Summary
Overview
Work history
Education
Skills
Timeline
pwb

Yasmin Hassan

Nairobi,Kenya

Summary

Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. Customer-focused professional experienced in order taking and food delivery. Offers fast, quality service with expert knowledge of menu and service practices. History building customer loyalty and earning repeat business. Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background. Multi-talented Waitress knowledgeable about food safety operations, best practices and compliance requirements. Able to easily work with small groups and large parties alike. Looking to take on demanding role with room for advancement. Dynamic hospitality professional focused on delivering the highest standards customer service. Thinks critically with can-do attitude for successful restaurant operations.

Overview

3
3
years of professional experience

Work history

Waitress

Humphrey Waliangi
Nairobi, Kenya
2024.04 - Current
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Kept tables clear of used crockery, glassware and cutlery.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Greeted customers, presented menus and shared information about available special items.

Waitress

Sheila Kobusingye
Nairobi, Kenya
2021.04 - 2022.09
  • Demonstrated exceptional memory and communication skills for reliable and trusted service.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Memorised complete menu and offered guests knowledgeable suggestions.
  • Stayed up to date on menu changes to accurately answer customer queries.
  • Checked customer IDs to confirm age before selling age-restricted products.
  • Received complaints and offered remedial action to help improve customer experiences.

Education

Certificate Of Primary School -

Citam schools
Nairobi

Secondary School Certificate -

Loreto Convent School
Nairobi

Diploma In Flight Attendant -

Kenya Aeronautical College
Nairobi
05.2023

Skills

  • Cash handling
  • Customer Service
  • Table clearing
  • Verbal communication
  • Multidisciplinary teamwork
  • Menu memorisation
  • Inventory control
  • Upselling
  • Outstanding customer service
  • Health and safety awareness
  • Menu knowledge
  • Strong communication
  • Expert multitasker
  • Guest rapport
  • Fine dining experience

Timeline

Waitress

Humphrey Waliangi
2024.04 - Current

Waitress

Sheila Kobusingye
2021.04 - 2022.09

Certificate Of Primary School -

Citam schools

Secondary School Certificate -

Loreto Convent School

Diploma In Flight Attendant -

Kenya Aeronautical College
Yasmin Hassan