Hi, I’m
Yvonne Viringa
Nairobi
Overview
5
years of professional experience
Work History
Muthokinju Paints and Cement Limited
Customer Service Executive
09.2022 - Current
Job overview
- Answering Inbound Calls: Efficiently manage and respond to calls from both internal and external customers
- Customer Inquiry Management: Address and resolve customer inquiries promptly and effectively
- Sales Lead Generation: Identify opportunities to generate sales leads that can be converted into new customers
- Customer Needs Assessment: Accurately identify and assess customer needs to ensure high levels of satisfaction
- Relationship Building: Foster and maintain sustainable relationships and trust with customers through transparent and interactive communication
- Complaint Handling: Manage customer complaints by providing appropriate solutions and alternatives within the specified time limits, and follow up to ensure resolution
- Adherence to Procedures: Strictly follow communication procedures, guidelines, and policies
- Customer Engagement: Take proactive steps to engage customers and enhance their experience.
Muthokinju Paints and Cement Limited
Receiving Clerk
09.2019 - 09.2022
Job overview
- Receiving Merchandise: Efficiently receive merchandise from suppliers, ensuring accuracy by confirming invoices
- Invoice Posting: Assist in posting supplier invoices and petty cash batches into the system
- Departmental Support: Provide support to the procurement department, customer relations officer, and finance department as needed
- Inventory Management: Monitor and manage inventory levels, ensuring timely and accurate record-keeping
- Quality Control: Inspect received goods for quality and report any discrepancies or damages
- Documentation: Maintain accurate records of all received goods and related documentation for audit and compliance purposes.
Timeline
Customer Service Executive
Muthokinju Paints and Cement Limited
09.2022 - Current
Receiving Clerk
Muthokinju Paints and Cement Limited
09.2019 - 09.2022