Summary
Work History
Skills
Certification
Languages
Timeline
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Xenia Kariba

Xenia Kariba

East Orange

Summary

Dedicated, passionate and skilled in hospitality and customer service. Proficient in responding to customer complaints and finding solutions in a professional manner. Specialize in facilitating customer satisfaction by engaging and communicating fluidly. Willing to relocate: Anywhere Authorized to work in the US for any employer

Work History

Guest Services

Blount Small Ship Adventures
Warren, New Hampshire
  • Administrative tasks such as contributing to the smooth operation of the vessel
  • Addressing guest concerns and complaints to elevate guest experiences
  • Providing information on locations and different services provided on the vessel.
  • Supported successful events by overseeing logistics, staff management, and guest services.

Photographer

Legends - One World Observatory
New York, NY
  • Responsible for taking pictures and creating lasting moments for guests of all backgrounds.

Guest Relations

Alaskan Dream Cruises
Sitka, AK
  • Assemble a team that provides the highest quality service to high end guests
  • Makes sure everything service is uniform and delegated to meet company standards

Retail Sales Associate/Customer Service

Jurassic Quest
  • Prioritize customers at all times, with a good deposition at all times
  • Defuse customer situations and provide resolution in a timely and profession manner
  • Interact with customers and make the experience memorable and pleasant
  • Sell souvenirs and merchandise to customers

Skills

  • Phone etiquette
  • Administrative experience
  • Guest Relations Experience
  • Client relations
  • Retail sales
  • Communication skills
  • Computer skills
  • Guest services
  • Hotel experience
  • Hospitality
  • Customer service
  • Quality assurance

Certification

  • Medical Office Administrator
  • Merchant Mariner Credential
  • STCW

Languages

Swahili
Bilingual or Proficient (C2)

Timeline

Guest Services

Blount Small Ship Adventures

Photographer

Legends - One World Observatory

Guest Relations

Alaskan Dream Cruises

Retail Sales Associate/Customer Service

Jurassic Quest

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Xenia Kariba