Hi, I’m
WINSTONE RODNEY OTIENO
Social Protection Officer & Travel Logistics
Nairobi,30
Summary
Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
years of professional experience
15
years of post-secondary education
Work History
WAMA Africa
Disability Trainee Coordinator
07.2021 - Current
Job overview
- Organize and coordinate the program's disability services effort which includes recruitment, enrollment, screenings and placement
- Engage in the promotion of staff development and continuous learning through training, observation, coaching, and reflective supervision
- Monitor and document the progress of trainees with disabilities enrolled in the program
- Participate in continuous program planning and improvement, ensure prompt action and work with management staff in formulating and administering corrective action plans
- Ensure the program’s database and record-keeping systems for the disabilities service area are updated and maintained
FCM Travel Solutions, Charleston Travel Limited, Corporate Head Office
Travel Consultant
07.2018 - 08.2020
Job overview
- Managing and coordinating all flight ticket, accommodation and transfer bookings for the companies’ highest performing high-value corporate clients, including:
- AMISOM (African Union Mission in Somalia)
- High Commission of Canada to Kenya
- World Wildlife Fund (WWF)
- Association for Progressive Communications (APC)
- Preparing complex multi-sector international travel itineraries including commercial and charter operators
- Managing relationships with the corporate client Travel Managers and coordinating all requirements, booking requests, alterations and emergency responses
- Coordinating the budgeted and actual financial performance for each client
- Duties and Responsibilities – Promoted to in-plant position at AGRA:
- Managing and coordinating all domestic and international flight ticket, accommodation and transfer bookings for AGRA’s global operations
- Liaising directly with senior VIP’s and their staff, when participating in AGRA activities, for customized/specialized travel requirements and itineraries, including current and former country Presidents, Prime Ministers, Cabinet Secretaries and senior executives of leading corporations, parastatals and internationals bodies
- Managing and reporting on all KPI’s and ensuring all targets are met or exceeded
- Ensuring utmost client satisfaction and relationship management of all stakeholders
UMAY Africa, NGO
Operations Manager
09.2016 - 07.2018
Job overview
- Coordinating the development and implementation of all programs
- Managing the regional youth teams in Nairobi, Eldoret and the South Coast
- Managing all domestic and international travel itineraries for the Board and visiting officials/donors/volunteers, including all flight, accommodation and transfer bookings
- Coordinating events with all NGO stakeholders and VIP program tours
- Liaising with the Board on the progress, monitoring and evaluation of programs
- Ensuring the Key Performance Indicators of each program are met
- Providing support and capacity development to the program team leaders
- Identifying and researching potential new programs and projects
Rift Valley Regional Representative
01.2016 - 08.2016
Job overview
- Responsible for increasing distribution and volume across on-premise accounts and key off-premise accounts (fine dining, trendy restaurants, beer bars, and package liquor)
- Selling products and/or upgrading number of product lines in retail accounts (bars, restaurants, liquor stores and grocery / convenient stores)
- Identifying major accounts that are not being penetrated with our products, and developing a plan to establish business with such accounts Improving conditions and merchandise accounts by building displays and displaying point of sale items to increase visibility of the brand
- Partnering with distributors to ensure orders are placed, products are received, and business is growing with all accounts
- Promoting company guidelines, including coordinating menu placements, price specials/promos, brand visibility, proper glassware distribution, product displays
- Working with wholesaler representatives when necessary ensure quality activations and promotions and securing incremental distribution
Sunset Hotel Kisumu
Management Trainee
05.2015 - 08.2015
Job overview
- Coordinating guest travel and tour enquiries, making guest bookings and liaising with all leisure providers to ensure guest satisfaction
- Carrying out the day to day administration of the front office, including managing guest bookings, coordinating with agents, answering telephone and emails enquiries
- Answering queries from guests, referring them to contact points at which they can obtain further information
- Liaising with other departments regarding matters arising, e.g
- Security, Housekeeping, Engineering, Accounting, Food & Beverage
- Assisting in managing and coordinate all marketing, advertising and promotional staff and activities
- Maintaining the Marketing Department inventory on hotel brochures, MICE, sales kits, etc.
Education
Moi University
Bachelor of Tourism Management
01.2013 - 01.2017
University Overview
Second Class Honors
Kisumu Day High School
Kenya Certificate of
01.2009 - 01.2012
Kosawo Primary School
01.2001 - 01.2008
University Overview
of Primary Education (B
Pan African Christian UniversityNairobi, Kenya
Master of Arts from Social Protection & Community Development
05.2021 - Current
Skills
Learning disability awareness
Trainee evaluations
Active Listening
Self-Motivated
Teambuilding
Trainee mentoring
Logistics Operations
Relocation logistics
Travel planning
Travel administration
Cross-departmental collaboration
Community outreach
Timeline
Disability Trainee Coordinator
WAMA Africa
07.2021 - Current
Pan African Christian University
Master of Arts from Social Protection & Community Development
05.2021 - Current
Travel Consultant
FCM Travel Solutions, Charleston Travel Limited, Corporate Head Office
07.2018 - 08.2020
Operations Manager
UMAY Africa, NGO
09.2016 - 07.2018
Rift Valley Regional Representative
01.2016 - 08.2016
Management Trainee
Sunset Hotel Kisumu
05.2015 - 08.2015
Moi University
Bachelor of Tourism Management
01.2013 - 01.2017
Kisumu Day High School
Kenya Certificate of
01.2009 - 01.2012
Kosawo Primary School
01.2001 - 01.2008