Winslaus Mutisya
Sales Manager
Nairobi
Summary
Hardworking and driven hospitality sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes.
Overview
18
18
years of professional experience
20
20
years of post-secondary education
2
2
Languages
Work History
Sales Manager
Taita Hills & Salt Lick Wildlife Resort Ltd.
10.2021 - Current
- Developing and implement effective sales strategies to maximize F&B, room occupancy and revenue
- Setting sales targets and create plans to achieve them
- Conducting market research to identify new business opportunities and market trends
- Analyzing competitor strategies to adjust sales tactics
- Building and maintaining relationships with key clients, including corporate companies, NGOs, travel agents, event planners, and tour operators
- Conducting familiarisation trips to showcase lodges facilities
- Preparing regular sales reports and forecasts for hotel management
- Developing and managing the sales department budget
- Gathering client feedback to improve services and offerings
- Representing the resorts in various events and exhibitions.
Sales Account Manager
Sarova Hotels, Game Lodges and Resort
06.2015 - 01.2020
- Responsible for Corporate and NGO room & events Sales for the hotels and lodges
- Implementing all sales action plans related to my market areas as outlined in the marketing plan
- Building and strengthening relationships with existing and new customers to enable future bookings.
Sales Executive
Safari Park Hotel & Casino, Nairobi
05.2012 - 06.2015
- Developing customer accounts to drive accommodation, events and outlets business
- Negotiating room rates/packages with corporate, leisure and FIT clients
- Attending Sales events and professionally representing the hotel as required
- Producing accurate and timely reports that meet the needs of senior management to include the reporting of appointments, calls made and business leads
- Guest complaint follow up and recovery.
Sales Executive
Sankara Nairobi
06.2010 - 02.2012
- Driving business from existing accounts and developing new sources of business
- Selling hotel accommodation, meetings space and outlets
- Preparing and negotiating effective quotations, contracts and general documents
- Preparing monthly reports based on revenue and room targets
- Executing market and competition analysis to maintain the hotel competitiveness.
Tours Consultant
Rhino Safaris Limited
12.2006 - 06.2010
- Creating and selling innovative tour packages to meet market demand
- Doing tour bookings both inbound and outbound
- Ensuring payment for each tour booking is received in advance or proper authorization is received from a corporate prior to credit sale
- Creating contact with hotels, car hire, sightseeing attraction and other service providers for best competitive contract rates
- Ensuring bookings that do not mature are canceled in time to avoid cancellation penalties especially for hotels
- Ensuring that tours quotations are competitive Inclusions, exclusions as well as terms & conditions of a quotation should are highlighted to reduce disputes with clients.
Education
BSC Tourism Management -
Moi University, Eldoret
08.2008 - 11.2011
Diploma in Tourism management (KNEC) - undefined
Coast Institute of Management, Voi
01.2004 - 11.2006
Kenya Certificate of Secondary Education - undefined
Kathiani High School, Machakos
02.1997 - 11.2001
Kenya Certificate of Primary Education - undefined
Nguluni Township Primary School, Machakos
01.1988 - 11.1996
Skills
Communication skills
Upselling and cross-selling techniques
Friendliness & empathy
Sales Planning
Client Relationship Management
Sales Reporting
Lead Generation
Relationship Building
References
- Mr.CharlesKikuvi, Gem Suites Nairobi, 0722 720 190
- Ms. Hannah Nderi, Sarova Hotels, 0722 319 005
Timeline
Sales Manager
Taita Hills & Salt Lick Wildlife Resort Ltd.
10.2021 - Current
Sales Account Manager
Sarova Hotels, Game Lodges and Resort
06.2015 - 01.2020
Sales Executive
Safari Park Hotel & Casino, Nairobi
05.2012 - 06.2015
Sales Executive
Sankara Nairobi
06.2010 - 02.2012
BSC Tourism Management -
Moi University, Eldoret
08.2008 - 11.2011
Tours Consultant
Rhino Safaris Limited
12.2006 - 06.2010
Diploma in Tourism management (KNEC) - undefined
Coast Institute of Management, Voi
01.2004 - 11.2006
Kenya Certificate of Secondary Education - undefined
Kathiani High School, Machakos
02.1997 - 11.2001
Kenya Certificate of Primary Education - undefined
Nguluni Township Primary School, Machakos
01.1988 - 11.1996