WYCLIFF NYAKENYANYA

Diagnosis of desktop, application, networking and infrastructure issues

• Experience of supporting a wide and varied client base
• Troubleshooting desktops, laptops and mobile devices
• Providing 1st/2nd line support to users
• Administering IT department’s policies and procedures
• Installation and support of telecommunication equipment
• Maintaining log of all problems detected and system backups
• Responsible for maintaining backups and setting up project work such as new sites
• Working closely with software suppliers to resolve operational issues
• Ensures security of data, network programs and backup systems Identifies system errors and implements strategic solutions
• Audit systems and assess their outcomes
• Maintain orderly workflow according to priorities.
• Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports
• Created, prepared, and delivered reports to various departments
• Improved communication within the organization through regular updates on policies, procedures, and key events
• Enhanced overall office productivity through effective staff management and coordination of daily tasks

• Network survey
• Setting up Wi-Fi and mounting access point
• Wire/cable tracing
• Cable management
• Preventive maintenance Networking
• Streamlined troubleshooting processes by developing detailed documentation of network topology and configurations
• Provided on-call support for network engineering duties

• Data entry and digitization
• Organized, sorted, and checked input data against original documents
• Completed data entry tasks with accuracy and efficiency

• Computer repair, maintenance and troubleshooting/windows installation
• Networking/configuring network devices Client server
• Network survey Website
• Network and data security Linux installation.