Yvonne Viringa

Nairobi

Overview

years of professional experience

Customer Service Executive

09.2022 - Current

Answering Inbound Calls: Efficiently manage and respond to calls from both internal and external customers
Customer Inquiry Management: Address and resolve customer inquiries promptly and effectively
Sales Lead Generation: Identify opportunities to generate sales leads that can be converted into new customers
Customer Needs Assessment: Accurately identify and assess customer needs to ensure high levels of satisfaction
Relationship Building: Foster and maintain sustainable relationships and trust with customers through transparent and interactive communication
Complaint Handling: Manage customer complaints by providing appropriate solutions and alternatives within the specified time limits, and follow up to ensure resolution
Adherence to Procedures: Strictly follow communication procedures, guidelines, and policies
Customer Engagement: Take proactive steps to engage customers and enhance their experience.

Receiving Clerk

09.2019 - 09.2022

Receiving Merchandise: Efficiently receive merchandise from suppliers, ensuring accuracy by confirming invoices
Invoice Posting: Assist in posting supplier invoices and petty cash batches into the system
Departmental Support: Provide support to the procurement department, customer relations officer, and finance department as needed
Inventory Management: Monitor and manage inventory levels, ensuring timely and accurate record-keeping
Quality Control: Inspect received goods for quality and report any discrepancies or damages
Documentation: Maintain accurate records of all received goods and related documentation for audit and compliance purposes.

Customer Service Executive

Muthokinju Paints and Cement Limited

09.2022 - Current

Receiving Clerk

Muthokinju Paints and Cement Limited

09.2019 - 09.2022

BENSON MwangiBENSON Mwangi
Account Manager, Inside Sales at NEW MUTHOKINJU HARDWARE LIMITEDAccount Manager, Inside Sales at NEW MUTHOKINJU HARDWARE LIMITED
Mayank PareekMayank Pareek
Sap Hana Module User, Oracle ERP User at Adarsh Marketing, Asian Paints Limited ,Berger Paints India Limited, JSW Paints Private LimitedSap Hana Module User, Oracle ERP User at Adarsh Marketing, Asian Paints Limited ,Berger Paints India Limited, JSW Paints Private Limited
SUMIT SHARMASUMIT SHARMA
Assistant Manager (Technical Services ) at J K Maxx Paints (Unit Of JK White Cement Ltd.)Assistant Manager (Technical Services ) at J K Maxx Paints (Unit Of JK White Cement Ltd.)
Kyle Temple-MurrayKyle Temple-Murray
Managing Director at NADSKA LtdManaging Director at NADSKA Ltd
MACKLYNE IMARYMACKLYNE IMARY
Customer Support Expert at TeleperformanceCustomer Support Expert at Teleperformance