YVONNE GATWIRI KATIKU
Nairobi
Summary
Accomplished sales professional with a track record of driving 25% revenue growth through strategic upselling and cross-selling in remote environments. Proficient in Salesforce, HubSpot, and LinkedIn Sales Navigator, successfully onboarding over 450 clients with a remarkable 90% completion rate. Demonstrates a strong customer-obsessed approach to nurturing high-value accounts. Fluent in English and Swahili, aiming to leverage diverse skill sets to further enhance client relationships and drive business success.
Overview
8
8
years of professional experience
Work History
Key Account Manager
Symmetric Trainings
Bratislava, Slovakia (Remote)
08.2024 - Current
- Manage 50+ high-value accounts, increasing retention by 20% through personalized service, and proactive issue resolution within 7 months.
- Drive upsell and cross-sell opportunities, growing account revenue by 25% by testing innovative outreach strategies (phone, video, email), and cross-selling additional training services to 15% of accounts.
- Utilize HubSpot CRM to track interactions, forecast sales, and maintain accurate records for data-driven decisions.
- Collaborate with internal teams to align training offerings with client needs, sharing insights to enhance service delivery.
- Deliver polished presentations, securing renewals exceeding €45,000 annually.
Business Development Associate
Symmetric Trainings
Bratislava, Slovakia (Remote)
02.2020 - 07.2024
- Exceeded acquisition targets by 37%, onboarding over 450 clients with a 90% completion rate during initial deployment phases.
- Enhanced revenue through cold calls, emails, and video pitches, educating clients on training benefits, and resolving issues to boost retention.
- Mastered HubSpot CRM and LinkedIn Sales Navigator for pipeline management, client onboarding, and retention strategies.
- Leveraged AI-driven platforms like Octopus CRM, ContactOut, Apollo and Surfe to optimize lead sourcing.
- Listened to customer needs to identify and recommend best services.
- Presented monthly customer satisfaction reports, offering actionable insights to internal stakeholders.
Customer Support Specialist
Kikwetu Productions Company Ltd
Nairobi, Kenya
01.2018 - 01.2020
- Delivered outstanding support in a dynamic setting by resolving inquiries across phone, chat, and email.
- Took ownership of complex issues, implementing solutions that elevated service quality and customer loyalty.
- Fostered a customer-centric culture, prioritizing transparency and fair treatment.
Sales Representative
Exact Experiential Company Ltd
Nairobi, Kenya
08.2017 - 12.2018
- Generated quarterly project reports, tailoring solutions to customer needs, and delivering within budget.
- Collaborated cross-functionally to define project scopes, ensuring alignment and transparency.
- Analyzed market trends to identify potential sales opportunities.
- Researched competitors' products, prices, and sales techniques.
Education
Bachelor of Business Information Technology
Jomo Kenyatta University of Agriculture&Technology
Nairobi, KenyaSkills
- Sales and Quota Achievement: Exceeded targets by 37%, grew accounts by 25%
- Key Account Management: Retained and expanded high-value clients remotely
- CRM Expertise: Proficient in Salesforce, HubSpot, and LinkedIn Sales Navigator
- Customer centricity: Delivered exceptional service and upsold effectively
- Remote Work Proficiency: Excelled in virtual settings, managing deadlines
- Consultative Selling: Articulated value via phone, video, and email to convert upsell and cross-sell opportunities
- Analytical Thinking: Provided data-driven insights
- Languages: Fluent in English and Swahili
Accomplishments
Awards
- Top Performer, Inside Sales, 2022 – Symmetric Trainings
Languages
English
Proficient (C2)
C2
Swahili
Proficient (C2)
C2
Timeline
Key Account Manager
Symmetric Trainings
08.2024 - Current
Business Development Associate
Symmetric Trainings
02.2020 - 07.2024
Customer Support Specialist
Kikwetu Productions Company Ltd
01.2018 - 01.2020
Sales Representative
Exact Experiential Company Ltd
08.2017 - 12.2018
Bachelor of Business Information Technology
Jomo Kenyatta University of Agriculture&Technology
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