Yusuf Maalim
Utica
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Talented Interpreter with advanced conversational abilities kiziguwa and may may. Maintain emotion, style and content of speaker's words in translations and familiar with deeper cultural context behind phrases.
Overview
13
13
years of professional experience
Work History
children's care manager
ICAN
Utica
04.2025 - Current
- Care Coordination: Acts as a central point of contact, ensuring that medical, behavioral, and social service providers communicate effectively to support the child.
- Assessment and Planning: Assesses a child's needs and develops individualized plans, often focusing on reducing emergency room visits and inpatient admissions.
- System Navigation: Helps families navigate complex systems, including healthcare, social services, and educational institutions.
- Linkage to Resources: Connects children with resources such as mental health providers, housing, and social supports.
- Conducted outreach and engagement to enroll referred youth and families into care management programs.
- Completed assessments, evaluated needs, and developed individualized care plans.
- Developed Interim Plans of Care based on clinical information and assigned service levels to ensure immediate service linkages.
- Coordinated referrals for behavioral health, medical, educational, and community-based services.
- Ensured peer, family, and social supports were actively engaged in care plans.
- Collaborated with multidisciplinary providers and established communication plans for coordinated care.
- Monitored client goals and progress and updated plans as needed.
- Ensured compliance with Health Home policies and procedures.
- Advocated for additional services and resources based on youth and family needs.
- Maintained accurate and timely documentation in required health IT systems.
Security Guard
ALLIED UNIVERSAL SECURITY SERVICES
Utica
05.2022 - Current
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Investigated reported incidents to protect company assets.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Responded to medical emergencies before paramedic and law enforcement arrival.
- Monitored access control systems and key code records for suspicious activities.
- Guarded restricted areas to prevent unauthorized entry.
- Documented security-related situations and submitted in-depth reports to superiors.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
Youth Care Coordinator
ICAN
Utica
08.2023 - 03.2025
- Conducted outreach and engagement to enroll referred youth and families into care management programs.
- Completed assessments, evaluated needs, and developed individualized care plans.
- Developed Interim Plans of Care based on clinical information and assigned service levels to ensure immediate service linkages.
- Coordinated referrals for behavioral health, medical, educational, and community-based services.
- Ensured peer, family, and social supports were actively engaged in care plans.
- Collaborated with multidisciplinary providers and established communication plans for coordinated care.
- Monitored client goals and progress and updated plans as needed.
- Ensured compliance with Health Home policies and procedures.
- Advocated for additional services and resources based on youth and family needs.
- Maintained accurate and timely documentation in required health IT systems.
Intern, ICAN Snug Program
ICAN
Utica
01.2023 - 04.2023
- Worked with team members to promote great customer service and pleasant work environment.
- Attended and participated in meetings and brainstorming sessions with team members.
- Supported various program activities, assisting with administrative tasks.
- Responding to shootings to prevent retaliation through mediation of conflicts and disputes.
- Participated at marches and other events to show the community's stand against violence.
- Engaging neighbors through events and projects, such as job fairs and community gardens.
Teacher's Aide
SAFES SCHOOL
Utica
10.2018 - 03.2020
- Assisted instructional staff with implementing lessons and activities for full classes and small groups.
- Assessed student needs and identified specific goals to improve academic performance.
- Implemented behavioral intervention plans to reduce negative behaviors.
- Organized and set up classrooms in preparation for lessons.
- Planned both long and short-range activities in accordance with curriculum objectives, developmentally appropriate practices and program philosophy.
- Encouraged children to try and experience new things to expand learning experiences.
- Identified signs of emotional or developmental problems in children to bring to parents' attention.
- Instructed students on safe and proper use of supplies and equipment.
Security Guard
HOSPITAL
Utica
10.2017 - 08.2018
- Watch psych patients.
- Assists staff with unruly visitors and patients.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Investigated reported incidents to protect company assets.
Assistant Student Teacher
THE NEIGHBORHOOD CENTER, INC
Utica
06.2018 - 07.2018
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Supervised children and participated with children in activities.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Provided individualized and small group support to reinforce classroom topics and promote student learning.
- Assisted teachers with lesson preparation and curriculum implementation.
- Assisted in conducting lessons, classroom, and behavior management.
- Collected academic and behavior data for analysis and report for teacher, parent, and student use.
- Empowered students through meaningful mentoring relationships to encourage their academic and social success.
- Trained to use educational technology.
PRESBYTERIAN HOMES & SERVICES
New Hartford
12.2016 - 06.2017
- Preparing food dishes, delivering them to specific people.
- Maintaining the cleanliness of the work area.
- Taking the residences nutrition order.
Intern, Mohawk Valley Resource Center for Refugees
MOHAWK VALLEY RESOURCE CENTER FOR REFUGEES
Utica
09.2016 - 12.2016
- Translated client documents between languages.
- Helped set up apartments for new arrivals.
- Shadowed caseworkers.
- Worked with resettlements.
- Followed strict policies and procedures to maintain client confidentiality and keep data private.
Cashier
HANNAFORD'S SUPERMARKET
Utica
06.2013 - 02.2014
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer services.
- Verified customer age requirement for alcohol or tobacco purchases.
Education
BACHELOR OF ARTS - SOCIOLOGY AND MINOR IN PSYCHOLOGY
SUNY Polytechnic Institute
Utica, NYASSOCIATES DEGREE - HUMAN SERVICES, PSYCHOLOGY, AND GENERAL STUDIES
Mohawk Valley Community College
Utica, NYDIPLOMA - GENERAL LITERATURE
T.R Proctor High School
Utica, NYSkills
- Team player
- Self Confidence
- Word Processing
- Problem Solving
- Critical Thinking
- Customer Service
- Fast Learner
- Verbal and Written Communication
- Computer Skills
- Dependable and Reliable
- Teamwork and Collaboration
Languages
- English, Full Professional
- Kiziguwa, Native/Bilingual
- Swahili, Professional
- Somali, Professional
- May may, Native/Bilingual
Timeline
children's care manager
ICAN
04.2025 - Current
Youth Care Coordinator
ICAN
08.2023 - 03.2025
Intern, ICAN Snug Program
ICAN
01.2023 - 04.2023
Security Guard
ALLIED UNIVERSAL SECURITY SERVICES
05.2022 - Current
Teacher's Aide
SAFES SCHOOL
10.2018 - 03.2020
Assistant Student Teacher
THE NEIGHBORHOOD CENTER, INC
06.2018 - 07.2018
Security Guard
HOSPITAL
10.2017 - 08.2018
PRESBYTERIAN HOMES & SERVICES
12.2016 - 06.2017
Intern, Mohawk Valley Resource Center for Refugees
MOHAWK VALLEY RESOURCE CENTER FOR REFUGEES
09.2016 - 12.2016
Cashier
HANNAFORD'S SUPERMARKET
06.2013 - 02.2014
BACHELOR OF ARTS - SOCIOLOGY AND MINOR IN PSYCHOLOGY
SUNY Polytechnic Institute
ASSOCIATES DEGREE - HUMAN SERVICES, PSYCHOLOGY, AND GENERAL STUDIES
Mohawk Valley Community College
DIPLOMA - GENERAL LITERATURE
T.R Proctor High School