Yvonne Wanjiku Kariuki
Business Development Manager
Nairobi,Nairobi
Summary
Seek management position in busy business environments where related experience can be utilized to the expansion of business development, productivity, increased sales revenues, customer care, and career enhancements in the field of Information Technology by focusing on driving product adoption, leading a positive customer experience, and driving growth through gross renewals and net retention improvements.
Overview
16
16
years of professional experience
Work History
Business Development Manager -Eastern and West Africa
Cint
05.2023 - 07.2024
- Responsible for acquisition of new logos across Africa and growing the Books of Business
- I help companies save money, time and maintain their competitive advantage through digital sampling solutions across 130 countries globally with 28 in Africa serving over 8 million consumers
- Build and develop excellent relationships with some of our largest clients to contribute to their success and secure their adoption of our products
- Drive growth of across insight manager teams and research firms / Independent consultants
- Brow the B2B2C revenue for the department and as an individual and team target
- Work closely with the customer success team to discuss the development and delivery of our solutions to the various clients using Cint solutions
- Provide consultancy-like advice on disruptive digital insights through constantly updating my client base on new developments and threats especially around quality in the insight’s industry
Regional Sales Manager (Sub –Sahara Africa)
Winncom Technologies (EU)
02.2020 - 06.2021
- Identifying and acquiring new customers, as well as up-selling to the existing customer base across the region
- Managing all sales and Marketing vendor activities for Winncom Technologies EU within Sub-Sahara Africa
- Finding potential customers and creating positive relationships
- Ensuring Winncom Technologies EU brand is accurately represented in all sales communication- from sales leads to existing customers
- Forecasting sales goals and keeping tabs on the needs of the market
- Relaying customer insights and sales data to product team and operations to support product development
- Helping to set sales goals and monitoring their progress, making improvements or adjustments when needed
- Analyzing market trends and competitors’ activities in region and report the same to help forecast on shipment activities
Sector Manager – Hospitality and Retail (Enterprise Division)
Telkom Kenya Limited
01.2017 - 01.2020
- Draw the sectors strategy and communicate the Head of corporate strategy to the team with the set expectations
- Manage a team of three people with a portfolio base of 20 million Monthly recurring revenue
- Assist the team in acquiring and maintaining new business for Telkom Kenya’s enterprise division
- Increase the portfolio revenue for our monthly set target with the team
- Act as first point of escalation on behalf of the team to get client issues sorted speedily
- Liaise with product development managers to develop solutions for the hospitality sector
- Generate new business in the Enterprise Hospitality and Retail portfolio
- Advising new businesses on latest ICT innovations and trends
- C-Level engagement and relationship building to drive retention and sustain revenue growth
National Account Manager (BFSI and Wholesale manager)
Liquid Intelligence technologies Kenya
03.2016 - 12.2016
- To acquire new customers on behalf of Liquid Telecommunications Kenya Ltd, primarily within a target base of national in-country customers operating both nationally (in-country) regionally (pan-Africa) and globally
- To increase revenue by securing contracted incremental business for The Liquid Telecom Kenya whilst delivering a world class level of customer relationship management through a solution sale-based approach
- To be the key company interfaces responsible for establishing strong one to one long term relationships with key decision makers / influencers up to C Level within the customer that result in the winning of new incremental revenue
Key account Manager (Different sector verticals)
Dimension Data
07.2011 - 03.2016
- Act as an interface of communication between client and client engagement team
- Responsible for initiating all communication within the delivery and client relation team
- Act as an immediate point of contact within the delivery and from client side
- Responsible for handling client requirements & escalations and facilitating the problem resolution by direct calling to the client, whenever needed
- Responsible for initiating all business development activities for the organization
- Responsible for sending the company proposal and business presentation to the prospective clients
- Responsible for making outbound calls and lead generation
- Facilitating the growth of the organization’s annual revenue through growth of new business (within designated portfolio) and expanding wallet share across all products
- Develop strategies and tactics to retain market share through continuous improvement of existing service levels through training
- Drive service excellence by planning, monitoring and managing the implementation and continuous enforcement of product SLAs, services standards and service initiatives in line with company values, industry benchmarks and limits of authority
- Assume ultimate responsibility for management and resolution of customer complaints / problems
Business Development executive of SaaS for the capital markets authority
Escrow Trading Company
08.2008 - 07.2011
- New product development planning and management
- Sales strategy planning and development
- Plan and prioritize personal sales activities and prospect contact towards achieving agreed business aims
- Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimize quality of service, business growth, and customer satisfaction
- Use customer and prospect contact activities tools and systems, and update relevant information held in these systems
- Respond to and follow up sales enquiries using appropriate methods
- Monitor and report on market and competitor activities and provide relevant reports and information
Education
BA (Hons) -
University of Northampton
05.2019
Diploma -
Public Relations
07.2016
Skills
- Optimizing the Customer Journey
- Aligning and Educating Internal Teams
- Customer Success
- Upselling Strategies
- Cross-Selling Strategies
- Customer Success Platform
- Direct Sales
- Client Satisfaction
- Client Portfolio Growth
- Sales Growth
- Key Account Management
- Sector Management
- Relationship Development
- Team Player
- Target Achievement
- Communication Skills
- Organizational Skills
- Business development and planning
- Customer Service
- Business Development
- Decision-Making
- Relationship building and management
- Client Relationship Building
- New Business Development
- Sales and Marketing
- Sales Presentations
- Team Collaboration
- Account Management
- Goals and performance
- CRM Management
- Lead Generation
- Relationship Building
- Product Demonstrations
- Revenue Generation
- Customer Acquisition
- Strategic Partnerships
- Sales Tracking
- Revenue development
- Salesforce Management
- Territory Management
- CRM Platforms
- Sales expertise
- Competitive Analysis
- Competitor Monitoring
- Stakeholder Communication
- Proposal Writing
- Account development
- Prospecting
- Market understanding
- Channel Management
- Pipeline Development
- Forecasting ability
- Pipeline Management
- B to B sales
- Sales Reporting
- Client Base Retention
- Solution selling
- Sales Targeting
- Price Structuring
- Time Management
References
- Kris Senanu, Founder and Chairman, Blackrock Capital Ltd, +254770330330, kris@blackrock.co.ke
- Ben Oduor, Head of Wholesale, Liquid Intelligent Technologies, +254734801359, Ben.oduor@liquid.tech
- Jack Ngare, Technical Director, Office of the CTO, Google, +254-763300300, jack.ngare@goggle.co.ke
- Collen Tapfumaneyi, CEO, Escrow Trading Company, +254-736812921, collen@escrogroup.com
- Zaher Bouzeid, MEA Sales Manager, Cint, Zaher.bouzeid@cint.com
Quote
The first one gets the oyster, the second gets the shell
Andrew Carnegie
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
NSE 1 -Fortinet
SMB account manager -Cisco
Timeline
Business Development Manager -Eastern and West Africa
Cint
05.2023 - 07.2024
Regional Sales Manager (Sub –Sahara Africa)
Winncom Technologies (EU)
02.2020 - 06.2021
Sector Manager – Hospitality and Retail (Enterprise Division)
Telkom Kenya Limited
01.2017 - 01.2020
National Account Manager (BFSI and Wholesale manager)
Liquid Intelligence technologies Kenya
03.2016 - 12.2016
Key account Manager (Different sector verticals)
Dimension Data
07.2011 - 03.2016
Business Development executive of SaaS for the capital markets authority
Escrow Trading Company
08.2008 - 07.2011
BA (Hons) -
University of Northampton
Diploma -
Public Relations
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