Yvonne Daisy Onyango
MIGORI
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
6
6
years of professional experience
Work History
Receptionist Administrator
Bahari Beach Hotel
Mombasa
01.2023 - Current
- Contacted housekeeping or maintenance staff to report room or building issues.
- Resolved billing discrepancies between guest accounts and invoices.
- Answered inquiries from potential customers regarding room availability, rates and policies.
- Developed relationships with frequent customers in order to increase repeat business.
- Responded to emergency situations in a timely manner.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Scheduled appointments for spa treatments or other services requested by guests.
- Assisted guests at check-in, providing information on various services within hotel.
- Monitored security cameras in order to ensure safety of guests and staff members.
- Greeted guests upon arrival and provided them with information regarding the hotel amenities, services, and local attractions.
- Responded to inquiries and room requests made online, by phone, and via email.
- Issued room keys and escort instructions to bellhops.
- Organized group check-ins according to prearranged plans.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Greeted guests upon arrival and provided exceptional customer service.
- Answered guest inquiries, recommending shopping, dining or entertainment.
Assistant Operations Officer
Mex Logistics Africa
Nairobi
09.2020 - 12.2022
- Company Overview: Operations Department - Business or sector: Other service activities - http://www.mexlogisticsafrica.com/
- Work with Manager to provide excellent customer service
- Participate in customer meetings and distribute minutes of meeting to the operations team
- Sort and distribute mails and faxes to respective personnel
- Store, file and retrieve corporate documents and reports as and when needed
- Order, store and organize all office supplies
- Manage incoming and outgoing letters and packages
- Perform general office administrative and clerical duties
- Reconcile payments and receipts to various parties on time
- Manage all office orders on regular basis
- Maintain logs and spreadsheets for all office activities
- Operations Department - Business or sector: Other service activities - http://www.mexlogisticsafrica.com/
Customer Service Representative
Maji Maji Investment
Nairobi
10.2018 - 07.2020
- Company Overview: Business or sector: Water supply; sewerage, waste management and remediation activities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support
- Business or sector: Water supply; sewerage, waste management and remediation activities
Education
Diploma - Purchasing and Supply
University of Nairobi
Nairobi, Kenya09-2024
KCSE Certificate -
St. Gema Girls Highschool
Nyatike, Kenya09-2012
KCPE Certificate -
North Gate Preparatory
Mombasa, Kenya11-2008
Skills
- Organizational Skills
- Effective communication
- Meeting coordination
- Scheduling appointments
- Reception management
- Document management
- Workflow coordination
- Customer service management
- Written communication
- Performance improvement
- Organization skills
- Customer service
- Supply chain management
- Inventory management
- Assessment and Evaluation
- Documenting
- Identifying problems
- Research
- Strategic thinking
- Attention to detail
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Social Media
- Zoom
Languages
Luo, English, Swahili
Personal Information
- Date of Birth: 03/10/94
- Gender: Female
- Nationality: Kenyan
Recommendations
- Rodgers Chalo, Human Resource Manager, (+254) 759403002, Rodgers@baharibeachhotel.com
- Christopher Kwanze, Operations Manager, (+254) 716005016, chris@mexlogisticsafrica.com
- Boniface Ositu, Chief Accountant, (+254) 712872811, boniface@mexlogisticsafrica.com
Languages
English
First Language
Swahili
Proficient (C2)
C2
Timeline
Receptionist Administrator
Bahari Beach Hotel
01.2023 - Current
Assistant Operations Officer
Mex Logistics Africa
09.2020 - 12.2022
Customer Service Representative
Maji Maji Investment
10.2018 - 07.2020
Diploma - Purchasing and Supply
University of Nairobi
KCSE Certificate -
St. Gema Girls Highschool
KCPE Certificate -
North Gate Preparatory
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