Xue Davie
Summary
Dynamic Waitress Supervisor with a proven track record in delivering exceptional customer service. Expertise in staff training and operational coordination, ensuring efficient dining experiences and high satisfaction rates.
Overview
3
3
years of professional experience
2021
2021
years of post-secondary education
Work History
Waitress Supervisor
Restaurant management
Nairobi , Kenya
01.2022 - 06.2024
- Supervised and trained waitstaff in customer service and menu knowledge.
- Coordinated daily operations to ensure efficient dining room flow.
- Managed scheduling and assignments for waitstaff shifts effectively.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Oversaw inventory management for dining supplies and materials.
- Conducted regular staff meetings to communicate updates and expectations.
- Assisted in implementing new service protocols to enhance guest experience.
- Monitored cleanliness and organization of dining areas consistently.
- Resolved customer complaints in a timely manner with professionalism.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Assisted bartenders when needed during peak hours or when short staffed.
- Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
- Created daily shift schedules for waitstaff according to business needs.
- Monitored employee performance, identified areas of improvement, and provided feedback.
Waitress Supervisor
Restaurant management
Nairobi , Kenya
01.2021 - 06.2023
- Supervised and trained waitstaff in customer service and menu knowledge.
- Coordinated daily operations to ensure efficient dining room flow.
- Managed scheduling and assignments for waitstaff shifts effectively.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Oversaw inventory management for dining supplies and materials.
- Assisted in implementing new service protocols to enhance guest experience.
- Monitored cleanliness and organization of dining areas consistently.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Assisted bartenders when needed during peak hours or when short staffed.
- Created daily shift schedules for waitstaff according to business needs.
- Participated in menu planning activities by providing input on pricing strategies and recipe modifications.
- Managed staff payroll activities including time-off requests, attendance tracking, overtime approval.
Education
Food Management
Nairobi , Kenya Skills
- Customer service
- Staff training
- Service protocols
- Restaurant operations
- Conflict resolution
Languages
Arabic
First Language
Arabic
Beginner (A1)
A1
Timeline
Waitress Supervisor
Restaurant management
01.2022 - 06.2024
Waitress Supervisor
Restaurant management
01.2021 - 06.2023
Food Management