Yvonne Wanjira Maina
Logistics Manager
Nairobi
Summary
Enthusiastic and knowledgeable in freight transportation and supply chain management, with strong skills in strategic planning, team-building, and problem-solving.
Overview
5
5
years of professional experience
15
15
years of post-secondary education
Work History
Logistics Manager
Kilimall International
1 2024 - Current
- Leading the fulfillment team to drive customer satisfaction, performance excellence, and profitability through managing logistics operations, including sorting centers, courier management, pickup stations, drop-off centers, and warehousing
- Successfully expanded Kilimall's reach by opening two new branches in major towns, achieving a 10% revenue increase within the first quarter
- Implemented cost-reduction initiatives, cutting logistics budget by 15%
- Reduced operational handling time by proposing system improvements, saving 1 to 1.5 hours per day in sorting centers
- Introduced a self-managed fleet in Nairobi, reducing shipping costs by 4% on select routes
- Expanded fleet capacity in upcountry regions, enhancing logistics efficiency
- Negotiated favorable distribution rates for challenging areas by establishing partnerships with regional couriers
- Promoted professional development and career growth for team members, ensuring a high-performing workforce
- Managing a team of 45 staff across multiple logistics functions with a focus on efficiency, cost-effectiveness, and continuous professional development
Logistics Operations Assistant Manager
Kilimall International
01.2023 - 12.2023
- Led Kilimall’s fulfillment team to improve logistics processes, enhance customer satisfaction, and optimize cost efficiencies
- Developed distribution models for third-party couriers and established an internal fleet in Nairobi, reducing company logistics costs by 17%
- Introduced branded courier boxes to enhance marketing visibility for delivery riders
- Implemented new Standard Operating Procedures (SOPs) and work instructions for fulfillment
- Negotiated lower last-mile shipping costs, achieving a 9% cost reduction in the first two quarters
- Expanded drop-shipping hubs across Nairobi, achieving a 12-hour dispatch window
- Reduced reverse logistics processing times by 4 days, reaching a 90% on-time return rate
- Engaged in team empowerment through weekly meetings for idea-sharing and feedback
3P Logistics Supervisor
Kilimall International
08.2021 - 12.2022
- Oversaw daily operations to ensure timely and efficient delivery of shipments, setting standards to meet and exceed customer expectations
- Ensured order fulfillment from sorting centers to customers within 5 days
- Resolved abnormal orders within 7 days, reducing customer complaints by over 20%
- Attained a 97% on-time delivery rate in Nairobi within 2 days
- Launched distribution services to hardship areas across the country
- Enhanced delivery to upcountry pickup points, stabilizing a 3-day delivery timeline at over 85%
- Expanded self-collection stations from 300 to 538 locations
- Introduced upcountry door-to-door (DTD) delivery services
Logistics Claims & Reconciliation Specialist
Kilimall International
10.2020 - 07.2021
- Oversaw monthly order distribution, invoicing, and claims processes, achieving significant improvements in accuracy and efficiency
- Claims Reconciliation: Developed a claims reconciliation procedure aligned with compliance standards
- Implemented systematic documentation and statistical analysis for lost or damaged goods, achieving a 90-day compensation timeline with third-party providers
- Established a streamlined billing and invoicing method with courier suppliers, ensuring accuracy and preventing financial losses
- Maintained financial accuracy by verifying and correcting invoices, claiming any overcharges to safeguard company finances
- Verified and ensured that all invoices were correct and claimed for any excess amount issued
Drop Shipping Officer
Kilimall International
10.2019 - 09.2020
- Receive and process stock products from merchants
- Received and processed stock products from merchants, ensuring accuracy and efficiency
- Verified incoming shipments from sellers, keenly confirming descriptions and quantities
- Processed orders in the system with zero errors, preparing them promptly for dispatch maintaining 100% processing rate
- Managed orders from multiple stations, maintaining a complete and error-free record of shipments
- Oversaw the dispatch of processed orders, coordinating with the courier team for timely handover
- Ensured accurate product weights to align with client and seller billing, maintaining pricing integrity
National Census Enumerator
KNBS
08.2019 - 08.2019
- Collection of data from the local citizens
- Ensuring that all materials and equipment are properly taken care of
- Seek for sincere and accurate information from other citizens and keep them confidential
- Maintaining friendly and comfortable communication with the citizens
Education
Bachelor of Science - BSc. Mathematics (Pure & Applied Mathematics)
Jomo Kenyatta University of Agriculture And Technology
01.2015 - 01.2019
Basic Digital Skills Training-Certificate - Certificate
EMobilis Mobile Technology Institute
01.2018 - 01.2019
Kenya Certificate Of Secondary Education ( KCSE ) -
St. Francis Girls’ High School, Mang’u
01.2011 - 01.2014
Kenya Certificate of Primary Education (KCPE) -
Donholm Primary School
01.2003 - 01.2010
Skills
Team & Project managements
Warehousing and distribution
Contract negotiation
Excellent communication skills
Problem resolution
Data Analysis & Documentation
Transportation Management
Logistics Analysis
Otherresponsibilities
- Chairperson of the Fulfillment Committee - Kilimall International
- Member of the Business Review Committee - Kilimall International Limited
- Member of the Management Committee - Kilimall International Limited
- Secretary & Co-Founder of Le Pont Organization - CBO charity organization
Personal Information
- Date of Birth: 08/21/96
- Gender: Female
- Nationality: Kenyan
Achievementsandhonors
- Award for successful completion of the 3rd CAETE 2023 Seminar training and participation by AIBO in Changsha, China.
- Logistics Management course certification by Great Learning.
- Successfully Completed Kili- Management training in 2022.
- Awarded a certificate of performance for Completion of Basic Digital training Skills by Google.
- County community Achievement for CBO Organization participation.
References
- Dr Geoffrey Barini, Ph.D., Chairman, Department of Pure and Applied Mathematics, JKUAT, O. Box 62000-00200, Nairobi, Nairobi, 00200
- Mrs Jane Kamote, Ministry of Education, P.O Box 30040-00100, Nairobi, Nairobi, 00100, 0729847740
- Dr Francis Mwangi, Technical Manager, Bujagali Energy Limited, P.O Box 263128, Kampala, Kampala, 263128, +254 725 33559
Timeline
Logistics Operations Assistant Manager
Kilimall International
01.2023 - 12.2023
3P Logistics Supervisor
Kilimall International
08.2021 - 12.2022
Logistics Claims & Reconciliation Specialist
Kilimall International
10.2020 - 07.2021
Drop Shipping Officer
Kilimall International
10.2019 - 09.2020
National Census Enumerator
KNBS
08.2019 - 08.2019
Basic Digital Skills Training-Certificate - Certificate
EMobilis Mobile Technology Institute
01.2018 - 01.2019
Bachelor of Science - BSc. Mathematics (Pure & Applied Mathematics)
Jomo Kenyatta University of Agriculture And Technology
01.2015 - 01.2019
Kenya Certificate Of Secondary Education ( KCSE ) -
St. Francis Girls’ High School, Mang’u
01.2011 - 01.2014
Kenya Certificate of Primary Education (KCPE) -
Donholm Primary School
01.2003 - 01.2010
Logistics Manager
Kilimall International
1 2024 - Current