Summary
Overview
Work History
Education
Skills
Certification
References
RESTAURANT EQUIPMENT EXPERIENCE
Accomplishments
Affiliations
Software
Interests
Timeline
Hi, I’m

Yalleen Kiaye

BARISTA
Nairobi,Nairobi
Yalleen Kiaye

Summary

Dedicated and customer-focused hospitality professional with four years of combined experience as a Barista and Waitress. Highly skilled in specialty coffee preparation, customer service excellence, and fast-paced service environments. Proven ability to multitask efficiently, engage customers professionally, and maintain high standards of cleanliness and organization. Known for delivering prompt, attentive service while consistently exceeding customer expectations. Passionate about contributing positively to team success and enhancing guest satisfaction.

Overview

6
years of professional experience
3
Certifications
2
Languages

Work History

Temptations Gelateria Ice Cream and Coffee

Barista & Waitress
05.2022 - Current

Job overview

  • Prepare and serve high-quality coffee beverages including espresso, cappuccino, latte, and specialty drinks.
  • Serve gelato and ice cream products while maintaining presentation and quality standards.
  • Greet customers warmly, take orders accurately, and ensure timely service delivery.
  • Provide exceptional customer service by responding to inquiries, offering menu recommendations, and ensuring guest satisfaction.
  • Maintain cleanliness and organization of service areas, equipment, and dining spaces in compliance with health and safety standards.
  • Upsell menu items and suggest add-ons to enhance customer experience and increase sales.
  • Collaborate effectively with team members to ensure smooth daily operations.
  • Handle cash transactions and operate POS systems accurately.

Boho Eatery

Barista & Waitress
01.2021 - 04.2022

Job overview

  • Delivered high-quality customer service by welcoming guests and ensuring a pleasant dining experience.
  • Prepared and served coffee, espresso, and other beverages in accordance with standard recipes.
  • Accurately took food and beverage orders and ensured prompt delivery.
  • Maintained cleanliness of dining, service, and preparation areas at all times.
  • Promoted seasonal menus and special offers to support sales growth.

Morgan Coffee House – Craving Scoop

Barista
09.2019 - 12.2020

Job overview

  • Prepared and served a wide range of coffee beverages including espresso, latte, cappuccino, and specialty drinks.
  • Operated coffee-making equipment safely and efficiently.
  • Delivered excellent customer service by addressing inquiries and providing menu guidance.
  • Maintained a clean, organized, and well-stocked coffee bar.
  • Worked efficiently during peak hours to minimize customer wait times.
  • Handled cash transactions and POS operations accurately.

Education

Dormans Barista Coffee Training School
Kenya

Certificate of Higher Education

University Overview

Gitweku High School
Kenya

Kenya Certificate of Secondary Education
12.2019

University Overview

Unoa Primary School
Kenya

Kenya Certificate of Primary Education
12.2015

University Overview

Skills

Customer Service Excellence

Certification

Certificate in Barista Training – Dormans School of Coffee, November 2023

References

References
Available upon request.

RESTAURANT EQUIPMENT EXPERIENCE

RESTAURANT EQUIPMENT EXPERIENCE
  • Espresso Machines
  • Coffee Grinders
  • Steam Wands
  • Coffee Brewers
  • Knock Boxes
  • Milk Pitchers
  • Cleaning & Sanitation Equipment

Accomplishments

Accomplishments

    Customer Service / Hospitality

    Delivered excellent customer service, resulting in positive feedback

Affiliations

Affiliations

Member, Hospitality & Customer Service Community


Participant, Workplace Health & Safety Programs

Software

Point of Sale (POS) systems Booking and reservation platforms

Interests

Photography, Cooking and Travelling

Timeline

Barista & Waitress
Temptations Gelateria Ice Cream and Coffee
05.2022 - Current
Barista & Waitress
Boho Eatery
01.2021 - 04.2022
Barista
Morgan Coffee House – Craving Scoop
09.2019 - 12.2020
Dormans Barista Coffee Training School
Certificate of Higher Education
Gitweku High School
Kenya Certificate of Secondary Education
Unoa Primary School
Kenya Certificate of Primary Education
Yalleen KiayeBARISTA