Yunia Nyobunga
Nairobi,30
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
20
20
years of professional experience
Work History
Virtual Assistant/Personal Assistant
Central Equatoria Internal Province of South Sudan
06.2021 - 03.2024
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Optimized workflow efficiency by creating comprehensive reports to track project progress and milestones.
- Organized and managed team tasks using Trello and Asana.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
- Participated in team meetings and staff training sessions.
- Facilitated transportation to and from appointments.
Administrative Assistant
Brad Consult
10.2019 - 03.2021
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff by scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Drafted correspondence and other documents for the CEO and department heads in the company's voice.
- Managed filing system, entered data, and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks daily.
Research Consultant
Good Shepherd Foundation/The Christian Times
06.2018 - 06.2019
- Evaluated existing databases for potential issues or inaccuracies, implementing corrective measures as required to maintain data integrity.
- Optimized resource allocation by strategically prioritizing tasks according to project timelines and client expectations.
- Collaborated with sales teams to develop targeted proposals aligned with prospective clients'' specific requirements.
- Streamlined data collection processes for improved efficiency and accuracy in research projects.
- Increased client satisfaction by delivering comprehensive research reports and actionable insights.
- Established strong relationships with key stakeholders, facilitating open lines of communication throughout all stages of project execution.
- Gathered and organized information for research purposes.
- Conducted document review, organization and quality control of data acquisition to draw relevant conclusions and direct research activities.
Personal Assistant
Episcopal Church of South Sudan
10.2013 - 04.2018
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management for executives through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Used discretion when handling confidential information.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
- Enhanced executive's productivity by managing schedules, organizing meetings, and overseeing correspondence.
- Managed complex calendar coordination across multiple time zones for seamless meeting scheduling.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Streamlined communication for better efficiency between executive and team members by acting as a liaison.
- Collaborated in cloud environments such as Google Workspace.
Administrative /Project Support Officer
Sudan Evangelical Mission
06.2012 - 05.2013
- Provided administrative support for multiple projects simultaneously, ensuring smooth operations across all initiatives.
- Coordinated logistics for meetings and events, ensuring seamless execution of project-related activities.
- Ensured successful project delivery by maintaining accurate documentation and tracking key performance indicators.
- Supported project managers in achieving milestones by closely monitoring progress and identifying potential bottlenecks.
- Maintained open lines of communication between team members, allowing for swift resolution of any challenges encountered during project.
- Improved stakeholder satisfaction by providing timely updates on project status and addressing concerns promptly.
- Maintained and reviewed daily and weekly client reports.
- Planned and coordinated scheduling and administrative tasks.
- Facilitated cross-functional collaboration, fostering a positive work environment for team members to excel in their respective roles.
- Compiled insightful progress reports for senior management that facilitated strategic decision-making based on real-time data analysis.
- Arranged internal meetings, provided supporting information, and arranged catering.
- Reduced project completion time through effective use of resources and prioritization of tasks.
- Served as a liaison between technical teams and clients to ensure a clear understanding of expectations from both sides throughout the entire duration of the partnership.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules, and conflicts.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Prepared budget requirements and recommended cost-cutting solutions, saving over $1,000.
Administrative Assistant/Receptionist
Mundri Relief and Development Association
05.2004 - 10.2008
- Supported executive staff by scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Drafted correspondence and other documents for the CEO and department heads in company's voice.
- Managed filing system, entered data, and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered 20 incoming calls and directed them promptly to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained an organized reception area with updated materials, contributing to welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Certificate - Project Cycle Management Course
03.2013
Certificate - Human Resource Management
11.2012
Certificate - Capacity Building Training For Development Workers
09.2012
Diploma - Business Administration
06.2005
Skills
- Strong email management and Document Preparation
- Scheduling and calendar management
- Meeting Scheduling and Travel Planning
- Spreadsheet Management
- Fast Learner and organized
- Research and Analytical Skills
- Documentation and Recordkeeping
- Appointment Coordination and Administrative Support
- Project Planning and Expense Tracking
- CRM Management
- Multitasking and Time Management
- Attention to detail and Adaptability
- Professionalism and confidentiality
Accomplishments
- Built and nurtured key client relationships
- Created and developed critical HR policies to consistently exceed quality and production targets
- Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of activities
- Improved departmental reviews by successfully handling customer complaints and implementing monthly staff training
- Supplier Relationship Management - Built and maintained long-term, positive relationships with various suppliers to ensure smooth business transactions.
- Held first point of contact for all internal and external communications with executive-level officers.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
Hobbies and Interests
- Reading
- Cooking
- Swimming
- Learning new culture and languages
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursPersonal development programsWork from home optionTimeline
Virtual Assistant/Personal Assistant - Central Equatoria Internal Province of South Sudan
06.2021 - 03.2024
Administrative Assistant - Brad Consult
10.2019 - 03.2021
Research Consultant - Good Shepherd Foundation/The Christian Times
06.2018 - 06.2019
Personal Assistant - Episcopal Church of South Sudan
10.2013 - 04.2018
Administrative /Project Support Officer - Sudan Evangelical Mission
06.2012 - 05.2013
Administrative Assistant/Receptionist - Mundri Relief and Development Association
05.2004 - 10.2008
CORAT Africa - Certificate, Project Cycle Management Course
CORAT Africa - Certificate, Human Resource Management
Uganda Institute of Management - Certificate, Capacity Building Training For Development Workers
Institute of Accountants And Commerce - Diploma, Business Administration
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