Yousuph Abdul-Rahman
Dar es salaam
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Support and Administrator
MEDITERANNEAN SHIPPING COMPANY (T) LTD
02.2013 - 05.2021
- Lead Support and Administrator for internal technical issues includes; minimize technical issues, provide timely up to dates, direct product life- cycle management (cPDM), Global Complaint System and client- server based applications as Database and system Administrator
Systems Engineer
Computer Center
05.2023 - Current
- Improved system performance by identifying and resolving technical issues in a timely manner.
- Completed software updates and assessed security patches for optimized computer use.
- Evaluated new tools and technologies for possible integration into existing infrastructure environments.
- Analyzed system requirements, developing tailored solutions that met or exceeded client expectations.
- Optimized server efficiency through virtualization techniques and capacity planning.
- Maintained up-to-date knowledge of emerging technologies, incorporating innovative solutions into existing systems when appropriate.
- Coordinated with stakeholders throughout all stages of the project lifecycle from inception to completion.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
- Streamlined troubleshooting processes by creating comprehensive documentation to guide support teams.
- Conducted regular system audits to ensure compliance with industry best practices and regulatory requirements.
- Verified compliance with applicable performance metrics and compatibility expectations.
- Managed multiple vendor relationships, negotiating contracts to secure cost-effective hardware and software solutions.
- Implemented networking and server changes to meet client budgets and needs.
- Designed high availability strategies to minimize downtime during critical systems outages or disasters recovery scenarios.
- Developed comprehensive documentation for system configurations and procedures, boosting efficiency in troubleshooting.
- Optimized system performance, conducting thorough analysis and implementing strategic upgrades.
- Conducted in-depth system audits to identify and rectify potential vulnerabilities.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Participated in system development life cycle from requirements analysis through system implementation.
- Designed and implemented system security and data assurance.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Managed and monitored installed systems for highest level of availability.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
System Administrator
Systems2000
07.2007 - 04.2023
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Enhanced system performance by optimizing server configurations and implementing regular updates.
- Improved security measures by conducting vulnerability assessments and applying necessary patches.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Ensured high availability of critical systems by setting up and monitoring failover mechanisms and redundancy protocols.
- Enhanced employee productivity with rollout of centralized authentication system, simplifying access controls.
- Planned and implemented upgrades to system hardware and software.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Developed and documented network policies, procedures and standards.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
Head of IT Dept.
Systems 2000 (T) LTD
01.2010 - 01.2022
- Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
- Developed comprehensive disaster recovery plans, ensuring business continuity in case of unforeseen events or emergencies.
- Coordinated large-scale technology migrations to minimize disruption while enhancing overall system capabilities.
Technical & Network Support Engineer
Systems 2000 (T) LTD
01.2007 - 01.2010
- Direct and Monitor the design, development, implementation and maintenance of IT Strategy, Policy Systems and the delivery and effective user support of the IT Service (Website, database and network)
Education
Advanced Diploma in Software Engineering -
Aptech
01.2007
Certificate for Advance Secondary Education -
MOA High School
01.2004
Certificate of Secondary Education -
National Institute of Transport
01.2002
Skills
- Troubleshooting
- User Support
- System Testing
- Technical Support
- Hardware and software installation
- Client service and support
- System Troubleshooting
- TCP/IP protocol
- Continuous Improvement
- Cloud services
Accomplishments
System Administrator
Configure, Administer and troubleshoot the following servers: Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), Internet Information Services (IIS), Remote Access Service (RAS), MS SQL Server 2000 Enterprise Edition & MS SQL Server 2005 and SQL Server 2019
Phonenumbers
- +255767987315
- +255784911915
Skillsets
Managed the Project of Developing the Local Area Network (LAN), WAN and fiber optical cable at City Garden, DICC and Java Restaurant, Niko Insurance, Rickshaw Travel as a Project Reader, Networking Course (MSCE Module): Network Essentials, TCP/IP, Firewall & Security Concepts, Implementing and Administering Microsoft Window Server 2008,2012 and above, Microsoft Window Server 2008, 2012 and 2016 Network Infrastructure Implementation, Management and Maintenance, Microsoft Window Server 2008, 2012 & 2016 Directory Service Infrastructure, Planning, Implementation and Maintenance, Microsoft Window Server 2008, 2012 & 2016 Directory Service Infrastructure Decide, Microsoft Window Server 2003 & 2008 Network Security- Design Implementing Window 2003 & 2008, 2016 and 2019 with Network Planning & Infrastructure, Professional Certification: Microsoft Certified Professional (MCP), Microsoft Certified Solution Associate (MCSA). Window Server 2012, Microsoft Certified Solution Expert (MCSE). Server Infrastructure, Microsoft Certified: Azure Database Administrator Associate, MEDITERANNEAN SHIPPING COMPANY (T) LTD: Lead Support and Administrator for internal technical issues includes; minimize technical issues, provide timely up to dates, direct product life-cycle management (cPDM), Global Complaint System and client-server based applications as Database and system Administrator, Identified and communicated potential security holes and presented recommendations to senior management, Technical Lead for the implementation of account receivable management software project, Ensured hardware and software compliance and compatibility, converted and mapped data from existing financial system with the new system IBOX, Supervised the execution of test scripts and implemented daily backup job, Identify improper configuration and excess privileges and Recommendations to resolve the problems, Solve and deal with all technical/system problems and provide all the needed assistance to more than 100 users within the company, Technical Support to MSC Tanga & MSC Zanzibar (branch offices) with all IT Issues, Planning future improvements, suggesting IT solutions to business problems, Making sure all IT meets industry standards, Maintaining the systems that allow organizations to function and communicate, both internally and externally, on a daily basis, Responsible for upgrading the company’s communications infrastructure or installing a new system, Responsible for designing, installing and maintaining the communications, file sharing and general IT resources used by the organization, Implementation of window server 2019 Data Center, Azure active directory and Microsoft Intune, Designing and implementing Azure infrastructure to meet customers’ business needs related to storage, networking, etc., Deployment of workloads to meet customer needs, securing resources to meet the desired security level, integrating on-premises systems in correlation with Azure, implementing disaster recovery scenarios for the datacenter and the virtual machines, Configuring and maintaining virtual machines, virtual networks and load balancers, maintaining physical network devices, Troubleshooting issues with virtual machine and virtual networks connected to Azure
Operatingsystems
- Window Server 2003
- Window Server 2008
- Window server 2012
- Window Server 2016
- Window 7
- Window 10
- Window 11
- Linux
Officetools
- Microsoft Office 2007
- Microsoft Office 2010
- Microsoft Office 2013
- Microsoft Office 2016
- Office 365
Webtools
- Html
- Java Script
- VBScript
- Dream Weaver
- DHTML
- PHP
- XML
- Perl
Databases
- Sql Server 2000
- Sql Server 2005
- MySQL
- SQL Plus
Roles And Responsibilities
Installing different programs into the Computers, Configuring a switch, router, assigning IP addresses into the computers and finally connecting them into the internet, Troubleshooting and repairing of computer hardware and Software, Troubleshooting of Internet, Configuring & Troubleshooting Microsoft Outlook, Implementation, support, and administration of Windows 98s/NT/2000/XP/VISTA/WINDOW 7 & WINDOW8, Windows 10 workstations, window sever 2003, window server 2008, window server 2012 and 2016 servers, Purchase Hardware and Software from different vendors, Tested Systems to ensure the elimination of bugs or viruses, Implementation, support, and administration of Window 7, Window 10, Window server 2003, Window 2008 Server and Window 2012, Configuring print queues, network shares, application installation points and any other requested network access, Implementation of TCP/IP & related Services-DHCP/DNS/WINS, File server configuration & backup systems configuration, Involved in the management of the company’s IT Infrastructure, which included managing the company’s local area network (LAN), support of over 50 pc’s and managing 5 mission critical servers, Routers and switches connecting the network with a remote site over high-speed link, Mail Server, Create and edit Domains, Create users, change password, delete users, provide admin privilege to the user, divert mails from users to other users, adding user to particular list, Troubleshooting mail problems, Checking queues, Checking logs, WEB Servers, Creating domain in all Web server, Managing Web Host Manager, Creating users in their domain in order to upload the files, Good experience on Exchange server 2003, 2007, 2010, 2013, Microsoft 365: Perform a installation of Exchange Server 2003 and verify that the installation was successful, Configure and manage Exchange server 2003, 2007, 2010 & 2013, Secure Exchange server 2003, 2007, 2010 & 2013, Manage Recipients, Manage Public folders, Manage address lists, Implement and manage access to Exchange server mailboxes for Internet Protocol clients, Manage client configuration and connectivity, Backup and restore Exchange Server
Servertools
- Tomcat
- IIS Server
- Java Web server
- J2EE
- Apache
References
- Mr. Hanif Virji, Senior Office Manager, Mediterranean Shipping Company, +255655235406, virji@msc.com
- Mr. Kaushik Patel, Director, Systems 2000 (T) Ltd, +255767987300, kaushik@systems2000.net
- Mr. Hussein Meena, Managing Director, Hakam Investment, +25578427824, hmeena@hakamtz.com
Hobbies and Interests
- Playing Basketball
- Table Tennis
- Soccer
- Reading Magazine
- Software Books
- Watching and Listening to Business and Political News of TV and Radio Station
Disclaimer
I certify that all information started in this resume is true and completed to the best of my knowledge and abilities. I authorize any agent, person, company etc to verify the information provided in this resume.
Timeline
Systems Engineer
Computer Center
05.2023 - Current
Support and Administrator
MEDITERANNEAN SHIPPING COMPANY (T) LTD
02.2013 - 05.2021
Head of IT Dept.
Systems 2000 (T) LTD
01.2010 - 01.2022
System Administrator
Systems2000
07.2007 - 04.2023
Technical & Network Support Engineer
Systems 2000 (T) LTD
01.2007 - 01.2010
Advanced Diploma in Software Engineering -
Aptech
Certificate for Advance Secondary Education -
MOA High School
Certificate of Secondary Education -
National Institute of Transport
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