Yvonne Mulongo
Nairobi
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Magunas Supermarket. Skilled in cash handling and fostering team collaboration, I significantly increased sales through effective upselling. Known for exceptional work ethic, integrity, and the ability to thrive in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Cashier
Magunas Supermarket
06.2024 - 01.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Waitress
Landmark Suites
02.2022 - 05.2024
- Increased sales significantly by upselling higher-end products to customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Proved successful working within tight deadlines and a fast-paced environment.
Waitress
Harshmi BBQ
02.2020 - 02.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Increased sales significantly by upselling higher-end products to customers.
Education
Certificate In Catering And Accommodation - Catering And Accommodation
Kabete Polytechnic
10.2022
Kenya Certificate Of Secondary Education -
Silungai Girls High School
Kakamega 12.2018
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Team collaboration
- Reliability and punctuality
- Order taking
- Written and verbal communication
Timeline
Cashier
Magunas Supermarket
06.2024 - 01.2025
Waitress
Landmark Suites
02.2022 - 05.2024
Waitress
Harshmi BBQ
02.2020 - 02.2021
Certificate In Catering And Accommodation - Catering And Accommodation
Kabete Polytechnic
Kenya Certificate Of Secondary Education -
Silungai Girls High School
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