Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Titus Yegon

IT Analyst/Support
Nairobi

Summary

Proficient IT Analyst thrives setting up and maintaining stations, training users and supporting pivotal process improvements to banking systems and software. Well-versed knowledge of up-to-date business practices, IT standards and government regulations. Self-motivated approach to monitoring and resolving troublesome IT issues. Expert collaboration with application support to continuously improve tools and resources. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach.

Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Detail-oriented analyst with extensive experience in telecommunications, retail and customer service.

Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.

Skilled IT support with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction.

Overview

1
1
Certification
5
5
years of post-secondary education
2
2
years of professional experience

Work History

Customer Service Advisor

Absa Bank Kenya PLC
Mombasa
01.2019 - 06.2020
  • Handled approximately 200 daily credit and cash transactions for customers with accuracy and speed.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Served needs of more than 100 customers in busy banking environment.

Assembly Engineer

BRCK LTD
Nairobi
11.2018 - 12.2018
  • Assembled and aligned parts and fixtures using hand and power tools.
  • Performed assembly of products according to specifications and instructions.

IT Analyst (intern)

Barclays Bank Of Kenya
Nairobi
07.2018 - 10.2018
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Provided technical support to several of the bank's departments.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Configured hardware, devices and software to set up work stations for employees.
  • Resolved issues with systems, hardware and telephones quickly and accurately.
  • Resolved system, hardware and telephone issues within the provided SLA, improving efficiency among all departments.
  • Installed, modified and repaired software and hardware to resolve technical issues.

Trainee Network Engineer

Saurus Networks
Nairobi
07.2017 - 09.2017
  • Installed equipment for data communications networks including cabling, wireless routers and telephone systems.
  • Ran cabling and installed data drops for new node installations.
  • Tested all newly installed CCTV cameras.
  • Fully installed CCTV cameras and various security devices.

Education

Bachelor Of Technology - Communications And Computer Networks

The Technical University of Kenya
Nairobi, Kenya
08.2013 - 12.2018

Skills

    Helpdesk call support

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Certification

CCNA - Cisco Certified Network Associate Module 1

Timeline

Customer Service Advisor

Absa Bank Kenya PLC
01.2019 - 06.2020

Assembly Engineer

BRCK LTD
11.2018 - 12.2018

IT Analyst (intern)

Barclays Bank Of Kenya
07.2018 - 10.2018

Trainee Network Engineer

Saurus Networks
07.2017 - 09.2017

Bachelor Of Technology - Communications And Computer Networks

The Technical University of Kenya
08.2013 - 12.2018

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Titus YegonIT Analyst/Support