024
Section Leader
Naivas limited
08.2020 - 05.2025
Receiving/Dispatch Clerk
Naivas limited
07.2019 - 09.2020
Line leader
Naivas limited
09.2013 - 08.2019
Store assistant
Naivas Limited
01.2012 - 08.2013
KENYA CERTIFICATE OF SECONDARY EDUCATION -
Watuka secondary school
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