Yakub Khamis
Quality Analyst/Trainer
Nairobi
Summary
Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans and scripts. Dedicated to analyzing and resolving defects.
Focused Quality Analyst experienced in developing and executing manual and automated test cases. Highly proficient in testing tools, systems and software.
Overview
7
7
years of professional experience
Work History
Quality Master
Invisible Technologies
06.2023 - Current
- Collaborated effectively with teammates to streamline workflow and improve overall productivity in the workspace.
- Supported continuous improvement initiatives by providing feedback on current processes and suggesting potential enhancements for better efficiency or results.
- Assisted in training new employees on proper masking techniques, helping them quickly acclimate to the team''s processes and standards.
- Achieved consistent results by maintaining attention to detail during Quality Check process, preventing defects or rework.
- Utilized problem-solving skills during challenging projects, implementing creative solutions without compromising end-product quality.
- Contributed to overall company success through diligent execution of assigned tasks, consistently meeting or exceeding expectations.
Senior Operator
Invisible Technologies
07.2019 - Current
- Assisted with equipment startups and machine installation tasks.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Increased overall productivity through effective scheduling, monitoring, and adjustments in real-time according to workload demands.
- Collaborated with other departments to optimize production workflows.
SME/Project Based Trainer.
Samasource
01.2021 - 11.2023
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Reduced costs associated with external trainers by developing an internal network of skilled facilitators who could lead programs as needed.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Improved employee performance by designing and implementing effective training programs.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
- Tracked attendance and evaluated progress for assigned trainees.
- Introduced standardized training for cohesive learning environments.
- Trained and mentored 200+ new personnel hired to fulfill various roles.
- Analyzed and evaluated training effectiveness and program outcomes.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Quality Analyst
Samasource
06.2018 - 11.2023
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Led process improvement projects to help operations meet and exceed quality standards and reduce costs.
- Addressed non-conformance issues, pausing production to correct errors.
- Consulted manuals and process documents to investigate malfunctions.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
Associate
Samasource
11.2016 - 06.2018
- Managed customer relations through communication and helpful interactions.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Worked varied hours to meet seasonal and business needs.
- Utilized customer feedback to improve product offerings.
Education
Diploma II - Business Management
Kenya Institute Of Management
Nairobi, Kenya 04.2001 -
ICDL Certificate - ICDL
Institute of Advanced Technologies
Nairobi Kenya 04.2001 -
Skills
Project management expertise
Timeline
Quality Master
Invisible Technologies
06.2023 - Current
SME/Project Based Trainer.
Samasource
01.2021 - 11.2023
Senior Operator
Invisible Technologies
07.2019 - Current
Quality Analyst
Samasource
06.2018 - 11.2023
Associate
Samasource
11.2016 - 06.2018
Diploma II - Business Management
Kenya Institute Of Management
04.2001 -
ICDL Certificate - ICDL
Institute of Advanced Technologies
04.2001 -
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