Summary
Overview
Work History
Education
Skills
References
Languages
Certification
Languages
Websites
Timeline
Generic

Winrose Amboi

Nairobi

Summary

I am a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills .Also a trustworthy customer engagement executive with two years of practical experience and dedicated work ethic, self-motivated to consistently provide first-class results in line with stringent targets and deadlines. I am a qualified professional with an extensive background in advanced management processes and I utilize superior communication skills to build meaningful, trusting relationships that exceed client demands.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Quality Assurance and Training Intern

Greenlight Planet Kenya
Nairobi, Kenya
06.2025 - Current
  • Preparing post-training assessments to evaluate participants' understanding of concepts taught during sessions.
  • Providing administrative support as needed.
  • Compiling reports to document employees' progress through training program.
  • Organizing and facilitated 121s, calibrations, and other learning activities.
  • Supporting instructors throughout the duration of each course by providing technical assistance as needed.
  • Maintaining records of all trainings conducted, including attendance sheets and evaluations.
  • Explaining goals and expectations required of trainees.
  • Participating in and attending meetings or seminars to obtain information for use in training programs.

Customer Engagement Executive

Greenlight Planet Kenya
Nairobi
11.2022 - Current
  • Receiving customer queries and ensuring these are resolved promptly.
  • Proactively Listening to and handling all queries efficiently while maintaining service quality and standards.
  • Helping minimize defaults by reaching out to customers with delayed payments.
  • Proactively contacting dormant customers directly to resolve any pending issues.
  • Building and maintaining good customer relationships regarding the diversity of the customer base.
  • Reporting to the call center team managers issues raised from customers that need immediate actions or resolutions from the management.
  • Checking customer satisfaction degree after a sale and increasing customer retention.
  • Gathering and documenting information about the customer and the product via available applicable systems.
  • Performing any other tasks or duties that are assigned.
  • Maximizing customer engagement and satisfaction by delivering excellent customer service.
  • Handling daily, weekly and monthly targets for outbound calls.
  • Exceeding goals through effective prioritisation and consistent work ethic.
  • Speaking to customers in multiple languages to resolve problems and answer questions.
  • Initiating and implementing corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.

Production Materials Supervisor

Amani Ya Juu Foundation
Nairobi
01.2018 - 10.2022
  • Keeping up to date on Tie and Dye inventory and Distribution inventory.
  • Cross checking amounts ordered for production shopping list.
  • Organizing seasonal fabric swatches for production purposes.
  • Quality controlling cutting of each production job assigned.
  • Doing preselection shopping outside the organization.
  • Displaying proactive problem-solving and query-resolution skills to provide superior customer service.
  • Aligning day-to-day activities with targets set by management.
  • Equipping staff with knowledge and skills to reach company targets, coaching and mentoring new joiners and underperforming employees in best operational practices.
  • Tracking employee productivity, performance and task completion to meet quality standards.
  • Monitoring compliance with workplace policies and safety objectives.
  • Developing professional relations with company employees of organization and Executive Director to enhance trust and reliability.
  • Strategically delegating tasks throughout multidisciplinary team to yield maximum productivity.
  • Investigating and resolving customer complaints within target timescales to increase retention and loyalty.

Production Intern

Amani Ya Juu Foundation
Nairobi
08.2017 - 12.2017
  • Organizing seasonal fabric swatches for production purposes.
  • Calculating fabric coverage for production per product.
  • Upholding production line to quality and hygiene specifications.
  • Assessing products against quality assurance specifications to maintain high product standards.
  • Consistently achieve or surpasse individual and team production targets.
  • Collaborating with other team members to handle assembly or sub-assembly of various components.
  • Monitoring and updating stock levels of raw materials and finished goods on Distribution computer.
  • Reviewing work orders and blueprints to perform work in line with specifications.
  • Drafting patterns to be used for various designs and grading them to different sizes to suit customer needs.

Education

Bachelor of Science -

University of Eldoret
Eldoret
12.2016

High school diploma -

Greenfields Girls School
Kitale
12.2010

Higher National Certificate -

Musudzu Primary School
Kakamega
12.2006

Skills

  • Microsoft office
  • Quality Control and Assurance
  • Dyeing
  • Textile and Screen printing
  • Customer engagement and Satisfaction
  • First Aid
  • Fire and Safety
  • Data analysis
  • Employee training
  • Report compilation
  • Problem solving
  • Time management
  • Attention to detail

References

  • Dr. B. E Imo, University of Eldoret, 0722862973, beatriceimo2012@gmail.com
  • Bella Naliaka, Amani ya Juu Foundation, 0721852690, bella@amaniafrica.org
  • Ms. Odinga Faith Adhiambo, Research and Insights Group, 0715813377, Odinga.faith@gmail.com

Languages

  • English
  • French
  • Kiswahili

Certification

  • Fire fighting and Safety
  • First Aid and Emergency Response
  • Fashion Modelling Exhibition

Languages

Swahili
First Language
English
Proficient (C2)
C2
French
Elementary (A2)
A2

Timeline

Quality Assurance and Training Intern

Greenlight Planet Kenya
06.2025 - Current

Customer Engagement Executive

Greenlight Planet Kenya
11.2022 - Current

Production Materials Supervisor

Amani Ya Juu Foundation
01.2018 - 10.2022

Production Intern

Amani Ya Juu Foundation
08.2017 - 12.2017

Bachelor of Science -

University of Eldoret

High school diploma -

Greenfields Girls School

Higher National Certificate -

Musudzu Primary School

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Winrose Amboi