Yahya Mohamed
Summary
Dynamic operations leader with extensive experience at Shabel Private Security, excelling in project management and risk assessment. Proven track record of enhancing operational efficiency and compliance, while fostering team collaboration. Adept at incident reporting and implementing strategies that significantly improve customer satisfaction and reduce costs.
Overview
15
15
years of post-secondary education
33
33
years of professional experience
Work History
Director of Operations
Shabel Private Security
Nairobi , Kenya
10.2020 - Current
- Directed private security operations, aligning site coverage with client requirements.
- Monitored incident reports, daily logs, and shift handoff documentation.
- Coordinated client communication regarding access control and security concerns.
- Trained guards on emergency response, radio use, and reporting procedures.
- Reviewed post orders and updated operating procedures for field teams.
- Managed staffing changes, callouts, and last-minute coverage needs.
- Enforced compliance with company policies, safety rules, and guard standards.
- Managed day-to-day operations of a large staff in multiple departments.
- Created policies and procedures for improved workflow processes.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Worked with management team to develop operational goals aligned with business strategy.
- Provided leadership and guidance to subordinate managers and supervisors.
- Ensured compliance with applicable laws, regulations, industry standards.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Identified areas where process improvements could be made resulting in increased productivity.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Developed training programs for new and existing employees.
- Developed and maintained client relationships to grow business and improve account retention.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Established operational guidelines and identified opportunities for improvement.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Directed the operations and logistics of a multi-million dollar business.
- Directed organization and supervision of team activities work schedules of departmental managers.
- Maintained budgeting documents for accurate tracking of expenses.
- Facilitated meetings with key stakeholders to discuss progress towards objectives.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
- Analyzed data trends and identified potential risks or opportunities associated with operations.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Successfully improved employment turnover through creating incentive and training programs.
- Prepared detailed reports outlining operational results on a regular basis.
- Promoted products, increasing customer base, and market share.
- Coordinated activities between different departments to ensure successful completion of projects.
Chief Security Officer
Mombasa maize Millers
Nairobi , Kenya
01.2007 - 10.2011
- Led investigations for construction incidents across Sororo project sites and offices.
- Collected witness statements, photos, and site evidence for case reviews.
- Reviewed accident reports and contractor records for policy compliance.
- Coordinated with site managers, safety teams, and supervisors on investigations.
- Prepared investigation files, findings, and internal reports for leadership review.
- Interviewed employees and subcontractors during incident and misconduct reviews.
- Monitored corrective actions across Sororo construction operations and work areas.
- Briefed management on investigation status, risks, and required follow-up actions.
- Identified, investigated and resolved internal and external theft and fraud.
- Drafted search warrants for court approval based upon gathered evidence.
- Advised senior management on legal matters related to investigations.
- Facilitated communication between investigators from different departments or organizations working together on a joint case.
- Trained personnel in proper investigative techniques and protocols.
- Analyzed evidence to determine the nature of violations and identify potential suspects.
- Interviewed witnesses and suspects to obtain statements regarding criminal activity.
- Assisted in developing new initiatives aimed at improving the effectiveness of investigations.
- Conducted surveillance operations using advanced technology to monitor suspect activities.
- Resolved many major theft cases by effectively collaborating with local law enforcement agencies.
- Collaborated with law enforcement agencies in support of ongoing investigations.
- Developed and implemented strategies for conducting investigations and collecting evidence.
- Monitored progress of pending investigations to ensure timely completion.
- Organized, analyzed, evaluated, interpreted, and reported on investigative information.
- Supervised staff in criminal investigations involving multiple states and jurisdictions.
- Maintained accurate records of all investigative activities including witness interviews, case notes, photographs, documents.
- Provided expert testimony in court proceedings related to investigation findings.
- Prepared detailed reports summarizing investigative results for senior management review.
- Performed background checks on potential employees prior to hiring decisions being made.
- Ensured that all security protocols were followed during the course of an investigation.
- Coordinated with external vendors such as private investigators or forensic experts when necessary.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Produced thorough, accurate and timely reports of project activities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed business performance data and forecasted business results for upper management.
- Proposed or approved modifications to project plans.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.
- Led security operations across maize milling facilities and storage areas.
- Managed access control for staff, visitors, and transport vehicles.
- Coordinated guard teams for perimeter patrols and gate monitoring.
- Reviewed CCTV footage for suspicious activity and security breaches.
- Prepared incident reports for theft, trespass, and safety events.
- Enforced security procedures for raw maize, flour, and finished goods.
- Trained staff on emergency response and site safety rules.
- Liaised with local police on investigations and incident follow-up.
- Kept staff aware of security and safety concerns with regular meetings and drills.
- Evaluated current security operations and personnel to detect areas in need of improvement.
- Recruited and managed competent personnel to handle security needs and maintain adequate coverage.
- Maintained effective working relationships with local and state government agencies and collaborated closely on investigations.
- Developed strategies to prevent crimes with educational and community-based initiatives.
- Conducted needs assessments and worked closely with leaders to correct problems and implement improvements.
- Coordinated with law enforcement agencies in response to reports of theft or other criminal activities on premises.
- Created detailed reports summarizing findings from investigations into incidents involving potential threats or violations.
- Organized drills for responding to different types of emergencies such as fire, natural disasters, bomb threats.
- Participated in industry events and conferences related to cybersecurity topics.
- Investigated incidents related to security breaches or violations of safety regulations.
- Monitored employee activity to detect suspicious behavior or unauthorized access attempts.
- Ensured compliance with applicable laws and regulations concerning data privacy and information security.
- Developed strategies for preventing cyber attacks and mitigating their effects in case they occur.
- Analyzed data from various sources to identify patterns in criminal activity or suspicious behavior.
- Conducted regular audits of IT infrastructure to identify potential threats and vulnerabilities.
- Managed relationships with external vendors providing services related to physical and cybersecurity solutions.
- Reviewed incident reports submitted by security guards and took appropriate action when necessary.
- Provided training to staff regarding security awareness and emergency preparedness procedures.
- Developed and implemented security policies, protocols and procedures to ensure the safety of personnel and property.
- Maintained records related to investigations into possible breaches or violations of safety rules and regulations.
- Supervised the work of security personnel to ensure that all safety protocols are followed.
- Assessed risks associated with new business initiatives or changes in organizational structure and operations processes.
- Responded promptly to inquiries from senior management regarding security-related issues.
- Oversaw the installation of physical security systems such as alarms, access control systems, surveillance cameras.
- Collaborated with other departments to review job applications for any red flags indicating a potential risk factor.
- Provided security team leadership and contributed to on-call duties.
- Supervised property entrances and exits and monitored employee safety.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Led security team and contributed to on-call shifts.
- Managed security staff schedules for shifts, minimizing overtime costs.
- Secured premises and personnel by patrolling property and monitoring surveillance cameras.
- Inspected posts and met with subordinates to outline tasks and responsibilities.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Led and directed investigations of accidents, thefts and property loss on premises.
- Used two-way communication to generate enthusiasm and foster atmosphere receptive to open exchange.
- Developed and implemented preventative measures against accidents, thefts and other risks.
- Performed regular risk assessments to identify vulnerabilities and recommend improvements.
- Evaluated performance of security staff and provided constructive feedback.
- Conducted regular security patrols to identify and mitigate potential threats.
- Managed budget for security operations, ensuring effective allocation of resources.
- Developed and implemented security policies and procedures to enhance safety measures.
- Managed scheduling and deployment of security personnel across various shifts.
- Administered first aid and emergency support as needed during incidents.
General Manager
Heltz driving school
Nairobi , Kenya
01.2005 - 10.2009
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Directed daily operations at Heltz driving school.
- Oversaw customer service for enrollment, questions, and driving test support.
- Managed instructor schedules and student driving lesson assignments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Handled staff hiring, coaching, and performance reviews.
- Resolved parent, student, and instructor concerns professionally.
- Led office administration, billing, and registration processes.
- Monitored licensing requirements and driving school compliance records.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Guided management and supervisory staff to promote smooth operations.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Administered employee discipline through verbal and written warnings.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Ensured compliance with local health department regulations regarding food safety standards.
- Trained employees on duties, policies and procedures.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Developed service and sales strategies to improve retention and revenue.
Police Officer
The Kenya National Police Service
Mandera , Kenya
03.1994 - 12.2003
- Responded to emergencies and maintained public order.
- Protected citizens by preventing crime, enforcing laws and apprehending suspects.
- Patrolled assigned areas to detect and prevent criminal activity.
- Patrolled communities under Kenya National Police Service directives.
- Enforced traffic laws and managed roadside incidents.
- Conducted traffic stops in accordance with departmental protocol.
- Secured crime scenes and preserved evidence.
- Investigated complaints and gathered witness statements.
- Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations.
- Interviewed witnesses and victims to determine critical details relevant to each case.
- Arrested suspects and prepared case reports.
- Arrested suspects following established procedures while exercising caution and good judgment.
- Responded to emergency calls for service and provided assistance as needed.
- Diffused active disturbances with de-escalation techniques, compassion and combat skills.
- Maintained order during civil disturbances or protests.
- Provided security at public events such as parades, concerts, or sporting events.
- Assisted with the enforcement of all applicable laws, ordinances, and regulations.
- Monitored radio transmissions from dispatch regarding reported crimes or emergencies.
- Performed CPR and other rescue techniques on individuals in medical emergencies.
- Served criminal warrants and subpoenas to suspects in public and private locations.
- Pursued fleeing suspects on foot and in varying terrain.
- Subdued resisting subjects with defensive tactics and approved nonlethal weapons.
- Counseled victims of domestic violence regarding available resources and legal options.
- Prepared detailed reports on incidents and arrests made.
- Prepared daily briefs and submitted incident records to Kenya National Police Service.
- Utilized various technologies including computers, cameras, and radar guns to complete job duties.
- Attended training sessions to maintain proficiency in law enforcement techniques.
- Created youth and public outreach programs and neighborhood watches while teaching D.A.R.E. and G.R.E.A.T. classes to local schools.
- Educated youth groups about the dangers of drug abuse and gang violence.
- Developed positive relationships with members of the community through outreach programs.
- Advised citizens on safety precautions and preventive measures against crime.
- Provided testimony in court when necessary concerning investigations conducted.
- Performed searches for missing persons using a variety of investigative methods.
- Operated mobile data terminals from patrol vehicles to obtain criminal records on-scene.
- Partnered with team members to implement service initiatives and achieve team objectives.
- Maximized data collection accuracy scores by recording, storing and analyzing security information with zero discrepancies.
- Attained staff feedback to deliver information to superiors for corrective action.
- Saved time through effective emergency issue resolution.
- Exceeded specific team goals and resolved issues by partnering with colleagues to share and implement service initiatives.
- Eliminated process discrepancies and accurately investigated felony-level property and violent crimes while preparing, submitting and aiding district attorney prosecution cases.
- Strengthened traceability by developing organization systems for criminal prosecution case logs, records, reports and agendas.
- Maintained safe and secure environments for court proceedings.
- Created youth and public outreach programs and neighborhood watches while teaching D.A.R.E. and G.R.E.A.T. classes to local schools.
Education
Bachelor of Arts - Business Administration
University of The People
Florida , USA 08.2026 - 10.2026
Auschwitz Institute of Atrocity Prevention
Online , USA10-2026
Peace Academy
USA10-2026
Peacekeeping Operations - Peacekeeping Operations
UNPEACEKEEPER Operations Training Institute
Virginia , USA 10.2011 - 10.2026
UNODC
Elearning , UNODC Wajir High School
Wajir , Kenya Some College (No Degree) - Business Administration And Management
Saylor Academy
New York , USAPOTI
Virginia, USA Auschwitz Nstitute of Atrocity Prevention
USASkills
- Operations management
- Project management
- Risk assessment
- Incident documentation
Timeline
Bachelor of Arts - Business Administration
University of The People
08.2026 - 10.2026
Director of Operations
Shabel Private Security
10.2020 - Current
Peacekeeping Operations - Peacekeeping Operations
UNPEACEKEEPER Operations Training Institute
10.2011 - 10.2026
Chief Security Officer
Mombasa maize Millers
01.2007 - 10.2011
General Manager
Heltz driving school
01.2005 - 10.2009
Police Officer
The Kenya National Police Service
03.1994 - 12.2003
Auschwitz Institute of Atrocity Prevention
Peace Academy
UNODC
Wajir High School
Some College (No Degree) - Business Administration And Management
Saylor Academy
POTI
Auschwitz Nstitute of Atrocity Prevention